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Susie_Richards

Googling says it's a Graphics Card Driver problem?


This YouTube video looks very complicated

https://www.youtube.com/watch?v=yhQ3azFhPzs


I could have cried when it all went wrong again yesterday after almost a complete reinstall of Windows 8.1

Refresh at least kept my documents - but everything else was uninstalled :eek:

Then when the same problem occurred with the second computer too, it all became too much!!

Susie_Richards

One computer has AMD graphics driver and the other Intel, so it's bizzarre!

Fightsback

Susie_Richards wrote: »

Googling says it's a Graphics Card Driver problem?


This YouTube video looks very complicated

https://www.youtube.com/watch?v=yhQ3azFhPzs


I could have cried when it all went wrong again yesterday after almost a complete reinstall of Windows 8.1

Refresh at least kept my documents - but everything else was uninstalled :eek:

Then when the same problem occurred with the second computer too, it all became too much!!

I think in this instance it's unlikely to be a graphics driver issue, do as I suggested with your av.

Susie_Richards

Fightsback wrote: »

I think in this instance it's unlikely to be a graphics driver issue, do as I suggested with your av.

Thankyou.

I will do.

I don't think i have truster rapport? I'll check.

Cycrow

It may indirectly be a graphics driver issue.

sometimes an AV can go wrong, and can flag and remove certain files that it shouldnt, ie part of the graphics drivers. so the graphics card is crashing because part of the driver that its trying to use is missing.

We had a problem at work where Panda AV released an update that flaged windows as a virus and tried to delete it

you should first go into safe mode, remove the AV and reinstall the graphics drivers then trying to go back into windows

Fightsback

Cycrow wrote: »

It may indirectly be a graphics driver issue.

sometimes an AV can go wrong, and can flag and remove certain files that it shouldnt, ie part of the graphics drivers. so the graphics card is crashing because part of the driver that its trying to use is missing.

We had a problem at work where Panda AV released an update that flaged windows as a virus and tried to delete it

you should first go into safe mode, remove the AV and reinstall the graphics drivers then trying to go back into windows

On two different machines with different graphics subsystems ? :think:

Do remember AV systems have a kernel mode driver of their own that can cause plenty of havoc.

On the balance of probabilities, graphics drivers here are a red herring.

Part-timePancakes

BSODs can be caused by a variety of system files and still end up with the same error code, so what may have been the graphics drivers in one instance may not be in your case!
Easiest way to find out is by using event viewer. It can be a bit daunting to look at but don't worry! Open up your search from the side menu, then type event viewer and it should appear, click it and you're ready to investigate!
You will see a lot of errors, Don't Panic! What you need to do is look at the side and click Windows Logs, then System. This will show you a lot of events specifically encountered and handled by Windows itself.
Look at entries around the time of the crashes - they should be marked as critical for the blue screen itself, but there may be others that happened just before. If you click any error, at the bottom it will tell you about the error, specifically which driver it's had trouble with.
Check on both computers and if you have any trouble reading the critical errors, just post back with what they say.

onomatopoeia99

Do both machines have wifi? If so, are you accepting "optional" updates as well as the important ones?

Reason I ask is that I fixed a BSOD problem at the weekend caused by a new wireless driver that was installed as an optional update. Nothing got written to the system logs, it just fell over as it was about to draw the login screen. I only figured it out when I realised that safe mode boot would work, but safe mode with networking made it crash. Reverting the driver to the previous version allowed it to work again.

Susie_Richards

Unfortunately uninstalling Bit Defender hasn't rectified the problems

Susie_Richards

onomatopoeia99 wrote: »

Do both machines have wifi? If so, are you accepting "optional" updates as well as the important ones?
.

Yes and yes i do.