We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Vodatrocious
phantomtraveller1
Posts: 17 Forumite
in Mobiles
Could anyone let me into the secret. Of how to get hold of an advisor of Vodafone. Who has a smidgin of intelligence and can take decisions. They lie, fob you off, fail to return promised calls. Would a complaint to the Ombudsman invoke a reaction. Or is that overkill....
0
Comments
-
Nothing is 'overkill' with Voda, but before going to the ombudsman you have to complete Vodafone's internal complaint procedure, i.e. allow them to drag their feet and keep giving you runaround for another 8 weeks:
http://www.vodafone.co.uk/about-us/code-of-practice/
http://www.ombudsman-services.org/complaining-to-the-company-communications.html
If you want a faster result you can try contacting their web reps like they advise in numerous endless threads here. They are probably the only few people in this shambolic company that have a smidgen of intelligence and, as a result, can solve problems instead of making things worse.0 -
Seriously I keep saying it, but can we get a Voda sub board, they are cluttering up mobile board as much as our lives...
Every other thread involves basic stuff Voda cant get right.SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
0 -
I sympathise. I've been overcharged in the summer to the tune of nearly £100 when Eurotraveller failed. I'm stuck in a spiral of despair where they won't even issue a deadlock letter so I can follow up with the Ombudsman. I've been a customer of theirs since 1994. Won't be for much longer...0
-
You can after 8 weeks passRightyTightyLeftyLoosey wrote: »...they won't even issue a deadlock letter so I can follow up with the Ombudsman...0 -
I've repeatedly requested one but I'm getting constant 'we're looking into it, wait a bit longer' emails from CS. I've given them 7 working days to provide one, then I'll just send all the emails to the ombudsman. Already opened a complaint.0
-
RightyTightyLeftyLoosey wrote: »I've repeatedly requested one but I'm getting constant 'we're looking into it, wait a bit longer' emails from CS. I've given them 7 working days to provide one, then I'll just send all the emails to the ombudsman. Already opened a complaint.
The ombudsman won't entertain a complaint unless you have deadlock or 8 weeks.
Anything prior to that will be you wasting your time.====0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards