Cancelling pending debit card payment

hedger

I stupidly purchased 2 x match tickets for a Liverpool game from an online ticket company called Gosportstickets. They quoted £95 per ticket but when I checked out booking fees were added that brought the figure to £217 - I paid it by debit card and when the emailed confirmation came through it was €334!

This rang alarm bells so when I did further research into this company there are all sorts of horror stories - tickets dont arrive, access to stadium is refused, people are charged extra etc.

They have emailed me Terms and conditions that I must sign and return to receive the tickets - these t&c's look dodgy to say the least. My bank say the payment is pending and cannot be stopped. If I don't sign and return the t&c's I will definitely not receive the tickets, if I do sign I might not get correct tickets and they are authorised to debut my account again if "higher category" tickets are only available (I ordered "best available".

HELP!!!!!!

grumbler

Well, 'horror stories' and 'might not get' can't be a reason for cancellation.

What do the T&C actually say about the money if you "don't sign and return the t&c's" and "definitely not receive the tickets"?

DSR's (CCR from 2014) cooling off period doesn't apply to tickets.

If you authorised payment in £, but they charged you in €, this can be a reason for a chargeback, but you still have to pay the amount you authorised.

hedger

Dont sign, dont get tickets


GoSportsTickets
Order Number:

Dear david,

We would like thank you for your order at GoSportsTickets.com, we have received your payment, your order is confirmed. (Your order is final. No changes, cancellations or refunds can be made).

In order to activate your order and move it to the processing queue please print this email, sign it, and send it back to us (within the next 48 hours) by a scanned attachment to the email: fax@GoSportsTickets.com
Please note that you can track your order's status by logging on to your Account History and inserting your order number.

For any queries regarding your order, please contact us by email.

Order Summary
2015-10-25 Liverpool vs Southampton FC Best Available x2
Total: €334
Addresses



By signing, I authorize GoSportsTickets to deliver the tickets to the shipping address. In case of hotel, I authorize the hotel reception to sign and to receive the tickets on my behalf. In case of apartment I authorize anyone of the people present in the apartment to sign on my behalf. Receiving the tickets by the hotel reception or by any one present in the apartment will be considered as tickets received as ordered by quantity and category. I agree to charge my credit card for this order.

Terms and conditions:
- I david hereby acknowledge I'm fully aware that GoSportsTickets are not directly affiliated with any sports team/s, Organizers or venue; and GoSportsTickets does not act as a primary sale box office. By agreeing to these TERMS, I acknowledge that I'm fully aware that the purchase price for tickets on my order does not reflect the original purchase price of the ticket/s and may be much higher or lower than the original purchase price or face value of the ticket/s.

Service and handling fees charges are added to all ticket prices as defined on each order, in addition where applicable an exchange rate is calculated in order to charge the customer at the appropriate currency.

- I hereby accept that if there is only availability of tickets in a higher/lower category than the category confirmed, GoSportsTickets will deliver to me tickets in a higher/lower category and will charge/refund for the extra amount of money related to the difference between the categories. I accept that if there is no availability for away section tickets, I will receive tickets in Category 2 and I will not have any claim or demand from GoSportsTickets.

- I accept that upon purchasing tickets for a Sport event directly or by a third party from GoSportsTickets, and tickets were delivered to me, it will be considered as a deal completed between me the customer and GoSportsTickets. I do understand/accept the full risk of not entering/rejection from the venue on the date of the event by the organizers, I'm the customer will not have any claim or demand against GoSportsTickets.

- For events to which GoSportsTickets provides me with member's tickets, I understand/accept that I will need to return them maximum 24 hours after the event to GoSportsTickets (by leaving them at my hotel reception or by sending them back to GoSportsTickets based on the instructions giving to by email/phone/letter attached to the member cards). If I will not return the membership cards within 24 hours post event, the I'm accepting that I will be charged 100 GPB per day of delay.
Important: To receive your tickets, you must send a copy of this email signed!
By signing here I confirm the order as well as all the terms and conditions, and terms of use as show in GoSportsTickets.com web site.
Customer Signature

hedger

Would you sign and return it?

grumbler

http://www.gosportstickets.com/terms-and-conditions

USER must to sign and send it back to GoSportsTickets by fax or by email scanned in 2 days from the order time. Not sending the email confirmation back is not giving the USER any right to cancel the order, no cancellation or refund will be made once the order is paid....
...
3. RETURNED AND CANCELLATION

1. There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.
2. As stated in the European Law Number 31997L0007, DIRECTIVE 97/7/EC (May 20, 1997) for the protection of consumers in respect of distance contracts, it is clearly written that once a USER submits a booking for transport (flight, bus, etc) or accommodation (hotels, apartments, etc) or catering or leisure services or leisure events (tickets), the USER is not permitted to cancel the booking. In the event of cancellation by the USER, no refund will be given.
3. All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are. No refunds, exchanges, or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact directly the event organizer for a refund. The Event organizer may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. GoSportsTickets is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable.
4. The USER accept, that in situation of undelivered tickets due to any reason or delivered lower tickets category, GoSportsTickets will credit the USER account inside GoSportsTickets.com web site for the amount of the undelivered tickets or lower tickets category differences only. The USER can use this amount to purchase new orders for new tickets in GoSportsTickets only base on this terms and conditions. The USER accept that the refund inside his account in GoSportsTickets can be use maximum in the next 180 days (from the moment he got the refund to his account), and for maximum one time use of 50%, from the amount of the new USER orders. The USERs accept that GoSportsTickets can change from time to time the conditions of the refund time of use or the % to be use in the next’s new USER orders. GoSportsTickets will not be held responsible for any delays caused by the customer’s Bank or Credit Card Company.
5. In exception cases GoSportsTickets reserve the rights to issue the customer a written approval for a refund back to the USER credit card (that he used during doing the order), the refund will be made up to 30 (Thirty) working days or Business days from the date of issue.

hedger

Total scam artists. I've no option but to sign and email it

Candyapple

Why do people only ever seem to "research" further into companies AFTER they've handed over a substantial sum of money? :think:

hedger

Candyapple wrote: »

Why do people only ever seem to "research" further into companies AFTER they've handed over a substantial sum of money? :think:

Spare the lectures please, I'm not in the mood

glentoran99

hedger wrote: »

Total scam artists. I've no option but to sign and email it

yes you do!


If you don't sign it you wont get tickets, therefore you would have a case for chargeback, you haven't gotten what you paid for.


Same goes if you do sign and return it, if you don't get what you paid for issue a chargeback

bris

glentoran99 wrote: »

yes you do!


If you don't sign it you wont get tickets, therefore you would have a case for chargeback, you haven't gotten what you paid for.


Same goes if you do sign and return it, if you don't get what you paid for issue a chargeback

It's not a very good case for a chargeback. Chargebacks are great when they are not defended, when defended with a valid argument they fail, the site has a valid argument.


At this stage the seller has done nothing wrong, there is nothing to say the tickets wont be delivered.

glentoran99

bris wrote: »

It's not a very good case for a chargeback. Chargebacks are great when they are not defended, when defended with a valid argument they fail, the site has a valid argument.


At this stage the seller has done nothing wrong, there is nothing to say the tickets wont be delivered.

What valid argument do they have for not supplying something paid for and not refunding? Not sure not returning those terms and conditions would stand up.


Given its actually illegal to re-sell football tickets in the UK I don't think they have much chance of winning that one