Insurance issue mobileshop.com

WelshY

londonTiger wrote: »

I bet you were really happy before you broke your phone and noticed that you weren't paying any insurance.

Yep was and thought it was all setup going out bank and now I got no proof I check out with insurance and now gotta fork out £170

macman

How is the phone 'broken'? Would it have been covered under the insurance anyway? Is the fault covered under SOGA or the manufacturer's warranty?

londonTiger

i would be very surprised with any inurance that will cover you if you drop your phone and broke the glass. It's a massive risk, and quite common too. Insurance will genererally cover for thefts and damage caused by other parties and NOT through negligence of the owner (such as dropping it, leaving it on the edge of the table where a toddler pulls on the table cloth etc)

WelshY

I did email them saying i did check out with the insurance and they are admitting in the email That I have, but as i said on the insurance website i cannot find no cover with my info and no payment been setup.

Hi ******,

Thank you for your email.

I can see this is set up on your order and the information has been submitted to the insurance company. If you would like further information on payment dates then I would advise that you speak to them directly and they will be happy to help. The insurance company is City Main and they can be contacted on 0333 999 7907.


Kind regards,

Chelsea
Customer Service Advisor
Mobileshop.com Customer Care Team

macman wrote: »

How is the phone 'broken'? Would it have been covered under the insurance anyway? Is the fault covered under SOGA or the manufacturer's warranty?

The phone fallen out my pocket and the glass broke on the screen.

londonTiger wrote: »

i would be very surprised with any inurance that will cover you if you drop your phone and broke the glass. It's a massive risk, and quite common too. Insurance will genererally cover for thefts and damage caused by other parties and NOT through negligence of the owner (such as dropping it, leaving it on the edge of the table where a toddler pulls on the table cloth etc)

this is the whole point of phone insurance for damages caused that can not be helped

macman

WelshY wrote: »

I did email them saying i did check out with the insurance and they are admitting in the email That I have, but as i said on the insurance website i cannot find no cover with my info and no payment been setup.






The phone fallen out my pocket and the glass broke on the screen.




this is the whole point of phone insurance for damages caused that can not be helped

Only if the policy covers accidental damage. Most policies cover theft or loss, but they invariably have a long list of exclusions, which is why they are such bad value. It's almost always better to add an expensive handset to your domestic contents insurance policy rather than buy through a phone shop, where they simply rake off a huge percentage as commission.

WelshY

macman wrote: »

[/B]

Only if the policy covers accidental damage. Most policies cover theft or loss, but they invariably have a long list of exclusions, which is why they are such bad value. It's almost always better to add an expensive handset to your domestic contents insurance policy rather than buy through a phone shop, where they simply rake off a huge percentage as commission.

Yes the 6.99 phone cover covers for accidental damage, but not theft i never lost a phone, but always seem break them reason why i knew I would have checked out with insurance. But just waiting now see where everything is as i fwd email to the insurance company from mobiledshop just wait see what they say then back to mobileshop

WelshY

so they saying there was a insurance plan for the 1st month DD was cancelled even though there was no setup to my bank account to be cancelled??

Dear Miss ******,

Thank you for your email received in our office.

We can confirm your policy was cancelled on the 17th August 2015 due to the Direct Debit cancellation. Furthermore we can confirm that no payments have been collected while this insurance was active.

Should you have any further queries please do not hesitate to contact our office.

Kind regards,

custardy

WelshY wrote: »

I did email them saying i did check out with the insurance and they are admitting in the email That I have, but as i said on the insurance website i cannot find no cover with my info and no payment been setup.






The phone fallen out my pocket and the glass broke on the screen.




this is the whole point of phone insurance for damages caused that can not be helped

Cant be helped? ummm

WelshY

custardy wrote: »

Cant be helped? ummm

No, it can't be helped accidents happen and the whole point of insurance is when they happen.

custardy

WelshY wrote: »

No, it can't be helped accidents happen and the whole point of insurance is when they happen.

well what you mean is it could be helped,but on this occasion you didnt take due care.
Nor to check you had insurance.
No doubt,no high end case either due to going with the edge design.
accidents happen,however choices can mitigate the chances/fallout.