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Insurance issue mobileshop.com
I order my s6 edge and i swear I took out the 6.99 insurance from mobileshop.com its been 2 months and my phone break when i log on to claim there is no track of my cover it was 36.99 contract with 6.99 cover, but it doesn't look like it been setup and i can't prove i took it out other than their website still offer the same plan. exp i use a coup, code for a £10 cash back that i have not had yet
What should i do?
What should i do?
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Comments
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also, if i go to https://www.eclaimcity.co.uk/Claims/ it says No items on cover were found. when I enter my info0
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Didn't you notice that after the first month there was not a separate direct debit for £6.99p taken from your bank account .
I don't think there's much you can do about it now unless your paperwork that came with the phone lists that you have insurance.0 -
That's because the first month is FREE.0
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i thought first month was free then 6.99 this month phone order was 13 july 2015 so not 3 months0
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Surely if you took insurance you have some sort of paperwork?0
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no paper work through door not even a contract paper work.0
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So how much did you pay for the second month? If there wasn't an extra £6.99 somewhere, then I would say you have no insurance.i thought first month was free then 6.99 this month phone order was 13 july 2015 so not 3 monthsI’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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So how much did you pay for the second month? If there wasn't an extra £6.99 somewhere, then I would say you have no insurance.
Date/time Method Status Bill No. Amount
21 Jul 2015 Direct Debit Payment null £36.98
19 Aug 2015 Direct Debit Payment null £36.98
20 Sep 2015 Direct Debit Payment null £41.78
Not checked bank for separate DD yet.0 -
Then there is no insurance. Maybe you opted out of the free mont (I always do for mine and those I order for) or maybe you had to opt in and didn't.0
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i bet you were really happy befre you broke your phone and noticed that you weren't paying any insurance.0
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