Premium rate texts 78123

loubya1

I'm trying again to post of this site as when I have in the past the replies have not been constructive at all, please if you can't reply with anything constructive then I would be grateful if you didn't reply at all - thank you!

I am a 40 year old straight female but have been receiving texts for 'Glamour tease 78123'…it is a link I am sent and I have just found out I am charged for receiving these texts! £3 a go! I have no idea how I am receiving this crap, I don't sign up for anything dodgy or really subscribe to any horoscopes or anything like that, I can't think where this has come from. Blocking software is not helping and Vodafone have said to send a text to the premium rate number stating STOP but this is chargeable at a minimum £18! is this just not stealing essentially….can anyone offer constructive advise please? thank you very much ! x

Marktheshark

You need to start an official complaint with Vodaphone so you can then go to ombudsman service :
http://www.which.co.uk/consumer-rights/action/how-to-complain-to-the-ombudsman-about-a-mobile-phone-provider

This is a very widespread and common scam and the phone companies are doing nothing about it until you make an official complaint in writing.

Ian011

The STOP message will cost no more than 18p on Vodafone.

You must send the STOP message to end the subscription.

Once that has been done, start the complaints process as well as notifying PhonepayPlus.

zagfles

Complain to Vodafone and demand a refund. This might take several goes and they might say you have to take it up with the provider, you don't, it's Vodafone that have billed you or reduced your credit. If you're persistant you should get your money back, unless they can show you signed up eg sent a text to the company.

If you don't get anywhere, PM the Vodafone rep on this forum or post on the Vodafone forum and someone should help. And while you're at it, get them to put a premium rate bar on your phone, though bear in mind that as well as stopping incoming premium rate texts I think it also stops outgoing premium rate so you probably won't be able to (eg) vote on X-factor or text donations to charities etc.

grumbler

https://www.phonepayplus.org.uk/about-us/number-checker

78123, Keyword - SEXY


Customer care number:0203 598 4322Customer care email:paul@treasuremedia.co.ukSearch result provided by:TREASURE MEDIA LIMITEDService connected on:15 October 2014Service terminated on:This service is still operatingName of service:Glamour TeasersType of service:Mobile downloadService description:Glamour Mobile content subscription serviceHow much does this service cost?£3 per week on subscriptionIf you would like to find out more about this service or have a question about it, then you should contact the service provider: TREASURE MEDIA LIMITED
46 SYON LANE
ISLEWORTH
TW7 5NQ

Contact them. Demand the texts to be stopped and all the money stolen refunded to you. If they refuse, complain to Phonepayplus:

If you are unsatisfied with the outcome from the service provider, please get in touch with us.
If you have an enquiry, please call us on 0800 500 212. You can also submit an online enquiry.

loubya1

What a fab set of responses, **thank you*** everyone!

Ian 011 Vodafone told me to reply STOP but then a warning came up on my phone saying I would be charged I rang Vodafone back who said I would be charged £15 plus and extra £3! shocking isn't it! I don't subscribe to ring tones or anything like that and I have not opened the link within the text message so I don't understand what I have done wrong.

thanks again everyone for these great constructive responses - you are all fabulous!

redux

Dont waste time on Vodafone.

Go direct to the company to unsubscribe you and organise a refund, as grumbler suggests.

No need to be aggressive, and sometimes the number provider and service provider are separate companies.

cookie365

Don't use blocking apps for these kind of messages; you get charged when they're sent not when you receive them, so you'd still be paying for them but not know why.

Marktheshark

When I had a similar issue on 3 sending stop messages just triggered the next bunch of filth.
A Written complaint and straight to the ombudsman service makes them sit up and listen.

Ian011

cookie365 wrote: »

Don't use blocking apps for these kind of messages; you get charged when they're sent not when you receive them, so you'd still be paying for them but not know why.

Do block messages coming from standard 07 mobile numbers.

Do not block messages coming from mobile shortcodes. Send the STOP message.

Marktheshark wrote: »

When I had a similar issue on 3 sending stop messages just triggered the next bunch of filth.

That's the usual result for unwanted messages coming from standard 07 mobile numbers - never reply to those.

It's not a common issue for messages coming from mobile shortcodes. Do send the STOP message to those, and then complain to PhonepayPlus.

loubya1

So by way of an update, I rang Vodafone AGAIN and put a premium rate bar on the phone for receiving and sending texts, was already in place for calls, its just not really something I would do anyway.

Will contact the company and and Phonepay plus to or row and will give an update on here just for anyone else having these issues in the future.

By way of an update, Phonepay plus have been pretty rubbish and have just e mailed back to advise to just send a STOP message to the sending costing me £18 for that text.

However Treasure media who I have e mail some pretty harsh e mails to and called have been really good! they have called me a few times and left messages to say that i won't get anymore texts and this morning have said they will refund me in full to my paypal account as they can see i have not used any of their 'services' I asked but still no idea how this came to be on my phone!

Hope that helps someone else.