The wrong courier picked up my parcel and now it has gone missing!

Feral_Moon

Tally_103 wrote: »

They were stickers without barcodes, hence the near in possible task of getting it located!

What sort of stickers?

Feral_Moon

theonlywayisup wrote: »

Sigh.

They may in your area, they don't here. Just for the doubting Thomas's, do you think they come here after 11pm at night? Two random parcels...... No they scan at the depot. I won't be the only premises this happens with, clearly this happened with the OP.





They get paid when the parcel enters the network, when they scan. I didn't say they NEVER scan, I said they don't have to scan as they collect.

That would have been collected by the van not the local Hermes courier.

theonlywayisup

Tally_103 wrote: »

They were stickers without barcodes, hence the near in possible task of getting it located!

Personal collections get a chit, which is a receipt, much like a certificate of posting, EXCEPT it doesn't refer to a particular parcel, just to having a parcel collected.

You are wasting time on the wrong angle.

Forget what should, might, perhaps, or may have happened - you need to establish if Hermes can ask the driver if he recalls collecting the parcel and if he does, if it can be returned.

Failing that, plead to Very.....neither are any sort of guarantee, so get your head around paying out and anything else is a bonus. But don't waste time on bits that don't matter......

Feral_Moon

theonlywayisup wrote: »

Personal collections get a chit, which is a receipt, much like a certificate of posting, EXCEPT it doesn't refer to a particular parcel, just to having a parcel collected.

No, it contains the identification number of the bar code attached to the collected parcel.

theonlywayisup

Feral_Moon wrote: »

That would have been collected by the van not the local Hermes courier.

So you know my business now? It's a local Hermes carrier and he comes twice a day actually. It isn't the van. The van delivers and collects 50 miles away, once per day. We are remote, nowhere near a van point.

Feral_Moon

theonlywayisup wrote: »

So you know my business now? It's a local Hermes carrier and he comes twice a day actually. It isn't the van. The van delivers and collects 50 miles away, once per day. We are remote, nowhere near a van point.

Actually yes. The scanning point kinda gives it away. If it was a courier scan then it would have been done at point of collection and certainly before 8pm in the evening.

theonlywayisup

Feral_Moon wrote: »

No, it contains the identification number of the bar code attached to the collected parcel.

Blimey, do you want another screenshot with a single non identifiable collection on? No, clearly you know it all. perhaps you can help the OP.

theonlywayisup

Feral_Moon wrote: »

Actually yes. The scanning point kinda gives it away. If it was a courier scan then it would have been done at point of collection and certainly before 8pm in the evening.

:rotfl::rotfl::rotfl::rotfl: I don't get a scan on point of collection or did you miss that!

As you know my courier better than me can you ask my account manager to call me again about that Very parcel that turned up today.

I've a business that deals with several couriers and thousands of parcels a day....if my little knowledge can help, so be it, but at least I try. I don't need to prove what I say, but I chose to show it, as you are wrong, it's there in screenshots, my evidence, I can't see anything credible in your posts to refute it.

Remind me, what was your input exactly?

Nessun_Dorma

Tally_103 wrote: »

Hi all...new to this site and was wondering if anyone could help me!

I made an order with very.co.uk, of which I have been a customer for at least 5 years and have never had a problem.

I kept two items ordered and made a request for the other items to be returned.

Unfortunately, Hermes collected the parcel along with another that was also waiting to be returned to a different retailer, while I was out.

Very.co.uk use Yodel as their courier not Hermes. When I realised what had happened I contacted Hermes to try and track my parcel down.

The problem is Hermes do not know where the parcel is or how to locate it as the courier from Hermes did not leave a receipt or barcode when collecting the parcel. All they left were two stickers with two different numbers on them, which apparently are too long to be parcel numbers!

We have things delivered and collected by Hermes all the time. We get a little sticker from the courier, when she collects and the numbers are about seven or eight digits long. I am looking now, at a parcel delivered by them and the parcel barcode number is about fifteen digits long. So, if Hermes have told you that the number you gave them is too long, for their returns system, I would guess that it wasn't Hermes who took the parcel.

They have opened up an investigation into what has happened, but obviously without any way in which to track this parcels whereabouts, the chances are slim that it will be found.

I was just wondering if anyone had any idea on where I stand. I no longer have the items, but as very.co.uk have not received the items they have been credited to my account, the total of which comes to £456. Will I be liable to pay this amount? Am I able to be compensated by Hermes as it was their couriers mistake for collecting my parcel along with the other one?

Any advice would be very helpful!

Thanks!

Did you seriously leave goods out in the open, for anyone to see, worth four hundred and fifty-six pounds?

BlueEyedGirl

The question I want to ask is why anyone would leave £400 worth of clothing 'in a safe place' to be collected, it is clearly asking for problems! It would have been more practical to take the Very parcel to either the Post Office (up to 5kg) or a Collect+ point (up to 10kg) and do a free returns and get a receipt upon dropping it off!