The wrong courier picked up my parcel and now it has gone missing!

Tally_103

pinkshoes wrote: »

Are you sure they havent been stolen by someone else?

Seems a bit risky leaving such expensive items just to be picked up rather than handing them over yourself.

Oddly, I have had the same thing happen but at work. I left two boxes out for a 24 hour courier to collect, clearly labelled for a courier with their barcode label.

Along came Royal Mail to drop the post off, and for some reason decided to take the parcels. Odd, as there were no RM labels or postage paid on them.

Two days later RM contacted us to say they had found the parcels, but wanted me to pay a huge sum of money for the postage and to have them returned to us!!! It was about another week before I got them back along with an apology, after I pointed out their mistake had cost my project £1000s due to the delay!

I'm pretty sure that it hasn't been stolen as two stickers were left by the courier indicating two items were collected. There were several items inside, hence the large sum. Seeing as I always leave parcels for collection in my outside cupboard, which is secluded and out the way, and never had a problem before, it is not something I thought twice about.

theonlywayisup

Tally_103 wrote: »

I'm pretty sure that it hasn't been stolen as two stickers were left by the courier indicating two items were collected. There were several items inside, hence the large sum. Seeing as I always leave parcels for collection in my outside cupboard, which is secluded and out the way, and never had a problem before, it is not something I thought twice about.

All that matters is you cannot show Very you have evidence of a return to them. Your only hope is as I said above, Hermes finding it or Very feeling sorry for you. You may think twice in the future.

Tally_103

theonlywayisup wrote: »

It matters not how many years you have managed to leave parcels successfully, the issue is it has failed this time.

Unless Very write off the parcel debt or Hermes locate it, you are liable.

My carrier collects hundred of parcels a day, they aren't scanned on collection. If I left a Very parcel return near the collection, my carrier would have taken it. That would be my fault, as this situation is yours.

I assume they would have to be scanned at some point though? I don't really understand how couriers aren't necessarily aware of what they are picking up when going to collect a parcel...maybe you could explain this a little more?

theonlywayisup

Tally_103 wrote: »

I assume they would have to be scanned at some point though? I don't really understand how couriers aren't necessarily aware of what they are picking up when going to collect a parcel...maybe you could explain this a little more?

My carrier will collect over a thousand parcels a day. He doesn't scan them upon collection, that would take all day. He collects at probably 20 or so premises.

He takes them to his depot and tips all the packages out on to his conveyer. Let's say he has 2000.

He scans them. But one parcel won't scan, it's not got his scannable barcode on. He doesn't recall where it came from as he's collected 2000 today alone.

He has no way of entering that parcel on his network so it is disposed of.

Your driver will have been one of several, converging on one or two sub depots and then onto a main depot. There is no way of knowing where that came from, so it is disposed of, along with a few others, which have no barcodes or no address on....

Tally_103

theonlywayisup wrote: »

My carrier will collect over a thousand parcels a day. He doesn't scan them upon collection, that would take all day. He collects at probably 20 or so premises.

He takes them to his depot and tips all the packages out on to his conveyer. Let's say he has 2000.

He scans them. But one parcel won't scan, it's not got his scannable barcode on. He doesn't recall where it came from as he's collected 2000 today alone.

He has no way of entering that parcel on his network so it is disposed of.

Your driver will have been one of several, converging on one or two sub depots and then onto a main depot. There is no way of knowing where that came from, so it is disposed of, along with a few others, which have no barcodes or no address on....

Ok, that's helpful and useful to know. My parcel did still have my address on it though. I always leave it on underneath where the parcel is to be delivered to...

BlueEyedGirl

I thought Hermes scanned parcels when they were being collected, like when they deliver them (they scan, customer signs). Surely if they have left two receipts with two different numbers the items can be tracked with Hermes.

Very are going to charge you for the missing items regardless of you returning them via the wrong courier. I doubt very much that they would credit your account because of a mishap like this.

The problem here lies with the OP, it was her responsibility to ensure the parcels are returned and therefore handed over to a courier safely, not left in a cupboard and expect some courier driver to sort out which was the correct parcel for him to take. Hermes deliver for many companies, and that courier is not going to know which company is which regardless of 'Very' being written in pink on the bag!

theonlywayisup

BlueEyedGirl wrote: »

I thought Hermes scanned parcels when they were being collected, like when they deliver them (they scan, customer signs). Surely if they have left two receipts with two different numbers the items can be tracked with Hermes.

Not always. We have RM and Hermes collections daily and none are scanned but every single one is barcoded. We get a 'receipt' from both saying they've collected, it doesn't make reference to a particular parcel, they wouldn't have time to do it. They are a scanned at the depot/delivery office later on the collection day.

But you are correct, the OP is at fault.

Feral_Moon

theonlywayisup wrote: »

Not always. We have RM and Hermes collections daily and none are scanned but every single one is barcoded. We get a 'receipt' from both saying they've collected, it doesn't make reference to a particular parcel, they wouldn't have time to do it. They are a scanned at the depot/delivery office later on the collection day.

But you are correct, the OP is at fault.

Yodel and Hermes scan on collection as they pick up each parcel. Otherwise they wouldn't get paid for it.

OP, if the courier left two bar code stickers then Hermes will be able to trace which courier picked up the parcel and identify which depot it was taken to. But whether they will communicate with you is a different matter.

theonlywayisup

Feral_Moon wrote: »

Yodel and Hermes scan on collection as they pick up each parcel. Otherwise they wouldn't get paid for it.

Sigh.

They may in your area, they don't here. Just for the doubting Thomas's, do you think they come here after 11pm at night? Two random parcels...... No they scan at the depot. I won't be the only premises this happens with, clearly this happened with the OP.





They get paid when the parcel enters the network, when they scan. I didn't say they NEVER scan, I said they don't have to scan as they collect.

Tally_103

They were stickers without barcodes, hence the near in possible task of getting it located!