Confused about returning items - who pays return?

popadom

ItsJordannn wrote: »

I fail to see why you think it's fair on the business to pay for you to return it to them because it doesn't fit you. With respect, I think you have only decided that is fair as you are upset that you have to pay to return it and just want somebody to agree with you.

If the item is fitting very small, chances are you are not the only one to buy the wrong size so by your logic its perfectly fair for the business to keep forking out money to return items through no fault of their own.

I wouldn't say I'm upset. Just miffed over the sizing. I've never Akers anyone to agree. Like I wouldn't expect anyone to agree with me if I said ( for example) ' a cat could run the country better than 'insert polictican' '. But I do expect people to respect my right to an opinion.

I normally look at material and have a pretty good idea Id I should size up/ down.

Well it is kind of their fault. One dress of a very similar cut is loose (16) the next dress (18) can barely get over my bum. I always order a size up anyway (if available) but the sizing was so way off on the second. Why should I as a consumer pay when they gave the wrong size or mislead about sizing ?i

ItsJordannn

popadom wrote: »

I wouldn't say I'm upset. Just miffed over the sizing. I've never Akers anyone to agree. Like I wouldn't expect anyone to agree with me if I said ( for example) ' a cat could run the country better than 'insert polictican' '. But I do expect people to respect my right to an opinion.

I normally look at material and have a pretty good idea Id I should size up/ down.

Well it is kind of their fault. One dress of a very similar cut is loose (16) the next dress (18) can barely get over my bum. I always order a size up anyway (if available) but the sizing was so way off on the second. Why should I as a consumer pay when they gave the wrong size or mislead about sizing ?i

Does is state the measurements on the dresses in regards to each size? If it does and it doesn't match up with what you received then you should be able to return it and they should then pay the return costs.

If it doesn't state the measurements, and simply just states 'SIZE 18' then there are variances between each manufacturer and each particular dress.

What size should a size 18 be?

It's annoying yes, but it still doesn't make the retailer liable.

Also, a lot of retailers will cover the return postage if you are unhappy with it, or especially in your case where there is a big size variance between items, but since they were only £5 each anyway, I would very much doubt it.

popadom

ItsJordannn wrote: »

Does is state the measurements on the dresses in regards to each size? If it does and it doesn't match up with what you received then you should be able to return it and they should then pay the return costs.

If it doesn't state the measurements, and simply just states 'SIZE 18' then there are variances between each manufacturer and each particular dress.

What size should a size 18 be?

It's annoying yes, but it still doesn't make the retailer liable.

Also, a lot of retailers will cover the return postage if you are unhappy with it, or especially in your case where there is a big size variance between items, but since they were only £5 each anyway, I would very much doubt it.

It just says the size . If it had been a small difference I wouldn't bother as sizes vary. But when the bigger size is nearer a 14, which I couldn't have legimaitly guessed then it shouldn't be me completely liable. If both parties accepted some costs then neither would be completely out of pocket.
I can't change the law but I can still say I find it annoying.. Which is all I did ( and justify why I think that way).

wealdroam

hollydays wrote: »

I'm not sure it matters and I cant be bothered to check but this company used to be based in the British Virgin Islands.

They are based in England.
A London postal address and their Company Number are on their website.

ItsJordannn

popadom wrote: »

It just says the size . If it had been a small difference I wouldn't bother as sizes vary. But when the bigger size is nearer a 14, which I couldn't have legimaitly guessed then it shouldn't be me completely liable. If both parties accepted some costs then neither would be completely out of pocket.
I can't change the law but I can still say I find it annoying.. Which is all I did ( and justify why I think that way).

You may get this level of service from a more expensive retailer, but considering the dress is £5, by the time they have resold it again it's fairly likely they wouldn't even make a profit on it. Imagine if 3 people returned the same dress, they're likely to lose a fair amount of money from those transactions.

By all means contact the retailer and ask nicely and they may agree to pay it as a gesture of goodwill, but I'd guess its fairly unlikely as they are probably working at tight margins already.

popadom

ItsJordannn wrote: »

You may get this level of service from a more expensive retailer, but considering the dress is £5, by the time they have resold it again it's fairly likely they wouldn't even make a profit on it. Imagine if 3 people returned the same dress, they're likely to lose a fair amount of money from those transactions.

By all means contact the retailer and ask nicely and they may agree to pay it as a gesture of goodwill, but I'd guess its fairly unlikely as they are probably working at tight margins already.

With all due respect, I don't tend to worry if a company make a profit. I assume that the price they sell allows them to make one. If I was selling theses dresses and they kept being sent back I'd either a- stop selling them or b- get the supplier to adjust the size lable.
I assume Asda doesn't make a huge profit on some of their items such as bread or milk . But if something was wrong I would still take it back. I wouldn't worry about their profit margin.

I'm now going to get told I'm unreasonable for not caring about companies profit margins...