Confused about returning items - who pays return?

shaun_from_Africa

popadom wrote: »

So I should pay for the privilege of trying clothes on? if it was a brick and mortar store I could on the clothes and only buy what I like/ fits. Both parties should have some responsibility, not just one .

IMO, you should pay for having clothing delivered to your house so that you can try it on and also have to pay for returning it if it's not suitable for you, and the law agrees with me on this. (and I'm sure that a very large majority of MSE users would also agree)
What you can and can't do in a bricks and mortar shop is totally irrelevant and it is a totally different scenario.


Why do you think that a retailer should be responsible for covering any the costs incurred in getting clothing to and from someone's house?

popadom

LilElvis wrote: »

No, what you should do is understand the laws regarding online purchases and returns. If you don't want to pay postal charges then pick retailers who offer free delivery and returns, free collect and return to store or just purchase from a bricks and mortar store.

BTW - being rude to Wealdroam is pretty dumb on your part as he has actually told you that, in this case, the company is obliged to pay the return costs. You have just been too blinkered to notice it.

I have never had this issue before. I have always been able to return something for free. Actually, I found the link saying it was free and then told Wealdroam. So she/ he didn't tell me anything. I was rude to her/ him as she was rude to me when all I asked was a question.

popadom

shaun_from_Africa wrote: »

IMO, you should pay for having clothing delivered to your house so that you can try it on and also have to pay for returning it if it's not suitable for you, and the law agrees with me on this. (and I'm sure that a very large majority of MSE users would also agree)
What you can and can't do in a bricks and mortar shop is totally irrelevant and it is a totally different scenario.


Why do you think that a retailer should be responsible for covering any the costs incurred in getting clothing to and from someone's house?

You mentioned high street stores and I just mentioned the differences. I ordered what I believed to be the correct size and would have kept it if it was but there was a huge difference is what was advertised. They are encouraging me to buy from them, that's why they often send things for free. Let's my pretend they are sending free clothes- I am paying for them and they are making the deal better ( thus encouraging me to spend more/ use them again) by offering free delivery. I am happy to pay one way, and think that's fair, but two ways isn't fair. I won't change my mind on that and so if you have nothing else to add...

BlueEyedGirl

Like I said before, return them, pay the cost and email customer services explaining that the dress is smaller than the other two you are keeping which are a smaller size. See if as a 'good will gesture' they will refund the postage costs back.

And maybe next time before buying online, check to see if the company offer 'free returns.'

shaun_from_Africa

popadom wrote: »

I am happy to pay one way, and think that's fair, but two ways isn't fair. I won't change my mind on that and so if you have nothing else to add...

I would be happy not to pay any income tax but fair or not, unfortunately the law states that I should.
In your opening post you asked "who is liable for what" and this has been answered many times.

(Text removed by MSE Forum Team)

wealdroam

popadom wrote: »

Actually, I found the link saying it was free and then told Wealdroam.

Oh, I don't think so.

I told you that in the first reply on this thread, and it was over five hours after that before you posted the link from Which.

Incidentally, that Which article is not complete, and that has led you to mis-interpret it.

They say:

What should you get back?

The original cost of the outbound postage to you should always be refunded by the seller.

The seller's terms and conditions or returns policy should state who pays the cost of returning the item.

If they don't state this, then the seller has to cover the cost.

In this case, you're entitled to a refund of the total amount you paid, including costs to ship the item to you, and the fee to return the item. No admin or restocking fees should be charged.

What they fail to tell you is two things that have already been pointed out to you:
1) if you are not returning the complete order then the seller does not have to refund the outbound postage,
2) as you paid for an express service, they do not have to refund all of that, just the basic postage cost (but I see you have already understood this).

popadom

wealdroam wrote: »

Oh, I don't think so.

I told you that in the first reply on this thread, and it was over five hours after that before you posted the link from Which.

Incidentally, that Which article is not complete, and that has led you to mis-interpret it.

They say:

What they fail to tell you is two things that have already been pointed out to you:
1) if you are not returning the complete order then the seller does not have to refund the outbound postage,
2) as you paid for an express service, they do not have to refund all of that, just the basic postage cost (but I see you have already understood this).

Yea, you said check and I did. Then I then said I found it on their site. So what I said was correct; I told you what the shop website said. I never claimed to know the answer or I wouldn't have asked . As I have said before- I don't expect the express cost , only their base cost and as I am only sending half back ( they post on weight) I'd expect that weight back.

wealdroam

popadom wrote: »

I don't expect the express cost , only their base cost and as I am only sending half back ( they post on weight) I'd expect that weight back.

Good luck with that.

hollydays

I'm not sure it matters and I cant be bothered to check but this company used to be based in the British Virgin Islands.

ItsJordannn

I fail to see why you think it's fair on the business to pay for you to return it to them because it doesn't fit you. With respect, I think you have only decided that is fair as you are upset that you have to pay to return it and just want somebody to agree with you.

If the item is fitting very small, chances are you are not the only one to buy the wrong size so by your logic its perfectly fair for the business to keep forking out money to return items through no fault of their own.