Confused about returning items - who pays return?

popadom

bris wrote: »

So for items costing 5 pounds you want them to pay almost that because you changed your mind. They would be bankrupt in weeks.


If you don't think its fair then online shopping isn't for you.

I find it amazing anyone posts on this site with that reaction. If you had read my second post, you'll see I didn't change my mind but in fact there was a large difference in sizing of two items. In regards to being bankrupt : I don't have much money myself. I am unemployed and so thought I'd buy four cheap dresses. Due to the large discrepancy in sizes, two don't fit. Now why should I have to pay return and the orginal costs. I think it is fairer for each party to take an equal brunt of the costs.

Edit- according to Which I can claim the cost back . Not of next day( which I expected) but their standard shipping . http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

powerful_Rogue

popadom wrote: »

I find it amazing anyone posts on this site with that reaction. If you had read my second post, you'll see I didn't change my mind but in fact there was a large difference in sizing of two items. In regards to being bankrupt : I don't have much money myself. I am unemployed and so thought I'd buy four cheap dresses. Due to the large discrepancy in sizes, two don't fit. Now why should I have to pay return and the orginal costs. I think it is fairer for each party to take an equal brunt of the costs.

But thats the very nature of clothing, no disrespect, but I thought a woman would understand that more then a man.

Not only do sizes vary from shop to shop, they also vary from manufacturer to manufacturer.

I do all my clothes shopping online and purchase a variety of styles. I believe the money I spend in having to post the items back is more then made up for that I dont have to trapes around the shops trying on different sizes in smelly changing rooms.

popadom

powerful_Rogue wrote: »

But thats the very nature of clothing, no disrespect, but I thought a woman would understand that more then a man.

Not only do sizes vary from shop to shop, they also vary from manufacturer to manufacturer.

I do all my clothes shopping online and purchase a variety of styles. I believe the money I spend in having to post the items back is more then made up for that I dont have to trapes around the shops trying on different sizes in smelly changing rooms.

I do understand that. But if it doesn't fit, it doesn't fit. I should be able to return and it not have it end up costing me over £10. I shop a lot online and thankfully have rarely had to send something back ( even then it's bigger shopa like Amazon and newlook so are pretty good) . I don't think it's fair that I should be charged twice .

macman

But equally, why should the supplier pay twice to not make a sale? It is not their fault is doesn't fit, and the item is not faulty. In essence, you want them to pay postage both ways because you have changed your mind. No business could accept such terms and survive.
There is no legal right to return any item after purchase, but obviously for clothing almost all retailers do offer a return and refund policy-but that doesn't always extend to free return postage.

bris

macman wrote: »

There is no legal right to return any item after purchase

You do know what the Consumer Contracts Regulations are, yes?

wealdroam

popadom wrote: »

I do understand that. But if it doesn't fit, it doesn't fit. I should be able to return and it not have it end up costing me over £10. I shop a lot online and thankfully have rarely had to send something back ( even then it's bigger shopa like Amazon and newlook so are pretty good) . I don't think it's fair that I should be charged twice .

I really don't know what you are still going on about.

The first reply on this thread gives you all the information you need for your situation.

Have you checked your documentation - both paper and emails?
Did you find anything that says you have to pay for the return?
If not, then, as said in post #2 and subsequently confirmed by others, they must pay for the return.

Hintza

I wasn't going to be very sympathetic to the OP but if the OP buys two dresses size 16 which fit perfectly and two size 18 which they can't even do up, I think I'd be miffed too.

Now if they had ended up too big you could understand that!

BlueEyedGirl

popadom wrote: »

I find it amazing anyone posts on this site with that reaction. If you had read my second post, you'll see I didn't change my mind but in fact there was a large difference in sizing of two items. In regards to being bankrupt : I don't have much money myself. I am unemployed and so thought I'd buy four cheap dresses. Due to the large discrepancy in sizes, two don't fit. Now why should I have to pay return and the orginal costs. I think it is fairer for each party to take an equal brunt of the costs.

Edit- according to Which I can claim the cost back . Not of next day( which I expected) but their standard shipping . http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

Only if you can prove the items are faulty and you can't, they just do not fit.

BlueEyedGirl

I bought something from an online retailer earlier this year. I considered it to be poor quality and not fit for purpose. I had to pay for it to be returned. I then emailed customer services to explain the reason I was returning it and asked them to refund the postage. They inspected the item, but did not agree with me that the item was of poor quality and claimed the fault I had pointed out was part of the fabric design. I begged to differ and they eventually refunded me, but only as a 'good will gesture.'

popadom

wealdroam wrote: »

I really don't know what you are still going on about.

The first reply on this thread gives you all the information you need for your situation.

Have you checked your documentation - both paper and emails?
Did you find anything that says you have to pay for the return?
If not, then, as said in post #2 and subsequently confirmed by others, they must pay for the return.

I think it's clear what I mean....
I don't think a consumer should have to pay both the return and the orginal cost . That means the shop has gotten their goods back for free while I have essentially been charged to try the items on as I have to pay two shipping costs .