Paid by Paypal for non-eBay item. Seller didn't send item. Can I claim my money back?

glentoran99

Obstinate wrote: »

I see it exactly as this, the raw matter of the situation. It's just I'm worried I might not be covered because they consider virtual/event tickets ineligible?? But on a different buyer protection policy they state buyers' have protection over intangible items?? Am I overthinking this? I just don't want to lose...

You have nothing to lose, you don't have your money or your item now, how worse can it get?

Obstinate

soolin wrote: »

Unless you have an alternative plan I can't see what you have to lose by trying a paypal claim.

In the Uk you 'might' potentially have a claim against a credit card company if you funded the purchase that way via paypal, but I've no idea how or whether that is possible in the US.

I just can't wrap around my head how they'd be okay with letting something like this slide when the seller I dealt with is possibly doing this to others. It's almost encouraging to get involved if they do. They're allowing people to use Paypal to do fraudulent activity right under their nose. It's not like my proof of screenshots and those emails from reputable sites are something they can't hold towards not being genuine and supporting towards my situation, right? I'm sure it's better than anything the seller could possibly provide given they have no evidence of a successful transfer or receipt or something.

I'm going to file a dispute no matter what, I just need hope and an approach to win this honestly.

Obstinate

Also... I paid entirely with a Paypal balance... was that dumb?

soolin

Obstinate wrote: »

I just can't wrap around my head how they'd be okay with letting something like this slide when the seller I dealt with is possibly doing this to others. It's almost encouraging to get involved if they do. They're allowing people to use Paypal to do fraudulent activity right under their nose. It's not like my proof of screenshots and those emails from reputable sites are something they can't hold towards not being genuine and supporting towards my situation, right? I'm sure it's better than anything the seller could possibly provide given they have no evidence of a successful transfer or receipt or something.

I'm going to file a dispute no matter what, I just need hope and an approach to win this honestly.

In the UK once a buyer wins a case paypal will pay out regardless of whether seller has funds in their account or not. Then the sellers account will show a negative balance which paypal will chase for so in reality just one attempt at a scam would be enough to effectively prevent the seller using that account again.

As it stands at the moment, if seller had done this previously then he is unlikely to have been allowed to carry on, if you are the first then paypal don't know anything is wrong yet, so how can they be expected to be on top of it?

Also in the UK if this was a new paypal account then funds will not have been released to selelr anyway for 21 days or until paypal were happy that there were no likely claims to be made.

Obstinate

soolin wrote: »

In the UK once a buyer wins a case paypal will pay out regardless of whether seller has funds in their account or not. Then the sellers account will show a negative balance which paypal will chase for so in reality just one attempt at a scam would be enough to effectively prevent the seller using that account again.

As it stands at the moment, if seller had done this previously then he is unlikely to have been allowed to carry on, if you are the first then paypal don't know anything is wrong yet, so how can they be expected to be on top of it?

Also in the UK if this was a new paypal account then funds will not have been released to selelr anyway for 21 days or until paypal were happy that there were no likely claims to be made.

So do you think I'll have a shot at proving they've scammed and abused Paypal's system for their own benefit regardless if the item is considered intangible if the seller decides to fight on this? And what about trying to escalate it to a claim right after opening a dispute, would that be wise? The shorter window the seller gets, the better, right?

soolin

Obstinate wrote: »

So do you think I'll have a shot at proving they've scammed and abused Paypal's system for their own benefit regardless if the item is considered intangible if the seller decides to fight on this? And what about trying to escalate it to a claim right after opening a dispute, would that be wise? The shorter window the seller gets, the better, right?

In the UK it doesn't work like that- any claim is absolute and trying to prove seller is defrauding paypal unlikely to make any difference.

Also in the UK there is a fixed time period for a claim, you can't open it and insist it is dealt with immediately, seller has the right to time to prove item has been delivered.

Obstinate

soolin wrote: »

In the UK it doesn't work like that- any claim is absolute and trying to prove seller is defrauding paypal unlikely to make any difference.

Also in the UK there is a fixed time period for a claim, you can't open it and insist it is dealt with immediately, seller has the right to time to prove item has been delivered.

Ugh. Lesson heavily learned.

By chance, are you aware how paypal deals with craigslist frauds? There's so many out there that use PayPal to scam people, how does PayPal approach this? Are buyers' not protected?

theonlywayisup

Obstinate wrote: »

Ugh. Lesson heavily learned.

By chance, are you aware how paypal deals with craigslist frauds? There's so many out there that use PayPal to scam people, how does PayPal approach this? Are buyers' not protected?

If you feel strongly that there has been fraudulent activity, you are best to report it yourself. Generally large companies don't publish how they deal with fraud as it would be a golden ticket to the fraudster.

You seem to be overcomplicating the matter and the fact you are in the US makes a difference to the advice you can accept as fact.

You should try and open a claim on Paypal and see what happens. Be brief and state the facts, don't add all the irrelevant bits you seem to be concerned with.

soolin

Obstinate wrote: »

Ugh. Lesson heavily learned.

By chance, are you aware how paypal deals with craigslist frauds? There's so many out there that use PayPal to scam people, how does PayPal approach this? Are buyers' not protected?

In the UK there is absolutely no difference where paypal was used. Buyers have the same protection regardless.