Thomas Cook and Dalaman airport

letsbehonest

After a lovely Turkish Holiday our friends daughter left us to return home. Upon arrival at Dalaman and checking in at the Thomas Cook check in her case was 0.3 of a kilo over weight and she was charged £15, so be aware folks these bandits want your money anyway they can get it.:mad:

worried_jim

But she was over the limit? Why the problem?

torbrex

letsbehonest wrote: »

After a lovely Turkish Holiday our friends daughter left us to return home. Upon arrival at Dalaman and checking in at the Thomas Cook check in her case was 0.3 of a kilo over weight and she was charged £15, so be aware folks these bandits want your money anyway they can get it.:mad:

It was hardly their fault that the case was 300g over, she could have taken out a pair of shoes and then not had to pay the excess.

The excess charge is there for a reason and calling it 0.3 of a kilo doesn't make it smaller, over weight is over weight.

Pollycat

torbrex wrote: »

over weight is over weight.

Whilst I agree with this, I am slightly surprised that they charged for being less than 1kg over.

MothballsWallet

Aeroflot used to charge for being about 1/2 gram over, unless you're Russian

soolin

I am also surprised that the clerk at the airport didn't suggest that something was removed from the case and worn, or carried in hand luggage. It is fairly routine now at check in desks both there and overseas to see people repacking over weight cases at check in and either putting on extra jumpers or tee shirts or stuffing shoes in their pockets (assuming they are hand luggage only)

GwylimT

Maybe should bother reading the terms and conditions she has agreed to.

Pollycat

The-Truth wrote: »

Your bandit daughters fault for not checking the weight then isn't it!

Don't like that word? Well don't use it yourself then to describe others!

Using personal digital scales may not give the same reading as the airport scales, so even if the OP's daughter had checked the weight and been bang on the limit, she may still have been that 333 grams over.

I do agree about the tone of the OP's post.
Maybe it would have been better to advise people to check the weight of their cases on unused airport scales before getting into the check-in queue at Dalaman.

As torbrex says "over weight is over weight".
Where does the OP expect the airline/airport to draw the line?
Should half a kilo over be OK?
What about 3/4 of a kilo?

Johno100

Pollycat wrote: »

Using personal digital scales may not give the same reading as the airport scales, so even if the OP's daughter had checked the weight and been bang on the limit, she may still have been that 333 grams over.

More to the point, who takes a set of scales away with them on holiday so they can check the weight of the luggage for their return flight?

Thomas Cook may have squeezed an extra £15 out of the passenger this time, but how many thousands have they lost in future bookings by the same traveller due to their pettiness?

Pollycat

Johno100 wrote: »

More to the point, who takes a set of scales away with them on holiday so they can check the weight of the luggage for their return flight?

I do.

They are small scales, weighing less than 200gm and when we go to places like Goa I do buy quite a lot of stuff to bring home and want to make sure I'm not over the limit as they are pretty keen on luggage weight there too.

If carrying that 200gm means I avoid falling into the same trap as the OP's friend's daughter, I see it as very sensible.

tomtontom

Pollycat wrote: »

I do.

They are small scales, weighing less than 200gm and when we go to places like Goa I do buy quite a lot of stuff to bring home and want to make sure I'm not over the limit as they are pretty keen on luggage weight there too.

If carrying that 200gm means I avoid falling into the same trap as the OP's friend's daughter, I see it as very sensible.

We do too, and we share the little contraption with friends and family so I'd say most of our friends do too

If you're over the limit then you pay up - if they start letting people off for half a kilo then someone will want letting off for 0.7, then 1 and so on. A limit is exactly that!