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Unfair Vodafone 'default' on my credit report
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Hello Lee,
I have a similar problem and noticed you were very useful. I need your help! I am living hell!
I was a customer of Vodafone from 2011 until 2014-end. I have always made my payments in time. At the end of 2014, i decided to terminate early my contract with Vodafone. I paid the Early Termination fee in December 2014 and was told that the account was closed, the amount was GBP145.93. I then used the PAC number to move to another provider. It seems my account was never closed and i was made aware of that.
I found out today via Equifax that i had defaulted on a debt from Vodafone amounting 42.52 GBP. I have never been contacted for this. I changed address mid-december and didn't let Vodafone know since my contract was terminated (or i thought it was). I have been told they sent 1 letter in January to my old address but never received it....
As soon as I found the notice of default I immediately paid the balance in full (Vodafone Ref: 007568). The amount which was owing was a very small amount £42.52! and Vodafone would appear to have had thousands of pounds from my account over the years without any issue. I also have another account with them (business account), hence they knew how to contact me.
It seems very harsh that the effect this small amount of money has had to my credit file is devastating and is seriously affecting my ability to buy a home. I would like to the notice of default removed and any reference to default or late payment removed from my credit file. I would appreciate an email to discuss this matter at your earliest convenience.
Please Help!
I have a similar problem and noticed you were very useful. I need your help! I am living hell!
I was a customer of Vodafone from 2011 until 2014-end. I have always made my payments in time. At the end of 2014, i decided to terminate early my contract with Vodafone. I paid the Early Termination fee in December 2014 and was told that the account was closed, the amount was GBP145.93. I then used the PAC number to move to another provider. It seems my account was never closed and i was made aware of that.
I found out today via Equifax that i had defaulted on a debt from Vodafone amounting 42.52 GBP. I have never been contacted for this. I changed address mid-december and didn't let Vodafone know since my contract was terminated (or i thought it was). I have been told they sent 1 letter in January to my old address but never received it....
As soon as I found the notice of default I immediately paid the balance in full (Vodafone Ref: 007568). The amount which was owing was a very small amount £42.52! and Vodafone would appear to have had thousands of pounds from my account over the years without any issue. I also have another account with them (business account), hence they knew how to contact me.
It seems very harsh that the effect this small amount of money has had to my credit file is devastating and is seriously affecting my ability to buy a home. I would like to the notice of default removed and any reference to default or late payment removed from my credit file. I would appreciate an email to discuss this matter at your earliest convenience.
Please Help!
0
Comments
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I had a problem with them on a similar situation years ago. The default wasn't correct the yet they never removed it.0
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All sorted now.0
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Hi Lee,
I sent you an email on VODAFONE.
I checked my credit report on CREDIT COMPASS and noticed my default from VODAFONE payment was still showing up. I have been told that it was a mistake and it has been removed, can you look into this asap please?0 -
Hi Alex5276,
We have received your email and will get back to you as soon as possible.
Thanks,
Nathan
Social Media Operations
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Ex forum ambassador
Long term forum member0
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