Orange dolphin35 please help!

JescaP89_2

magic57 wrote: »

Hi all I am hoping some kind person might be able to advise me. My son has got an Orange dolphin 35 on 18 month contract. The 18 months will be up around May 2008. He has got in a bit of a pickle as he has trouble understanding bills etc. and I am trying to help him out. I think he got his phone from the carphone warehouse.

His bill states he has 500 anytime minutes and 500 texts.

He is not much of a talker so never uses up his call minutes but runs over on the texts. When I looked on the orange site it states that the orange dolphin has unlimited texts. He is certainly being charged for going over his 500 and his bills are very high. (The last one was £93.00):eek:

Does anyone know if the unlimited texts are for new customers.

Is there a better tariff and can he change it while still in contract. I think he will want to stay with orange but this deal doesn't look good any more.

Thanks for any advice. People on this forum are always so helpful.

Hi i recently have started working for 02 customer services at the carphone warehouse and i know that it is a different network but i expect simmilar rules apply. We always get customers calling up saying they have been told of or seen a tarrif that offers more texts or minutes for the same price but we cant actually put them on tarrifs advertised on the 02 website because 02 on its own and 02 with the carphone warehouse are completely different for some reason . I dont know why and even i think its silly because i would be soooooo annoyed if i was paying just as much as a friend and recieving less free minutes and texts.

Deffinately check it out with both orange and carphone warehouse. Carphone may be able to offer you a tarrif with lower minutes and higher texts or they could put you on a tarrif with lower minutes and add a package on which gives you an increased number of texts for a small fee. However it may be a few months before you are able to downgrade your tarrif depending on when you took out the contract. If the adviser you speek to is doing their job properly they should be offering you better tarrifs anyway!! Be careful when changing tarrifs, read the small print on your contract. You may loose rollover minutes and other bonuses when changing your tarriff and some advisers will not tell you this!

Hope you get it sorted. After seeing the trouble some people have i am never going to get rid of my pay as you go. More money maybe, but much less hastle. Always read the small print.

Stephb1986_2

Hi ive been thinking since logging off last night if your son has took out the insurance why doesnt he claim he has lost the phone and cancel the contract then walk into your local orange shop get a different phone on a better contract he also then gets a free phone and you can always get it unlocked on here i know its naughty but hey carphone warehouse are the ones who are ripping him off!

hope this makes sense to you

Stephb

magic57

Thank you Stephb1986 and JescaP89 for your helpful suggestions.

It doesn't seem fair that Orange online and Orange in carphone warehouse offer different deals so it's not surprising people get confused.

I think my son was seduced by the attractive phone in carphone warehouse and did not look online for a better deal. With the help of this website and all the helpful people on it I am training him in moneysaving!
Actually he has a fault on his phone and probably needs a new one anyway. So cancelling the contract through the insurance looks the best way to go.

O2 35 online looks good as the picture messages count as 4 texts and he shares photos with a big group of friends.

Thank you for your advice. :A

magic57

Just a thought, I suppose he could keep his phone number if he cancels. Is this possible?

espresso

magic57 wrote: »

Just a thought, I suppose he could keep his phone number if he cancels. Is this possible?

How can he cancel if he is contracted until May 2008?

magic57

He has the carphone warehouse insurance that has a get out early clause in it (Airtime Contract Protection).

I have answered my own question but in case it helps anyone else he can't keep his own number. Says so in the small print.

penniesforme

magic57 wrote: »

Just a thought, I suppose he could keep his phone number if he cancels. Is this possible?

Hi magic,

I dont think they will port the number for him if he cancels early. I am an Orange customer too, and i have recently canceled my contract with them, without completing my contract duration. The lady insisted that they will not be able to let me have a PAC because of that.

he might probably be able to get the number ported to an Orange PAYG though. Im still trying to do that at the moment. Will let u know when i have results.

magic57

Thanks penniesforme for your reply

I don't think he will mind not keeping his number as he has had several in the past.
Did you cancel your contract using insurance. He has the CPW lifeline policy with Airtime Contract Protection. If so was it easy or did they make a huge fuss and think of thousands of reasons not to do it? :rolleyes:

Probably off to Carphonewarehouse later today!

Stephb1986_2

magic57 wrote: »

Thanks penniesforme for your reply

I don't think he will mind not keeping his number as he has had several in the past.
Did you cancel your contract using insurance. He has the CPW lifeline policy with Airtime Contract Protection. If so was it easy or did they make a huge fuss and think of thousands of reasons not to do it? :rolleyes:

Probably off to Carphonewarehouse later today!

Hi magic

I was with carphone for 2 years and changed my phone on average every 3 months through cancelling the contract on the insurance you just walk in say you aren't happy with the contract and you have got a phone on a better deal from orange themself they will not hassel you after that its no big deal people do it all the time at this rate they will go bust! all he will have to do is give the phone back in its box with its charger i've always kept the accessories and sold them on ebay hehe! he will get a new phone number but with orange you can pick the number you want from a few on their screen.

I hope this helps a little bit more if there is anything else i'll be happy to help

Stephb

magic57

Hi Stephb1986

Thanks for the information. We'll give it a go! I certainly think he could get a better deal than what he's got at present.

Thank you :A