Orange dolphin35 please help!

magic57

Hi all I am hoping some kind person might be able to advise me. My son has got an Orange dolphin 35 on 18 month contract. The 18 months will be up around May 2008. He has got in a bit of a pickle as he has trouble understanding bills etc. and I am trying to help him out. I think he got his phone from the carphone warehouse.

His bill states he has 500 anytime minutes and 500 texts.

He is not much of a talker so never uses up his call minutes but runs over on the texts. When I looked on the orange site it states that the orange dolphin has unlimited texts. He is certainly being charged for going over his 500 and his bills are very high. (The last one was £93.00):eek:

Does anyone know if the unlimited texts are for new customers.

Is there a better tariff and can he change it while still in contract. I think he will want to stay with orange but this deal doesn't look good any more.

Thanks for any advice. People on this forum are always so helpful.

vietpup

Hi,

Can you be more specific as to when your son got the contract out and from which mobile shop?

The unlimited texts are only available for customers joining Orange directly and not via an independent dealer i.e. Carphone Warehouse, Phones 4 U, e2save etc. If he joined before via an independent dealer before 1st August 2007 he should be entitled to the unlimited texts.

Tell your son to call Orange and ask them if they can update his tariff to the new unlimited one without extending the contract. My brother did this on the Racoon tariff, he originally had the older tariff that didn't give the unlimited but they allowed him to change to the new tariff witht he unlimited.

Hope that helps.

magic57

Thanks vietpup

He took the contract out in Dec 2006 for 18 months. I think he got it either from Carphone warehouse or the Orange shop not online. (I'll check with him in the morning). He gets a bill through the post. I don't think he has registered on the orange website.

I'll get him to ring orange tomorrow and do what you suggested. No harm in trying. Thanks for your help.
I'll post back with the result in case it h elps anyone else.:beer:

magic57

Doea anyone know what number to ring for Orange retentions please.

Thanks

mikeouk

magic57 wrote: »

Doea anyone know what number to ring for Orange retentions please.

Thanks

he should be able to ring 150 from his handset and get the department he wants, i was on the dolphin35 you mentioned (500 texts) I just rang and asked them to change it to dolphin35 "enhanced" it also gives you free weekend calls to any phone,landline or mobile, i.e it doesnt come off the free minuites

magic57

Thanks for the information mikeouk

Just waiting for my son to wake up so I can tell him to get on the phone to get a better deal.
He also has the carphone warehouse insurance that has a get out early clause in it (Airtime Contract Protection). I suppose if Orange don't play ball he could cancel his contract and sign up again as a new customer using the online deal. :rotfl:

I love this website it has saved my family a fortune!

mikeouk

magic57 wrote: »

Thanks for the information mikeouk

Just waiting for my son to wake up so I can tell him to get on the phone to get a better deal.
He also has the carphone warehouse insurance that has a get out early clause in it (Airtime Contract Protection). I suppose if Orange don't play ball he could cancel his contract and sign up again as a new customer using the online deal. :rotfl:

I love this website it has saved my family a fortune!

just another thought,because hes on a £35 a month tariff hes eligable for free broad band

magic57

Thanks very much for the thought mikeouk.
He lives with us and we have Virgin media 20 mb which we pay for. Thanks to this fantastic site I negotiated a good deal with them which included phone and TV. If I can help him reduce his phone bill I'll be well satisfied.
Does parenting never end!?? :rolleyes:

Now I'm looking for a phone for my elderly parents...

Stephb1986_2

Hi im on dolphin 35 too on the 18 month contract, with dolphin35 you should get they say unlimited texts to be honest its only 3000 per month, the minutes and texts you dont use should get rolled over to the next month. He is best going to where he bought it from and getting them to sort it out for him as it sounds to me like they've messed it up. My phone bills are about £50 a month i text quite alot and ring people maybe once a day for a few minutes nothing major!

I hope this helps

p.s he can always log onto orange's site at http://www1.orange.co.uk/yourmobileaccount/

you can view your bills online then too and also view them a week before the bill comes through the post so he could have the money in the bank.

magic57

Thanks Stephb1986

He got his Orange dolphin35 from Carphone warehouse. Hopefully he will go there tomorrow to try to sort it out. His bills are really huge!
Did you get your contact from Orange directly or from a shop like carphone warehouse. I wonder if that makes a difference.
Thanks for your help.

Stephb1986_2

Hi i went direct to orange as i had enough of carphonewarehouse messing me around for 12 months they are a right bunch of chimps in that place!

if he took out the additional insurance he could just cancel the contract with carphonewarehouse and go direct to orange im not sure if they are giving away a xbox360 or something like that at the moment.

I wouldnt use carphonewarehouse if they was the last people on earth!