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MSE News: Giffgaff's Goodybags go 4G, but big data users may lose out

Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
edited 2 September 2015 at 5:20PM in Mobiles
From today, Giffgaff is revamping its 'Goodybag' plans and axing its 3G range for new users...
Read the full story:

Giffgaff's Goodybags go 4G, but big data users may lose out

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Comments

  • sdduk
    sdduk Posts: 1,435 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    edited 4 September 2015 at 10:11AM
    They should be shut down and not aloud to do business with anyone.
    they treat there customers really bad with their non existent signal most of the time.
    No proper custom service only on a forum that only answer if they know the answer
    if not they don't reply.
    the list goes on and on why they should be shut down.
    As for o2 they should be ashamed of themselves allowing such a abominable service to run.
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
  • wongataa
    wongataa Posts: 2,673 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    sdduk wrote: »
    They should be shut down and not aloud to do business with anyone.
    they treat there customers really bad with their non existent signal most of the time.
    No proper custom service only on a forum that only answer if they know the answer
    if not they don't reply.
    the list goes on and on why they should be shut down.
    As for o2 they should be ashamed of themselves allowing such a abiball service to run.
    I use GiffGaff and have no problems with them. The one time I did have to contact support everything was sorted out smoothly. I have no signal issues. Why should they have to shut down for providing me with a good service?
  • SeduLOUs
    SeduLOUs Posts: 2,171 Forumite
    I have been with Giff Gaff for about 6 months now. Far cheaper for me than any comparable non-contract tariff, perfect signal pretty much everywhere I go, and never had a need to use the customer services. Happy camper here!
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    wongataa wrote: »
    I use GiffGaff and have no problems with them. The one time I did have to contact support everything was sorted out smoothly. I have no signal issues. Why should they have to shut down for providing me with a good service?

    Ditto, much better experience with GiffGaff than the larger providers
    Yes Your Dukeiness :D
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    I can't fault them. Very happy, great value.
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    sdduk wrote: »
    They should be shut down and not aloud to do business with anyone.
    they treat there customers really bad with their non existent signal most of the time.
    No proper custom service only on a forum that only answer if they know the answer
    if not they don't reply.
    the list goes on and on why they should be shut down.
    As for o2 they should be ashamed of themselves allowing such a abiball service to run.


    I've got no complaints after 18 months with them. If you want top drawer customer service in nice call centres, then go to another network. GiffGaff make no attempt to hide the fact all their CS is through their forums. A signal problem could be more to do with O2 then GiffGaff. Is the O2 signal strong in your area?
  • d123
    d123 Posts: 8,708 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    sdduk wrote: »
    They should be shut down and not aloud to do business with anyone.
    they treat there customers really bad with their non existent signal most of the time.
    No proper custom service only on a forum that only answer if they know the answer
    if not they don't reply.
    the list goes on and on why they should be shut down.
    As for o2 they should be ashamed of themselves allowing such a abiball service to run.

    Looks like you are in the minority, Giffgaff aren't that bad, there are far worse providers out there (haven't you noticed all the Vodafone threads in this forum, as an example?).

    Just out of interest, what does 'abiball' mean?
    ====
  • NFH
    NFH Posts: 4,396 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I wish giffgaff would just axe goodybags and just charge a fair price per minute and per megabyte (like Three's 3-2-1). They could still do volume discounts by reducing the price as you use more in a month, but having to pay in full for allowances that you don't fully use is absurd. The precedent of other networks doing the same is no justification.
  • cookie365
    cookie365 Posts: 1,809 Forumite
    NFH wrote: »
    I wish giffgaff would just axe goodybags and just charge a fair price per minute and per megabyte (like Three's 3-2-1). They could still do volume discounts by reducing the price as you use more in a month, but having to pay in full for allowances that you don't fully use is absurd. The precedent of other networks doing the same is no justification.
    This makes no sense at all. Giffgaff don't force people to buy goodybags, you buy them if they're better value for the amount you expect to use, if not you can use plain old pay as you go.
  • NFH
    NFH Posts: 4,396 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    cookie365 wrote: »
    This makes no sense at all. Giffgaff don't force people to buy goodybags, you buy them if they're better value for the amount you expect to use, if not you can use plain old pay as you go.
    Imagine if we had to buy electricity and gas in this way – either guess how much you will consume in a month which wastes any units that you don’t use by the end of the month, or otherwise be stung with a unit price that is many times the usual price. For example, let's assume that electricity costs around 10p to 25p per kWh, depending on supplier. Instead of charging you 12p/kWh, your supplier lets you buy a monthly bundle of 500kWh for £60 or otherwise you pay an inflated price of £1/kWh for incremental usage. If you don't use up the full 500kWh, you lose the unused units and if you use more than 500kWh, then you pay £1/kWh. Neither Ofgem nor consumers would tolerate this with energy, so why do Ofcom and consumers tolerate it with mobile phone services?

    The only purpose of monthly allowances and bundles is to charge the consumer in full for usage that isn't fully consumed and to charge prohibitively high rates for any usage over the monthly allowance or bundle. This practice favours the mobile networks without giving any advantages to consumers. I'm not suggesting that consumers shouldn't be able to bulk-buy their future consumption, but it is unreasonable to impose a monthly expiry on that purchased consumption. The consumer has paid for the consumption in full and should be able to use it in full or otherwise receive a refund of any unused consumption. It would be much simpler and fairer to charge for mobile phone service in the same incremental way as energy – just simple incremental usage prices at competitive prices, similar to Three's 3-2-1 prices. Of course, mobile networks could offer volume discounts as well as period-based usage (e.g. a fixed fee for unlimited usage in a particular period), but it is an unfair commercial practice to charge consumers for usage that isn't actually used. It is worth mentioning that the mobile networks offer simple usage-based postpaid tariffs to large corporate customers. That's because large corporate customers don't tolerate the ridiculous system of having to guess in advance how much each user will consume. Why can't all consumers benefit from simple and fair incremental tariffs?
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