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MSE News: Giffgaff's Goodybags go 4G, but big data users may lose out

Former_MSE_Helen
Posts: 2,382 Forumite
From today, Giffgaff is revamping its 'Goodybag' plans and axing its 3G range for new users...
Read the full story:
Giffgaff's Goodybags go 4G, but big data users may lose out

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Giffgaff's Goodybags go 4G, but big data users may lose out

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Comments
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They should be shut down and not aloud to do business with anyone.
they treat there customers really bad with their non existent signal most of the time.
No proper custom service only on a forum that only answer if they know the answer
if not they don't reply.
the list goes on and on why they should be shut down.
As for o2 they should be ashamed of themselves allowing such a abominable service to run.Nobody is Perfect. I am Nobody, therefore I am Perfect.0 -
They should be shut down and not aloud to do business with anyone.
they treat there customers really bad with their non existent signal most of the time.
No proper custom service only on a forum that only answer if they know the answer
if not they don't reply.
the list goes on and on why they should be shut down.
As for o2 they should be ashamed of themselves allowing such a abiball service to run.0 -
I have been with Giff Gaff for about 6 months now. Far cheaper for me than any comparable non-contract tariff, perfect signal pretty much everywhere I go, and never had a need to use the customer services. Happy camper here!0
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I use GiffGaff and have no problems with them. The one time I did have to contact support everything was sorted out smoothly. I have no signal issues. Why should they have to shut down for providing me with a good service?
Ditto, much better experience with GiffGaff than the larger providersYes Your Dukeiness0 -
I can't fault them. Very happy, great value.0
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They should be shut down and not aloud to do business with anyone.
they treat there customers really bad with their non existent signal most of the time.
No proper custom service only on a forum that only answer if they know the answer
if not they don't reply.
the list goes on and on why they should be shut down.
As for o2 they should be ashamed of themselves allowing such a abiball service to run.
I've got no complaints after 18 months with them. If you want top drawer customer service in nice call centres, then go to another network. GiffGaff make no attempt to hide the fact all their CS is through their forums. A signal problem could be more to do with O2 then GiffGaff. Is the O2 signal strong in your area?0 -
They should be shut down and not aloud to do business with anyone.
they treat there customers really bad with their non existent signal most of the time.
No proper custom service only on a forum that only answer if they know the answer
if not they don't reply.
the list goes on and on why they should be shut down.
As for o2 they should be ashamed of themselves allowing such a abiball service to run.
Looks like you are in the minority, Giffgaff aren't that bad, there are far worse providers out there (haven't you noticed all the Vodafone threads in this forum, as an example?).
Just out of interest, what does 'abiball' mean?====0 -
I wish giffgaff would just axe goodybags and just charge a fair price per minute and per megabyte (like Three's 3-2-1). They could still do volume discounts by reducing the price as you use more in a month, but having to pay in full for allowances that you don't fully use is absurd. The precedent of other networks doing the same is no justification.0
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I wish giffgaff would just axe goodybags and just charge a fair price per minute and per megabyte (like Three's 3-2-1). They could still do volume discounts by reducing the price as you use more in a month, but having to pay in full for allowances that you don't fully use is absurd. The precedent of other networks doing the same is no justification.0
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This makes no sense at all. Giffgaff don't force people to buy goodybags, you buy them if they're better value for the amount you expect to use, if not you can use plain old pay as you go.
The only purpose of monthly allowances and bundles is to charge the consumer in full for usage that isn't fully consumed and to charge prohibitively high rates for any usage over the monthly allowance or bundle. This practice favours the mobile networks without giving any advantages to consumers. I'm not suggesting that consumers shouldn't be able to bulk-buy their future consumption, but it is unreasonable to impose a monthly expiry on that purchased consumption. The consumer has paid for the consumption in full and should be able to use it in full or otherwise receive a refund of any unused consumption. It would be much simpler and fairer to charge for mobile phone service in the same incremental way as energy – just simple incremental usage prices at competitive prices, similar to Three's 3-2-1 prices. Of course, mobile networks could offer volume discounts as well as period-based usage (e.g. a fixed fee for unlimited usage in a particular period), but it is an unfair commercial practice to charge consumers for usage that isn't actually used. It is worth mentioning that the mobile networks offer simple usage-based postpaid tariffs to large corporate customers. That's because large corporate customers don't tolerate the ridiculous system of having to guess in advance how much each user will consume. Why can't all consumers benefit from simple and fair incremental tariffs?0
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