Vodafone are destroying my business

Vodafone

Hi gasmonkey,

Thanks for making me aware of this.

So I can access your account, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

gasmonkey

Wrt135 [#11142650]‏

Vodafone

Hi gasmonkey,

We've got your email and we'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Comms

Vodafone UK

gasmonkey

I won't hold my breath....

diamonds

The mobiles board needs a Vodafone complaints sub board, every time I visit its full of Voda complaints, every time!

Exemplar

Why not get Voda to divert? We can do it here (and we do it often) using their ISAAC system? (I work in IT not customer svcs but I her them doing it a lot!).

gasmonkey

I asked them if they could divert from my old number, but they said they couldn't. The old number was on an old system apparently, and has been deactivated, and they can't activate it on the new system. Believe me I asked them if they could do anything to get my old number back but they kept fobbing me off, saying "our error handling department can fix it in 24 hours". I heard the same thing over and over again for a week, before I gave up and went to O2. I have got my van re-signwritten and I am waiting for my new business cards, but I still have a fight on my hands to get any kind of compensation from vodafone. I have also heard nothing more from Lee in their social media department. I guess it was too much to expect anyone at Vodfaone to take ownership. There was a manager who was supposed to phone me back to discuss my complaint, on two occasions but I heard nothing. Vodafone just do not care about their customers.

mobilejunkie

Well, since Lee only got your email on Friday and doesn't work weekends, what do you exoect?

Vodafone are pretty despicable but Lee isn't and his the only part of it who do genuinely help. How would you like to run around dealing with the daiky queue of new complainants on here and then despite gaving the courtesy to let you know he's received you email andcwill get back you be written off without a chance to do so?

ste_wilko

I know this doesn't fix your situation in the long term, but you can help yourself in the short term by getting a temporary number and contact your customers to give them your temporary contact details until it's sorted.

And if it doesn't get sorted, you can then turn your temp number into a permanent number

macman

You have already been advised that you will not be able to claim consequential losses on a residential contract for your business, the best you can hope for is maybe up to perhaps £50 as a goodwill gesture.