Problems with Tesco homephone and broadband

iniltous

No, you said that the end user was being let down by Openreach, yet Tesco said it's an 'exchange' problem, not a lineplant problem, if the OP service is LLU/MPF and not in BTW , TSO or BT Operate's 'exchange' but within the LLU providers network then how would this be OR letting the end user down ? or any other part of BT Group ?
Quite rightly the OP should be looking to dump their current provider ASAP

chanz4

don't forget faults are now talktalk, hence the reason Im leaving tesco

maisie06

Well after a week of having to constantly chase tesco for any sort of service we have finally got back online, BUT the customer service has been dreadful. I have NOT been kept informed or updated and only after being very firm and asking for a manager last night I finally got something done. Now I'm back online I am changing providers as of next week. Tesco, you have let yourselves down, you used to be great and I had no problems for the 6 years I was with you, until you were taken over by talk talk.....so bye bye from me.

chanz4

maisie06 wrote: »

Well after a week of having to constantly chase tesco for any sort of service we have finally got back online, BUT the customer service has been dreadful. I have NOT been kept informed or updated and only after being very firm and asking for a manager last night I finally got something done. Now I'm back online I am changing providers as of next week. Tesco, you have let yourselves down, you used to be great and I had no problems for the 6 years I was with you, until you were taken over by talk talk.....so bye bye from me.

just a point when you move, you will need to pay for a new phone line

Gordon_Hose

iniltous wrote: »

No, you said that the end user was being let down by Openreach, yet Tesco said it's an 'exchange' problem, not a lineplant problem, if the OP service is LLU/MPF and not in BTW , TSO or BT Operate's 'exchange' but within the LLU providers network then how would this be OR letting the end user down ? or any other part of BT Group ?
Quite rightly the OP should be looking to dump their current provider ASAP

We don't know what "exchange problem" actually means - if it's an issue with the MDF connection to the LLU kit then it's a BT TSO/OR issue.

If Tesco state they are liaising with BT to fix said "exchange problem" we can take an educated guess/make an assumption that there is an issue with the BT equipment rather than the LLU kit.

iniltous

You are making evidence free assumptions , it's as likely that the end user is on Tesco LLU and the problem is on the CP's side of the circuit as any other cause of the problem, yet you automatically blame Tescos supplier without any evidence apart from a customer service rep from Tesco saying 'it's BT fault' , they never lie do they ?, perhaps the call centre staff are poorly trained and couldn't diagnose the location of a problem, or are told to blame OR or BT regardless of where the problem is.
The location of the problem doesn't really matter, in the end user is being messed around by Tesco, and even if it's a supplier to Tesco that has a fault to rectify , the fact is Tesco are failing to supply what they are contracted to supply, it's time for the OP to dump them and move on.
The easiest thing in the world is for the service provider to blame someone else, I don't , and you don't know , who has the faulty kit, but I do know the service provider will tell the end user and old Bulls**t to get them off the line when they call and complain
TBH the fact that you work for a company that has a parasitic relationship with another company and immediately blame that other company without any evidence suggests that the call centre rep the end user spoke to has the same blinkered view as you and got a thought free, knee jerk response of 'oh it's not us, it's someone else'

robin58

maisie06 wrote: »

Well after a week of having to constantly chase tesco for any sort of service we have finally got back online, BUT the customer service has been dreadful. I have NOT been kept informed or updated and only after being very firm and asking for a manager last night I finally got something done. Now I'm back online I am changing providers as of next week. Tesco, you have let yourselves down, you used to be great and I had no problems for the 6 years I was with you, until you were taken over by talk talk.....so bye bye from me.

So basically it's not Tesco's but TalkTalk.

I could have told you they were rubbish. That's why I left them years ago.

Only thing now is to pick a better supplier than them. Good luck.

chanz4

since those idiots took over my internet is so slow, and sometimes quicker on my mobile. used to get a better speed when Tesco were fully in charge

Gordon_Hose

iniltous wrote: »

You are making evidence free assumptions , it's as likely that the end user is on Tesco LLU and the problem is on the CP's side of the circuit as any other cause of the problem, yet you automatically blame Tescos supplier without any evidence apart from a customer service rep from Tesco saying 'it's BT fault' , they never lie do they ?, perhaps the call centre staff are poorly trained and couldn't diagnose the location of a problem, or are told to blame OR or BT regardless of where the problem is.
The location of the problem doesn't really matter, in the end user is being messed around by Tesco, and even if it's a supplier to Tesco that has a fault to rectify , the fact is Tesco are failing to supply what they are contracted to supply, it's time for the OP to dump them and move on.
The easiest thing in the world is for the service provider to blame someone else, I don't , and you don't know , who has the faulty kit, but I do know the service provider will tell the end user and old Bulls**t to get them off the line when they call and complain
TBH the fact that you work for a company that has a parasitic relationship with another company and immediately blame that other company without any evidence suggests that the call centre rep the end user spoke to has the same blinkered view as you and got a thought free, knee jerk response of 'oh it's not us, it's someone else'

And evidence free assumptions are what you're making also, you fool!

Sorry, can't cope with all the irony in your post... I'm out! :rotfl:

Somerset

robin58 wrote: »

So basically it's not Tesco's but TalkTalk.

I could have told you they were rubbish. That's why I left them years ago.

Only thing now is to pick a better supplier than them. Good luck.

Slightly off topic, what is it with talk talk ? I've just switched from the post office to BT ( I know !!!! ) precisely because, since the PO moved to TT, speeds have been atrocious. I'm talking 0.3 upload. CS must know but just fob you off ( speed tests, your pc, your internals etc etc ). I googled PO/speed/complaints and 'my' problem seems common since the TT switch. The issue seems 'capacity' . Why would any ISP switch to TT which may be cheaper for them, but they'll lose customers in droves.


Btw, BT are currently providing 3.65 download which may be slow to others - but seriously I was getting between 0.1 to 1.0 with the PO.


Can anyone explain is this issue capacity with TT ? Everything (with me) is the same. But one ISP can do 3.0+ while another ISP does 0.3 on the same line/exchange ???