First Plusnet customer wins!

jem16

cajef wrote: »

Hmm methinks a slight exaggeration,

May well be but the fact that long standing customers are even considering it does tell a story in itself.

PlusNet is not as good as it once was for customer support.

cajef

jem16 wrote: »

PlusNet is not as good as it once was for customer support.

Possibly and in fairness I have not had cause to use it since going onto FTTP, most of the reasons some are threatening to leave does not appear to be dissatisfaction with the service but due to the recent line rental increases they have announced which no doubt other providers will soon follow, their LR increases do not affect me as I only have my broadband with them.

jem16

cajef wrote: »

most of the reasons some are threatening to leave does not appear to be dissatisfaction with the service but due to the recent line rental increases they have announced

There will no doubt be some who are leaving due to the price increases which I would agree are pretty much being matched elsewhere.

However the Feedback board and discussions I have had with one of the Bright Spark members show dissatisfaction with customer service and how it has gone downhill.

It seems that the useful ticket system is all but a thing of the past, call waiting times can be anything up to 50 minutes (and not unusual), 24/7 support drastically cut back and quite often issues with new orders being put through.

Have you read any of those threads recently?

mgfvvc

JJ_Egan wrote: »

Be interesting to know who these better than PN providers are .

I'm trying Zen, of whom I have heard nothing but good reports. As I haven't switched yet (from BT), I have no first hand experience to report.

They aren't much cheaper than BT, but cheapest isn't always best.

JJ_Egan

Generally Zen come out amongst the top ranked by the same account PN came out fairly high up .

Judged by the last few months PN are not as efficient as they once where .

spannerzone

If these ISP's all didn't fight for having the most customers and giving away short term mega cheap deals (on the face of it) or free vouchers - they need to instead concentrate of providing rock solid service and support.

My Plusnet experience has been very good for the last 6 years of using them but I'm more than able to resolve technical problems and determine where a fault lies and so rarely need to contact them for assistance.

Many customers are not technically minded and we are talking about fairly complex equipment that can have difficult faults to resolve.