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Experian report shows false linked address

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  • tomxlisa
    tomxlisa Posts: 536 Forumite
    Ninth Anniversary 100 Posts Name Dropper Combo Breaker
    I have an address on my report which I have never lived at, I have been in touch with equifax and I think it's also on my experian report, equifax say they can't remove it at the moment because of system limitations, not sure if I have asked experian or not.
  • Experian_company_representative
    Experian_company_representative Posts: 2,134 Organisation Representative
    Part of the Furniture Combo Breaker
    Thank you Neil, Will Capquest have to produce proof of debt if they want the record to remain ?

    If I get M&S to review my application in light of the dispute notice, will this count as another credit file search ?

    Hi Ac427, Capquest will need to confirm that the information is correct, if we don't hear from them within 15 days we chase them for a response and after 28 days we will supress the information from your report until a reply is received.

    As the information belongs to the company, and they have already agreed to supply accurate information they won't need to supply proof to ourselves.

    If you are not happy with their response then the matter can be taken to the Office of the Information Commissioner who would be able to make a ruling as to whether it should be recorded or not.

    Should M&S decide to reconsider the application then it is likely that they would want to do another search, although this would depend on their policy.

    Kind regards
    Neil
    Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen
  • ac427
    ac427 Posts: 126 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Hi Neil, Has there been any news ?

    Did the erroneous information get suppressed ?
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