Pet Supermarket (Medicanimal) Gone Out of Business

baz_pat

Me taking to "Jai" on MedicAnimal chat Thursday 30th...

Me
I made an order around 2pm and as yet I haven't received an email of this purchase, is there a problem your end? the order number is ******* normally I get notification straight away
Jai 2:17 PM
I will check
Jai 2:18 PM
The order has gone through fine
Me 2:26 PM
can you send me an email to say this
Jai 2:26 PM
Unfortunately I can't send the confirmation e-mail as its automaticaly generated.

Alarm bells were ringing but not loud enough!
The money was took out of my account first thing on Friday. I doubt I will be able to get my money back as I paid by debt card

NeverInDebt

Your covered paying by debt card usually do a chargeback via your bank

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

I doubt I will be able to get my money back as I paid by debt card

baz_pat

Thanks for that will go to the bank tomorrow

anniebea

There is a info on charge back and a template letter here

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

baz_pat

Might be a problem with this line on the template..... I enclose the following documentation which provides details of the transaction: NO invoices, receipts, details of estimated delivery dates, all I have is a copy of MedicAnimal chat line, doubt that will be good enough however I have proof on my bank statement showing they took the money out:)

tuttiett5

Update


At 12:19 today I received an email from MedicAnimal stating that a refund for my order will be raised - please allow 2 - 3 days for this to reach your account.
If any problems contact Hyper link
[EMAIL="info@medicanimal.com"]info@medicanimal.com[/EMAIL]
or contact 0203 675 0780
NOT TRIED THESE LINKS
But could this be a good sign?

baz_pat

No joy on either link or phone number, I wonder why I haven't received an email from them!

tuttiett5

baz pat
" No joy on either link or phone number, I wonder why I haven't received an email from them! "


All I can say or help with, is, that a couple of days ago I sent them a straight talking email - asking are you in Administration, what's happening to my order # etc stc


apart from that, I have no other suggestion of why they sent the email

marzi_uk

Had no joy contacting them via phone email or through website. Paid by debit card £37 so been on to bak today who were very helpful and sending me out a claim form fingers crossed I get money back.

My order was for pressed bones, beef ribs and filled hoofs anyone recommend another company to try?

Marzi

nannykaz

EMAIL RECIEVED 17.11PM 1 minutes after i sent email to them

Dear Karen

Thank you for contacting Pet Supermarket.

Your case number is ******. We are currently receiving a very high number of emails, which is delaying our response time. We will endeavour to get back to you within 48 hours.

Kind Regards,

The Pet Supermarket Team