Main dealer and a spanner....

ChumLee

Sobryma wrote: »

I needed to replace a tyre today 3 weeks after a main dealer service at a Honda garage (due I believe to pothole damage which is another issue), As I only noticed the damage in the next town, I went to a KwikFit centre - who were really good and always are (although expensive).

Thankfully the tyre that was damaged potentially saved my life as it had another unseen issue.

When they removed the wheel the main dealer who had changed discs had helpfully left a spanner attached from premusably fitting the discs. Given that I didn't lose break fluid nor did the spanner come off on the daily motorway commute - so I am alive (and potentially the other poor souls I may have taken with me) - how should I approach this with the dealer?

poppasmurf_bewdley wrote: »

How on earth can a spanner left on a nut threaten your life? If the worst came to the worst and it resulted in damage to the brake on the wheel, it would only affect one wheel and all the other wheels would remain under braking control.

I suspect you think you're going to get thousands in compo. You are not.

They'll get comp for their actual loss. Which is zero.

salubrious

poppasmurf_bewdley wrote: »

How on earth can a spanner left on a nut threaten your life?

Because the cowboys at the fast fit place have scared the op half to death with such talk.

enfield_freddy

a mechanic (and I use that word loosely) at quik fit one found an engine in the boot of a 1971 vw beetle , he immediately removed the spare , as it was slowing the car down , and sold it on ebay!

forgotmyname

Kwik Fit and selling you something because your in danger if you do not get it done right now this second. Did they say you cannot leave with the item in that condition or you may die on your journey home and they can not be held responsible?

Sadly you are their target customer.

A spanner still attached to the bleed nipple 3 weeks later does not sound like a danger to me. The spanner would not have undone the nut on its own so no danger.

Keep it or take it back and see if they will swap it for a free air freshener.

Sobryma

custardy wrote: »

What size spanner is it? Was it on the bleed nipple?

11mm and yes

Strider590

facade wrote: »

Keep the spanner.

You can complain, and get the careless technician sacked, leaving his children with no-one to support them except the state if you like.

He hardly did it deliberately, spanners cost money, and it is his spanner.

Indeed, he was undoubtedly under pressure to complete the job in an unrealistic time, this is his managers fault not his, but the technician will be the one that gets sacked over it and effectively nothing will have been achieved.

Management at dealerships come up from sales positions or because they have a degree in media studies, they've never even lifted a spanner and yet they're the ones that set out the job times.

In the same way that your postmans route is set by desk jockeys at Royal Mail and actually takes him/her 3 hours of unpaid overtime to complete.


Personally I would go back and specifically ask for the guy that did the job (the service manager won't like this), then i'd hand him back the spanner and say "be more careful next time pal". Away from the ears of his boss.

Sobryma

harveybobbles wrote: »

Or..... someone was trying to sabotage your car while it was parked up at night?

Yes that is another possibility

ChumLee

Strider590 wrote: »

Indeed, he was undoubtedly under pressure to complete the job in an unrealistic time, this is his managers fault not his, but the technician will be the one that gets sacked over it and effectively nothing will have been achieved.

Management at dealerships come up from sales positions or because they have a degree in media studies, they've never even lifted a spanner and yet they're the ones that set out the job times.

In the same way that your postmans route is set by desk jockeys at Royal Mail and actually takes him/her 3 hours of unpaid overtime to complete.


Personally I would go back and specifically ask for the guy that did the job (the service manager won't like this), then i'd hand him back the spanner and say "be more careful next time pal". Away from the ears of his boss.

With two posties on one round and using a van they've never had life so easy.

custardy

ChumLee wrote: »

With two posties on one round and using a van they've never had life so easy.

Whilst I'll say there are no duties in the UK that are (anywhere near)3 hours too big.
Where do you get the 2 in a van is easier?
The old job n finish duties were miles easier.

Sobryma

Strider590 wrote: »

Indeed, he was undoubtedly under pressure to complete the job in an unrealistic time, this is his managers fault not his, but the technician will be the one that gets sacked over it and effectively nothing will have been achieved.

Management at dealerships come up from sales positions or because they have a degree in media studies, they've never even lifted a spanner and yet they're the ones that set out the job times.

In the same way that your postmans route is set by desk jockeys at Royal Mail and actually takes him/her 3 hours of unpaid overtime to complete.


Personally I would go back and specifically ask for the guy that did the job (the service manager won't like this), then i'd hand him back the spanner and say "be more careful next time pal". Away from the ears of his boss.

Fair comment and a reasonable approach - not interested in the spanish inquisition.