Electric meter not working, Npower do nothing

Saxo84

I inherited this house back in December, and when informing SWALEC of my grandfathers death and told them I don't want the boiler insurance he had they decided to charge me £65 to "cancel" it so I switched to Npower. Upon switching (around February time) I noticed the electric reading was the same as as when my grandfather last sent it in back in November, SWALEC accepted the switch with me only paying the daily charges and that was it.

So I am now with Npower, I tell them the meter isn't working and they say no problem they will send someone out and they do, a meter reader. a month goes by so I contact them again and they have no record of me contacting them and send someone out to have a look, another meter reader. This time I wait until June to contact them and yet again all I get is someone to read my meter. It seems they have no intention of fixing my meter.

Now what I am worried about is how are they going to charge me for this? So far on my bills I have only paid the standard charges. Am I responsible for any more than this or is it Npowers fault for not listening to me telling them it's broke and just taking a meter reading every time I contact them?

naedanger

Saxo84 wrote: »

I inherited this house back in December, and when informing SWALEC of my grandfathers death and told them I don't want the boiler insurance he had they decided to charge me £65 to "cancel" it so I switched to Npower. Upon switching (around February time) I noticed the electric reading was the same as as when my grandfather last sent it in back in November, SWALEC accepted the switch with me only paying the daily charges and that was it.

So I am now with Npower, I tell them the meter isn't working and they say no problem they will send someone out and they do, a meter reader. a month goes by so I contact them again and they have no record of me contacting them and send someone out to have a look, another meter reader. This time I wait until June to contact them and yet again all I get is someone to read my meter. It seems they have no intention of fixing my meter.

Now what I am worried about is how are they going to charge me for this? So far on my bills I have only paid the standard charges. Am I responsible for any more than this or is it Npowers fault for not listening to me telling them it's broke and just taking a meter reading every time I contact them?

You will be liable for the energy used as well as the standing charges. Obviously the energy used will need to be estimated, and if you have evidence you informed npower repeatedly about the problem I would expect them to err in your favour when estimating the usage.

Personally I would send npower a formal complaint by email (so I had evidence of it) if they repeatedly failed to fix my meter.

[Deleted User]

Thanks for your honesty in reporting this to Npower. Occupiers are obliged to report all faulty meters.Its buried deep in the terms and conditions of supply. As Naedanger says, the usual method is to estimate usage and they err on the low side. If your meter is a Sangamo Weston analogue meter and you see a blank digit on the last number of the index, then a heavy thump on the side of the meter will restart it.

footyguy

Saxo84 wrote: »

I inherited this house back in December, and when informing SWALEC of my grandfathers death and told them I don't want the boiler insurance he had they decided to charge me £65 to "cancel" it so I switched to Npower. Upon switching (around February time) I noticed the electric reading was the same as as when my grandfather last sent it in back in November, SWALEC accepted the switch with me only paying the daily charges and that was it.

So I am now with Npower, I tell them the meter isn't working and they say no problem they will send someone out and they do, a meter reader. a month goes by so I contact them again and they have no record of me contacting them and send someone out to have a look, another meter reader. This time I wait until June to contact them and yet again all I get is someone to read my meter. It seems they have no intention of fixing my meter.

Now what I am worried about is how are they going to charge me for this? So far on my bills I have only paid the standard charges. Am I responsible for any more than this or is it Npowers fault for not listening to me telling them it's broke and just taking a meter reading every time I contact them?

Any contract your grandfather entered into is only applicable to him. Any money owed under such contract would need to be paid by his estate - the executors/administrators should have sorted all that out before giving you the keys to the house.

In regards to your complaint against nPower, follow the supplier's complaint procedure, putting your complaint in writing and demanding any response is given in the same medium.

chanz4

remind them of Linsence condition 12, also 7/11 of the electricity act inregards to providing a suitable meter for the recording of usage

nPower

Saxo84 wrote: »

I inherited this house back in December, and when informing SWALEC of my grandfathers death and told them I don't want the boiler insurance he had they decided to charge me £65 to "cancel" it so I switched to Npower. Upon switching (around February time) I noticed the electric reading was the same as as when my grandfather last sent it in back in November, SWALEC accepted the switch with me only paying the daily charges and that was it.

So I am now with Npower, I tell them the meter isn't working and they say no problem they will send someone out and they do, a meter reader. a month goes by so I contact them again and they have no record of me contacting them and send someone out to have a look, another meter reader. This time I wait until June to contact them and yet again all I get is someone to read my meter. It seems they have no intention of fixing my meter.

Now what I am worried about is how are they going to charge me for this? So far on my bills I have only paid the standard charges. Am I responsible for any more than this or is it Npowers fault for not listening to me telling them it's broke and just taking a meter reading every time I contact them?

Hi Saxo84

Thanks for your post.

I'm sad to hear that you've reported the meter but we've not exchanged this yet. The other posters are correct - once your new meter is in we'll ask for several readings and use these to estimate your usage.

If you can get in touch using the details on our profile page, I'm happy to arrange a meter exchange for you, and to update the account once we've received the necessary information from the Meter Operator. Please mark any emails for my attention or put MSE in the subject header.

Kind regards

Jess

stator

Once they install the new meter go on holiday for a few weeks and otherwise keep your usage as low as possible.

dianadoors

Avoid NPower at all costs,they use deception to sell you products,increase your promised monthly amounts and then constantly fail to resolve endless problems that they create

Saxo84

I wanted to bring this post back up since I have had some development, but not what I was expecting. Today a guy came out to fix my meter or so I assumed, he said he had been before and had to call to make sure he could fix/replace it but apparently the request was denied and he was told to just take a reading and leave. I have no idea why Npower would do this, can anyone advise me what to do now?

naedanger

Saxo84 wrote: »

I wanted to bring this post back up since I have had some development, but not what I was expecting. Today a guy came out to fix my meter or so I assumed, he said he had been before and had to call to make sure he could fix/replace it but apparently the request was denied and he was told to just take a reading and leave. I have no idea why Npower would do this, can anyone advise me what to do now?

Have you complaining in writing to npower? If not do so:

https://www.npower.com/home/help-and-support/contact-us/complaints/complaints-handling-policy/ In your complaint insist that they reply in writing so you have evidence of what they say.

If the matter is unresolved to your satisfaction (for whatever reason) after 8 weeks then complain to the Energy Ombudsman.

Saxo84

naedanger wrote: »

Have you complaining in writing to npower? If not do so:

https://www.npower.com/home/help-and-support/contact-us/complaints/complaints-handling-policy/ In your complaint insist that they reply in writing so you have evidence of what they say.

If the matter is unresolved to your satisfaction (for whatever reason) after 8 weeks then complain to the Energy Ombudsman.

Thanks, I'll email them now. I wasn't sure if it was their responsibility or not since I only joined with them in February.