Can a mobile phone company be held partially responsible for huge bill?

victor2

SnowTiger wrote: »

I think EE cuts data off once you've hit your package limit, giving you the opportunity to buy more.

They do, but T-mobile can't for some reason, despite being under EE. OH wanted a cut-off on her data allowance with T-mobile and they said they couldn't do it on her current contract, but could if they gave her a new contract with EE. Sales pitch maybe, but that was the only option given.

mobilejunkie

jaxs wrote: »

The comment was said tongue in cheek & with respect, I don't need to have the principle of business explained to me.

As to how long they should give her to pay, I have no idea but they could be a little more understanding to an unfortunate situation. Don't know about you, but I have a good job & I don't have a spare £700 a month.

It would be impossible for anyone to run up any extra amount on my bills because I ensure they can't - and I currently have 9 mobile phone contracts.

barbarawright

Just out of interest, what do you have to do to run up that sort of bill?

mobilejunkie

Give it to a child with no sim or phone lock and leave them to it. Or lose it with the same lack of locks. Then again (as many seem to do) go abroad without checking costs/allowances or paying extra for roaming and let the phone do its own thing. Apparently you can also achieve something tremendous in this country if you allow your phone free reign, don't bother to check your useage (which, like phone and sim locks is VERY basic and easy to do). Not checking your phone bills for at least several months (and, where you're really keen, for a couple of years) can produce spectactar results too (where the people in question often end up here blaming the networks - which to be fair the OP hasn't done - when they either eventually notice that they've paid hundreds or thousands of pounds without realising or receive nasty letters from those debt collectors...).

All are regular postees on here.

lozzy81

Running up such a large bill could have been caused by something called "teethering" which uses double the data you would normally use, my daughter linked the wifi from her phone to her ipod to use wifi on the ipod which resulted in a £131.50 bill instead of the usual £21 this was only done during one week before i discovered it and stopped it so i would imagine a whole month could easily be hundreds depending on usage.... but i made it very clear it cant happen again!

mobilejunkie

Hope she got her teeth fixed at the same time.

barbarawright

lozzy81 wrote: »

Running up such a large bill could have been caused by something called "teethering" which uses double the data you would normally use, my daughter linked the wifi from her phone to her ipod to use wifi on the ipod which resulted in a £131.50 bill instead of the usual £21 this was only done during one week before i discovered it and stopped it so i would imagine a whole month could easily be hundreds depending on usage.... but i made it very clear it cant happen again!

Ah right. I can see how people would assume everything on wifi was free. But it still sounds pretty extraordinary

jaxs

barbarawright wrote: »

Just out of interest, what do you have to do to run up that sort of bill?

In this case, I think it was downloading films & other stuff (not on wifi) - don't know for sure, but once you go over the data allowance, prices rocket.

I still maintain the provider hasn't helped (& before anyone starts lecturing, yes I know they're out to make a profit bla bla bla) as my friend had asked them on more than one occasion to put a limit on the account & they refused, yet I know this is possible as friends who are on other networks have this in place

robbies_gal

they ca also watching iplayer videos stream music all would run up these sort of costs

Silk

jaxs wrote: »

In this case, I think it was downloading films & other stuff (not on wifi) - don't know for sure, but once you go over the data allowance, prices rocket.

I still maintain the provider hasn't helped (& before anyone starts lecturing, yes I know they're out to make a profit bla bla bla) as my friend had asked them on more than one occasion to put a limit on the account & they refused, yet I know this is possible as friends who are on other networks have this in place

Which network is it ?