Broken goods injury, how to complain and what to expect?

meer53

I fell off a pair of wedges once, there was loose gravel, i damaged the tendons in my knee, i needed an operation and was off work for 5 weeks. I never thought to claim against the owners of the gravel.

Heels fall off shoes regularly, the metal bit is the spike in the heel, it was an accident, nothing to claim for really.

InsideInsurance

amzzzx wrote: »

I've lost the days at work I had to take off sick and a product that was almost brand new. My question really is do I have a right to at least get a refund on the product and potentially some good will.

Do you not get paid for sick leave?

Given their age legally its for you to prove they were inherently faulty however in practice most retailers are ok for the first year subject to the overall condition

daytona0

pinkshoes wrote: »

As above, you are entitled to a full refund for the shoes.

When you said they broke, in what way did they break?

Did you follow the rules of walking down staircases in heels?

I am assuming there was no alcohol involved?

Errm, you'll have to explain your post!

1. If they are "entitled to a refund" then it will be due to a SOGA issue (faulty item). One must recognise that injuries have been caused due to the item being faulty and as such one must thus entertain the idea that OP may be due some form of compensation.

2. You went on to ask if they followed the rules of walking down staircases, and asked if alcohol was involved. Depending on the answers, the fault for the damaged item would be down to OP's negligence which means that they are NOT ENTITLED TO A REFUND and thus not entitled to compensation.


You MAY be entitled to compensation, OP, but you'll firstly need to put it into a tangible amount. Then you'll need to contact the company and advise them of the costs you are claiming. You may need evidence of it being inherently faulty, and they may factor in what you were doing at the time (drinking etc?). You'll then likely need to go to court armed with proof of it being inherently faulty. EVEN THEN you might not get anything, but you might. I would recommend NOT trying to claim for compensation , but the option is there on this occasion. You'd need a lot of conviction to follow through with it, and I just don't think it is worth it. If you can get a replacement or refund then that's probably a good outcome.

arcon5

Actually op may not be entitled to a FULL refund.

amzzzx

To be honest I'm not looking for compensation, realistically I just want a refund and if offered maybe a gift voucher or something.

As my injuries were luckily so minor I wouldn't expect anything more I just didn't know if I had a right to even complain or how to after id had the item for so long and I couldn't find anywhere on the net that stated your rights (unless you had broken bones etc)

Thank you all for your help and advice, I'm going to email the company and see where it goes from there!

Dr._Shoe

Actually it sounds like the top piece was worn. The "ball thing" you speak of is the head of the pin that secures the "cap at the end of the heel for grip and support". The whole assemblage is called the "top piece" (because shoes are made upside down).

This just sounds like normal wear and tear.

What I always do is to replace all my top pieces with steel ones. Most high street shoe repairers will do this for you but I do all my own, just because I can.

peachyprice

Dr._Shoe wrote: »

Actually it sounds like the top piece was worn. The "ball thing" you speak of is the head of the pin that secures the "cap at the end of the heel for grip and support". The whole assemblage is called the "top piece" (because shoes are made upside down).

This just sounds like normal wear and tear.

What I always do is to replace all my top pieces with steel ones. Most high street shoe repairers will do this for you but I do all my own, just because I can.

This exactly.

The end of the heel would be considered a 'consumable' and would need replacing periodically. Many shoes of this type come with a spare set of ends in the box for this very purpose.

bris

High heels cause thousands of injuries every year, or rather people walking in them and twisting their heel slightly, if you get anywhere I would be extremely surprised.

Zandoni

Talk to the store you bought them from first and see what they say, it's always good to let them know in case quality can be improved.


I'd definitely try to get some compensation if the shoes are as new as you stated, nothing ventured nothing gained.

Sweets

The OP states that she had only worn the shoes twice, even from a cheap store, I think most people would expect shoes to last more than 2 outings, especially where no alcohol is involved.

OP, you have a good case for a refund at the very least. I would hope that a good retailer would add something for goodwill as you were hurt and had to take time off work, but not all will. The sale of goods act says that goods should last a reasonable amount of time. Depending on the cost, I think most people expect to get at least a year out of shoes, more if they are expensive.