Used car is a lemon but will not take back. Help please

dannyrst

I'd point out to the dealership that it's an offence for a garage to sell a car with a false mileage reading, regardless of who altered the reading. They are supposed to do relevant checks to ensure the mileage shown is correct.

If they refund you for the car, you won't feel a need to report this any further.

Horizon81

Threads like these make you wonder why any independent dealers bother selling on old Renaults. Surely they can do without all the comebacks?

Nessun_Dorma

IanMSpencer wrote: »

The main thing is that you need to go through a formal process. Return to the dealer and give them a letter stating in writing that the vehicle is not fit for purpose due to the many faults (detail them) and they have 7 days to repair it to a satisfactory state or you want your money back. You must give them the opportunity to repair (they may decide not to do that).

If they do not repair satisfactorily they must give you your money back but you might need to take legal action. The letter is important as it puts in writing that you have been reasonable.

If they do not play ball, don't mess about but immediately go and issue a small claims against them, there is a web site Money Claim Online which guides you through the process.

You will win if things are as you say, but you must document the problems, provide evidence to allow the judge to understand the problems. These claims are often decided on paper. However, the dealer, when he realises he has an actual legal claim may then decide it is not worth the hassle and give in.

Not with just twenty-four hours after purchase.

Nessun_Dorma

burlington6 wrote: »

What I'm tring to say is, they read the code, say it a certain part, fit the part, clear the code and the fault is still there.......and then they charge you for the part they fitted.

Garages nowadays basically replace parts until they get the right one.

If you are going to garages who still practice that way, I'd recommend you change your garage.

Nessun_Dorma

terric wrote: »

Interestingly I'm in (kind of) the same position with a Renault Grand Scenic. While the car is fine mechanically, I keep getting "check anti-pollution filter" and "check injection system" warnings up. Right now it's on its fourth trip to the garage to be fixed - they've admitted the fault to be carbon wear on the Turbo and are pursuing it through RAC warranty (who interestingly explicitly say they don't cover turbos) anway I have a thread up.

Basically, from what I've read so far you're covered under the Sales Of Goods Act for up to 6 months (longer if the fault is deemed pre-existing later) however, there are a few things that are relevant to your situation:

1. You HAVE to give them reasonable attempt to repair it at their expense but at a garage of their choice.
2. You should not suffer any costs associated - so they need to provide alternative transport if you haven't got one already

How was the car advertised? I know Renault errors knock things like cruise control off, and if it was advertised with that feature then it currently doesn't have it i.e. not sold as advertised. Small technicalities but they still stand.

Take it to them, let them repair it and let them provide you with alternative transport in the meantime. Mention that when you receive the car, you'll get it inspected by a third party (at your cost) to show them you're not taking any risks. See how they handle that.

Unfortunately this is a bit of a slog but stick with it, you're well within your rights at this stage.

Only if the purchaser has accepted the goods. As this happened within twenty-four hours of collecting the goods, the purchaser has the right to demand a refund.

Nessun_Dorma

dannyrst wrote: »

I'd point out to the dealership that it's an offence for a garage to sell a car with a false mileage reading, regardless of who altered the reading. They are supposed to do relevant checks to ensure the mileage shown is correct.

If they refund you for the car, you won't feel a need to report this any further.

Again, untrue. It is illegal to knowingly sell a car with incorrect mileage and fail to inform the purchaser.

dannyrst

Nessun_Dorma wrote: »

Again, untrue. It is illegal to knowingly sell a car with incorrect mileage and fail to inform the purchaser.

"A dealer can be prosecuted for selling a car with a false mileage, even if they didn't alter it themselves. Dealers are supposed to do what they can to check the mileage of a car before they sell it."

Nessun_Dorma

dannyrst wrote: »

"A dealer can be prosecuted for selling a car with a false mileage, even if they didn't alter it themselves. Dealers are supposed to do what they can to check the mileage of a car before they sell it."

That doesn't contradict anything I have said.

IamNotAllowedToUseMyName

Nessun_Dorma wrote: »

Only if the purchaser has accepted the goods. As this happened within twenty-four hours of collecting the goods, the purchaser has the right to demand a refund.

Trouble is that I have read this that he has not rejected within 24 hours. He brought it to the garage's attention that there was a problem.

Anyway, the main point is to get it all in writing, as any decent garage would be getting the car back pronto and sorting it out. The fact that the garage seems to be in denial suggests that they are not the sort to act according to SOGA voluntarily.

Nessun_Dorma

IanMSpencer wrote: »

Trouble is that I have read this that he has not rejected within 24 hours. He brought it to the garage's attention that there was a problem.

Anyway, the main point is to get it all in writing, as any decent garage would be getting the car back pronto and sorting it out. The fact that the garage seems to be in denial suggests that they are not the sort to act according to SOGA voluntarily.

Although he may not have specified that he was rejecting the goods on the 12/07/2015 when he emailed them about the faults, he has done since. In fact, he did so, on 15/07/2015, only four days after purchasing the car.