Problems with Homebase and Faulty Goods

MUMZ2BEE

tomtontom wrote: »

You do realise Homebase and Argos are part of the same group? You might notice all their electrical goods are the same ...

I do know, but the items were purchased from Homebase, not Argos.

foxtrotoscar_2

MUMZ2BEE wrote: »

I do know, but the items were purchased from Homebase, not Argos.

The last three items I ordered from Homebase were delivered by Argos lorries, by your logic should I have refused delivery as I didn't order them from Argos?

tomtontom

MUMZ2BEE wrote: »

I do know, but the items were purchased from Homebase, not Argos.

When people offer advice and information (as many have in this thread), the idea is that you use that information to become more informed about your "problem", not that your acknowledge but then completely ignore.

Hint: Argos and Homebase, their goods come from the same place

System

The sales of goods act says you're entitled to have the livery on the delivery truck changed to match the place of original purchase. For six years. Further, you're entitled to the first born child of the chief executive and those of all significant shareholders. The children also come with six year guarantees. After year six, you can get your full money back, even if there hasn't been a problem.

Homebase sounds like a place I should buy an oven from next time.

anmarj

And remember when they send the Argos (sorry homebase) van to collect the oven, they need the hob and extractor too, cause you did buy it as a package after all.

DCFC79

MUMZ2BEE wrote: »

I do know, but the items were purchased from Homebase, not Argos.

Homebase were out of stock of the oven and it turns out there was an oven in the Argos network so HB spoke to A to ask if said could be delivered to you.

It's not like HB knew the 2 ovens were going to be faulty from the offset, its just bad luck.

I hope you get the answer you want from your letter to the MD.

burlington6

The OP sounds like a complete nightmare. I pitty the poor sod who has to deal with her

gunsandbanjos

burlington6 wrote: »

The OP sounds like a complete nightmare. I pitty the poor sod who has to deal with her

Totally agree, this is why I no longer do a job that requires contact with the general public!!

Semple

You've got no chance of a full refund.

For a start if it's just the glass door that's broke, then they will more than likely replace the door. By your description the functioning of the oven isn't at fault here.

Secondly, as you've stated, the oven was part of a package, that's like trying to return a car but keeping the seats and the wheels.

You've also had 14 months of potential use from both ovens.

[Deleted User]

MUMZ2BEE wrote: »

I do know, but the items were purchased from Homebase, not Argos.

You aint going to get a full refund so take new oven.. I have and belive it or not 4 faulty washing replace in 16 months... the 5th been good and 6 years later still going no probs.. might of jinx it now!! stop your moaning an accept the new oven.. if you chose another might have worst issue ..