Problems with Homebase and Faulty Goods

NICHOLAS_2

lincroft1710 wrote: »

And the it is the retailer's choice which one they offer.

Do you think she will question you like she has questioned everyone else

LilElvis

MUMZ2BEE wrote: »

Also see below, I asked Homebase for a full refund:-

"If it isn’t, you can usually get one of the following:

a repair
a replacement
your money back (a refund)
some of your money back."

You can certainly request one remedy as a preference, but it is actually the retailer's decision as to which one they will provide.

If you don't want the replacement oven, and this is their best offer, then why not accept it and sell it on eBay? Then you can use the money to buy from wherever you wish.

lincroft1710

NICHOLAS wrote: »

Do you think she will question you like she has questioned everyone else

Probably!!

MUMZ2BEE

DandelionPatrol wrote: »

I would expect a basic courtesy of a call with a proposal. In fact, if it is coming from a different retailer, I would expect that the proposal would be put in writing. If I had another retailer ringing up with the replacement out of the blue, I would be concerned that the original retailer would be washing their hands of the new one

Homebase tried to fob me off by getting Argos involved.

I refused the order from Argos because I was not aware of what Homebase had done, and that I clearly told Homebase in an email that I wanted a full refund because of the item being faulty on 2 occassions.

I am sending in a letter of complaint on Monday to the Managing Director detailing what been happening, and that under the Sale of Good Act, I am requiring a full refund which under the Act I am perfectly entitle to request.

LilElvis

NICHOLAS wrote: »

Do you think she will question you like she has questioned everyone else

No, she will likely ignore the comment as it is at odds with her misguided belief that she is entitled to request a refund because the oven is less than 6 years old.

NICHOLAS_2

LilElvis wrote: »

No, she will likely ignore the comment as it is at odds with her misguided belief that she is entitled to request a refund because the oven is less than 6 years old.

Evidently so

LilElvis

MUMZ2BEE wrote: »

Homebase tried to fob me off by getting Argos involved.

I refused the order from Argos because I was not aware of what Homebase had done, and that I clearly told Homebase in an email that I wanted a full refund because of the item being faulty on 2 occassions.

I am sending in a letter of complaint on Monday to the Managing Director detailing what been happening, and that under the Sale of Good Act, I am requiring a full refund which under the Act I am perfectly entitle to request.

As long as you understand that they will be perfectly within their rights to refuse your request and choose which remedy they are prepared to offer.

You can request, you cannot require. That is the law, not your interpretation of it.

shaun_from_Africa

MUMZ2BEE wrote: »

Homebase tried to fob me off by getting Argos involved.

I refused the order from Argos because I was not aware of what Homebase had done, and that I clearly told Homebase in an email that I wanted a full refund because of the item being faulty on 2 occassions.

Why do you think that they have tried to fob you off?
Homebase and Argos are part of the same group (Home retail group), so all that Homebase were doing was getting your replacement delivered to you from another outlet of the parent company.


From what I've read so far, Homebase have been more than accommodating in the way that they have dealt with you over this matter and have gone beyond what they are legally required to do under the SOGA.

unholyangel

MUMZ2BEE wrote: »

Homebase tried to fob me off by getting Argos involved.

I refused the order from Argos because I was not aware of what Homebase had done, and that I clearly told Homebase in an email that I wanted a full refund because of the item being faulty on 2 occassions.

I am sending in a letter of complaint on Monday to the Managing Director detailing what been happening, and that under the Sale of Good Act, I am requiring a full refund which under the Act I am perfectly entitle to request.

48CReduction of purchase price or rescission of contract

(3)For the purposes of this Part, if the buyer rescinds the contract, any reimbursement to the buyer may be reduced to take account of the use he has had of the goods since they were delivered to him.

SoGA doesnt actually say you can request a full refund. What it does say is that if the retailer is unable to repair or replace within a reasonable time/without causing significant inconvenience (or if repair/replacement is impossible) you can request a refund.

It then goes on to say that (as the quoted paragraph above) any refund can be reduced to take account of use you had of the goods (which is what I advised in #3).


Often retailers will refund the full price especially if its within a year of purchase. But this is not a legal entitlement, its simply good customer service.

tomtontom

You do realise Homebase and Argos are part of the same group? You might notice all their electrical goods are the same ...