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Amazon a-z guarantee

13

Comments

  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    RFW wrote: »
    It's what you sign up to with Amazon.

    It's worth remembering that Amazon's T&Cs don't overrule UK law.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Brooker_Dave wrote: »
    It's worth remembering that Amazon's T&Cs don't overrule UK law.
    It's also worth remembering that they haven't done anything that overrules the law.
    .
  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    bxboards wrote: »
    Not without getting the item back first.
    No. They'll mostly refund before getting the item back and provide a return label. I've even had Amazon refund and send a new item whilst I still had the old one, so two for the price of none.
    .
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    RFW wrote: »
    It's also worth remembering that they haven't done anything that overrules the law.

    The A-Z thing is marketing for Amazon.

    Which part of UK law says you can buy something, change your mind, get a refund and keep it?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • MABLE
    MABLE Posts: 4,239 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    RFW wrote: »
    No. They'll mostly refund before getting the item back and provide a return label. I've even had Amazon refund and send a new item whilst I still had the old one, so two for the price of none.

    A while ago I bought some window blades and noticed a fault with them about 1 month after purchase. I contacted Amazon who immediately replaced replacements and asked me to return the faulty blades and provided a return label.

    However they did advise if the faulty ones were not returned in say 30 days they would charge me for the replacements.

    It may be they will refund the buyer immediately and provide them with a return lable and if not returned in say a 30 day period the the buyers card would be debited.

    All guess work of course and thanks to everyone for their invaluable input.
  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Brooker_Dave wrote: »
    The A-Z thing is marketing for Amazon.

    Which part of UK law says you can buy something, change your mind, get a refund and keep it?
    You've not read this thread have you?
    .
  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    MABLE wrote: »
    A while ago I bought some window blades and noticed a fault with them about 1 month after purchase. I contacted Amazon who immediately replaced replacements and asked me to return the faulty blades and provided a return label.

    However they did advise if the faulty ones were not returned in say 30 days they would charge me for the replacements.

    It may be they will refund the buyer immediately and provide them with a return lable and if not returned in say a 30 day period the the buyers card would be debited.

    All guess work of course and thanks to everyone for their invaluable input.
    That's pretty much it. See what happens for now. As I said there's no knowing what will happen until the buyer gets a chance to return.
    One thing I do know is that Amazon will listen to you and usually go with a sensible outcome. I've had some problems with their customer service but they're usually on the ball and helpful.
    Also, their customers tend not to be dodgy, their system is pretty good at that.
    .
  • MABLE
    MABLE Posts: 4,239 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just to let you all know the matter has now been resolved in our favour and claim has been denied.
  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    MABLE wrote: »
    Just to let you all know the matter has now been resolved in our favour and claim has been denied.
    Well done to Amazon. Did the buyer return the camera?
    .
  • MABLE
    MABLE Posts: 4,239 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    RFW wrote: »
    Well done to Amazon. Did the buyer return the camera?

    No he didn't. Could not have been that disappointed otherwise he would have returned it.
This discussion has been closed.
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