Origin Broadband - any good

glider3560

ml66uk wrote: »

I'd have posted here if I hadn't been happy, so I suppose it's only fair to post when I am. I've been a customer for a week now, and it's gone far better than I expected. Just as fast and reliable as with BT and a lot cheaper.

If you paid for the year in advance amd your service didn't start on the 1st of the month, come back here once you've had the first bill.

Origin-Broadband

Hi there,

Great to hear you're having a good experience with our service. If you ever need any advice in the future, feel free to get in touch.

Kind regards,

Origin Broadband

Mister_G

Well, I've now been with Origin for just over a year now with no issues at all.

However, on Sunday my broadband started dropping out and the phone line became very crackly. Rang the Origin CS number at about 3.30pm and got through within 30 seconds. (Maybe I was lucky?)

The CS rep agreed that there was a line fault and would report it to Openreach.

I got a phone call this morning from the OR engineer who said that he'd found the fault in our local cabinet and had fixed it.

Everything is now all back to normal again.

Maybe some of the more expensive ISPs have better response times, but I've no complaints for the money.

Origin-Broadband

Hi there,

Great to hear you're satisfied with your service from Origin.

We're always looking at ways to improve our service in the long term, so if you have any points or queries then just send us an email to forum@origin-broadband.co.uk and we'll make sure they get passed on to the relevant departments.

Kind regards,

Origin Broadband

marcustandy

I don't have the time to list everything but Origin have been truly awful to my 80 year old Dad. They have virtually 'bullied' him on the phone, once he's actually been able to speak with someone! He can't always wait 30 - 80 mins on hold!!

The latest one is Origin telling him that a wifi router has to sit next to the laptop and that 12ft away across the room is too far for a signal to reach his laptop. What utter crap!

Origin had his money upfront, and a lot of money too, and since then he has been treated appallingly. It make me so angry and so sad that any person or any company would treat 'vulnerable' persons this way. He's had so much downtime of his 'lifeline to the outside world', and so much stress and worry about it all, that he has now placed an order with another provider. He will lose a lot of money; he shouldn't have to but it seems he feels he has to escape all of the problems that Origin have caused him.

Truly, Origin is by far the very worst company/service I have ever known.

Origin-Broadband

Hi there,

If you would like some help, please could you email us on forum@origin-broadband.co.uk with your account name, address and postcode so that we can investigate for you.

Kind regards,

Origin Broadband

aylesby

Over the last two weeks speeds in Area 20 ( South of Manchester) have fallen from 200+ to 30 for me. Their Speed forum is shows this to be national with many speeds in single digit. Virgin are too busy to accept contact to discuss this.
I am leaving for a responsive supplier. Any suggestions

Origin-Broadband

Hi there,

Thank you for your inquiry.

If you're currently looking for a supplier, we're always available to supply service. If you need any information, you can visit our website at https://www.originbroadband.com. Or,if you have any questions, you can send us an email to forum@origin-broadband.co.uk.

Kind regards,

Origin Broadband

Origin-Broadband

Hi there,

If you need any help, please could you email us on forum@origin-broadband.co.uk with your full name, address and postcode .

Kind regards,

Origin Broadband

newtonflotman

Avoid this company! I've been with Origin for over two years now. I've actually previously recommended them on here. Now though they have had an 'upgrade' to their network. Routers have needed to be reset and they are using different servers. Whereas always had 63mb no dropouts, no get loads of dropouts and very slow speeds much of day. Max speed since setting change 52mb but regularly 10mb or less. Check their Facebook page, Twitter and Trustpilot it's a major issue. They've also started billing me monthly even though I've paid two years upfront. Plus today received bill for £402 for a months internet and a new line!!!!!! Incompetent is an understatement.

I know they used to use Plusnet Business broadband to bounce off, I have read on the internet they have changed over to Talk Talk to bounce off from. This has given them so much hassle they can't cope.