Origin Broadband - any good

Origin-Broadband

Hi Newton,

If you need any help, please could you email us on forum@origin-broadband.co.uk with your full name, address and postcode .

Kind regards,

Origin Broadband

draig34

Without broadband for 3 weeks after empty promises of delivery, then they sent the wrong router, then send new router with only a street name as the address so took days of phone calls to track all this down.

They have compensated a months fee.

They promised to check the line and then call back but never called back etc etc

I will definitely be moving to another provider next year.

Origin-Broadband

Hi there,

If you have any outstanding issues, please could you email us on forum@origin-broadband.co.uk with your full name, address and postcode .

Kind regards,

Origin Broadband

Robisere

Origin:

http://www.techradar.com/news/our-exclusive-broadband-deal-ends-on-thursday-only-140-for-one-year?utm_source=Adestra&utm_medium=email&utm_campaign=19933&utm_term=9778888&utm_content=356237

Don't have any idea what they are like in terms of service or reliability, so maybe best to trawl the forum and check other reviews.

bristolleedsfan

Robisere wrote: »

Origin:

http://www.techradar.com/news/our-exclusive-broadband-deal-ends-on-thursday-only-140-for-one-year?utm_source=Adestra&utm_medium=email&utm_campaign=19933&utm_term=9778888&utm_content=356237

Don't have any idea what they are like in terms of service or reliability, so maybe best to trawl the forum and check other reviews.

After 70.00 cashback via TCB and 50.00 reward card Sky equates to 9.66 per month - 115.95 per year including one off costs.


After 110 cashback via Quidco Talk Talk Fast Broadband equates to 117.40 per year = 9.78 per month


In other news this is what search facility threw up

https://forums.moneysavingexpert.com/discussion/5278762

teddysmum

bristolleedsfan wrote: »

After 70.00 cashback via TCB and 50.00 reward card Sky equates to 9.66 per month - 115.95 per year including one off costs.


After 110 cashback via Quidco Talk Talk Fast Broadband equates to 117.40 per year = 9.78 per month


In other news this is what search facility threw up

https://forums.moneysavingexpert.com/discussion/5278762

I don't know about the particular case of Sky, but you cannot always take money from TCB and the retailer.


When I went to PlusNet I had to choose between PlusNet's cheque or the TCB pay and took the former as it was more.


Often the TCB conditions for an offer say they do not apply if a voucher is involved. I bought a laptop from Medion and this item was reduced for a week, if you used a code specifically for the model bought ,which was on Medion's website. This meant that they reduced to pay TSB who refused to pay me.

bristolleedsfan

teddysmum wrote: »

I don't know about the particular case of Sky, but you cannot always take money from TCB and the retailer.


When I went to PlusNet I had to choose between PlusNet's cheque or the TCB pay and took the former as it was more.


Often the TCB conditions for an offer say they do not apply if a voucher is involved. I bought a laptop from Medion and this item was reduced for a week, if you used a code specifically for the model bought ,which was on Medion's website. This meant that they reduced to pay TSB who refused to pay me.

I wouldnt have posted to say both incentives were available together if it wasnt the case, BT is the same cashback via cashback site plus a prepaid card via BT

https://www.topcashback.co.uk/sky-digital/

https://www.topcashback.co.uk/bt-total-broadband/

Kurosh

Hello,

When I joined Origin Broadband I agreed to pay for 12 months up front, I paid this and since then it has been a dreadful experience whereby I regret that decision. If your customer records are maintained & up-to-date you should see that it took THREE ORDER attempts to migrate from my previous ISP (BT) to yourselves as your provisioning team messed up the order the first two times.

I then moved 8 months or so later, and I'm still without service , history is repeating itself. I was told today, the 5th of December would be my confirmed activation date. Due to my extremely low satisfaction and even lower levels of exception of the standard of service you offer, I thought to ring up the day before on the 4th December to merely 'double check' on you guys. I asked - as I haven't heard to the contrary - whether the line & broadband would be activated on the 5th as confirmed by text & email received previously, after an hour of being on the phone it was yet again confirmed that this order had failed and been forgotten about, it took me to chase things up to find out what was going on.

I then got texts & emails saying my router was on the way today (I already have a router and obviously it's useless if the line & broadband aren't active. I have now been told the 14th December is the new date, is it really this time? It literally is the 5th activation date I've received when the service should have only gone live twice, in my old house and now my new one, hence a 2 out of 5 success rate (40%). I literally don't have any trust in these communications from Origin, whether they be automated or from a human being on the end of the phone or social media.

I'm at the pathetic stage now of constantly ringing at my personal expense of time and money to chase Origin to keep updated on the slow, inefficient & unreliable service. My next port of call (and recommendation from Origin) is to ring up the day before again on the 13th December to double check on them.

How on earth is this acceptable or the norm if you take a quick glance at social media comments and forums?

I want to know how and when this will be sorted with the up most expedience along with a what goodwill gesture will be offered to redeem this situation? It was mentioned that "perhaps a better wifi router" would be offered as I've paid up front already and credit is not applicable. Is this true or another lie?

Yours faithfully,

Kurosh Jadali

benjus

I got the Origin prepaid deal for a year. I lasted about 8 months before getting sick of the shoddy service, dropped connections, constantly having to reboot the router (and sometimes not even working after that). In the end I just walked away and joined EE, even though I had only used 8 of the 12 months I'd paid for (I managed to persuade EE to count the wasted 4 months or so as a cancellation charge, so they gave me £50 towards it). I've had EE for about 6 weeks now and it's been very reliable.

Origin-Broadband

Hi there,

If you have any outstanding issues, please could you email us on forum@origin-broadband.co.uk with your full name, address and postcode .

Kind regards,

Origin Broadband