Origin Broadband - any good

Origin-Broadband

glider3560 wrote: »

Was this T&C change for new customers only, or applied to existing customers? If it applied to existing customers, were they informed and given an opportunity to leave penalty free?

Good Afternoon,

This change was brought in for new customers only. I hope that clarifies things!

Kind Regards,

Origin Broadband

petermasih

Thanks for your input, Origin.
Could you let me know...
Which date in April did the revised Ts & Cs come into force? Which date did they become live on your website?
Originally posted by petermasih

Origin-Broadband wrote: »

Hi Peter,

Thank you for your response, we changed these around the 10th of April.

Our communications team have more information around this if you want to pop them an email over at: mse@origin-broadband.co.uk with the questions you would like to ask and we can answer these for you.

Thanks for this answer, Origin. Sorry that you weren't able to answer either question yourself. I don't really need to know when they were re-written, but when the change came into force, and when this was notified on your website. Looks like you're having problems getting specific information from your colleagues. Sounds a bit familiar.

Origin-Broadband

HERMITT wrote: »

I don`t want a refund, but where do i stand about cutting my losses and moving?

Good Afternoon,

Firstly I would like to offer my sincere apologies for you wanting to cancel your services with us.

While I would love for every customer to have the best possible experience with Origin Broadband, I understand that there are some particular situations we cannot foresee.

If I could kindly ask that you send us an email to mse@origin-broadband.co.uk outlining the issues you face and someone in our complaints team will be in touch.

It is our goal within this team to ensure you’re happy with your broadband and line rental and we take all feedback seriously.

We look forward to hearing from you,

Kind Regards

Origin Broadband

Origin-Broadband

AG47 wrote: »

Been with origin for several months, it's been almost unusable.

They have tried everything, sent an engineer out, new router, everything. They alway have an excuse and they fob me off with some thi.

It's unusable, keeps cutting out, and so slow, only 1 or 2 meg when it's supposed to be min double that, and should be far more than that.

They always have an excuse and I'm going round in circles as they fob me off and tell me to try things I've tried 100 times before.

In the end after many many phones calls they agree to cancel because they have tried everything, and I'm still not getting the service I'm paying for.

But they don't want to refund me, just cancel from here.

I paid upfront for a year and regret it.

Is it reasonable to get a refund as I was paying for a service I wasn't getting?

Good Evening,

Thank you for your post, please accept my sincere apologies for the fact you feel this way about your time with Origin Broadband.

I note that you have cancelled already with us, however we want to ensure customers if they do leave, leave happy. Therefore I would still like to discuss this feedback with you.

Could you please email me at mse@origin-broadband.co.uk with the title 'Cancellation Query' and I can have myself or a member of my team to contact you.

Please accept my apologies again, I look forward to hearing from you soon.

Kind Regards

Origin Broadband

Dr.Evil

Ordered from them on 29/06/17. Says 8-10 days to get set up. after 2 weeks I contacted them and they could still not give me an installation date saying they were out of routers. After another week I contacted them and still no date. I asked to cancel and they said I could not as it is over 14 days. I waited another week before contacting them and still they will not give a date to get set up. They still refuse to accept a cancellation and passed me from one department to another before being hung up on. I have now contacted my Credit card company to get a refund.
Shame on you Money Saving Experts for having this company on your books. Get them removed now before others fall to their scam.

Saeed

I just signed up, £154/ yr is a bargain compared to TalkTalk wanting £19.95/m, wish me luck

glider3560

Saeed wrote: »

I just signed up, £154/ yr is a bargain compared to TalkTalk wanting £19.95/m, wish me luck

Good luck. I just switched a family member and strongly advised against Origin, so they went with TalkTalk. There's £90 back from Quidco at the moment.

bristolleedsfan

Saeed wrote: »

I just signed up, £154/ yr is a bargain compared to TalkTalk wanting £19.95/m, wish me luck

During May I signed up to BT Infinity, after 80.00 Quidco and the then 200.00 ( currently lower value) prepaid reward card that was offered by BT worked out 10.65 per month

bristolleedsfan

Saeed wrote: »

I just signed up, £154/ yr is a bargain compared to TalkTalk wanting £19.95/m, wish me luck

18.99 x 12 plus 19.99 set up fee less 90.00 TCB or via Quidco with highest cashback promise claim less 50.00 prepaid card ( Last week was 75.00 Quidco and 75.00 Prepaid Card)

https://www.topcashback.co.uk/sky-digital/


Equates 8.99 ish a month

Saeed

does anyone know if the router they supply asus dsl-n16 is locked down by them (origin BB) or does it still have the factory asus web interface so it can be used with other ISPs once I leave origin.

Looks like a basic, but decent bit of kit.