Help Please - Returning a Faulty Item

iliketrainz98

Hello

I am trying to return an arrival which arrive about 6 days ago which was dead on arrival. It was a TV tuner that did not power on. (I Have done all the necessary tests etc.)

I get this email from the seller:

'We are very sorry for the trouble. Sorry we never met such a problem before. So as for that, could you please agree us to refund half of money to you as our sincere apology? And you can keep the item without sending back to save your postage, you can ask professional person to check it, do you think it's OK? Looking forward to hearing from you soon. Best regards'

I am pretty sure that the Consumer Contract Regulations state that I can get a full refund including postage.

This is a british seller, although interestingly I think is from China. Don't really understand.

Would really appreciate some help
Tom

reehsetin

How did you buy it? Online? Through their website, ebay or amazon? How did you pay?

bris

Definitely looks like a Chinese seller, probably shipping from one of those massive warehouses they hold in the UK.


It's all very well quoting CCR to them but there is nothing anyone can do when they are actually in China.
Answering the above post might help.

iliketrainz98

Yeah I bought it ob ebay - online

wealdroam

iliketrainz98 wrote: »

Hello

I am trying to return an arrival which arrive about 6 days ago which was dead on arrival. It was a TV tuner that did not power on. (I Have done all the necessary tests etc.)

I get this email from the seller:

'We are very sorry for the trouble. Sorry we never met such a problem before. So as for that, could you please agree us to refund half of money to you as our sincere apology? And you can keep the item without sending back to save your postage, you can ask professional person to check it, do you think it's OK? Looking forward to hearing from you soon. Best regards'

I am pretty sure that the Consumer Contract Regulations state that I can get a full refund including postage.

This is a british seller, although interestingly I think is from China. Don't really understand.

Would really appreciate some help
Tom

So you can have a non-working one for half price.

Why would anyone want a non-working one... at any price?

iliketrainz98

Exactly!! Any other suggestions?

JJ_Egan

EBay complaints procedure/ PayPal complaints procedure .

iliketrainz98

I used the refund features provided by eBay. It says they will step in about a weeks time. This is getting very annoying now!

Tom

Semple

wealdroam wrote: »

So you can have a non-working one for half price.

Why would anyone want a non-working one... at any price?

Was my thought exactly.


Ebay have a bad reputation for siding with the buyer, but in this case it sounds like that reputation will be in your favour

iliketrainz98

Is it worth taking up a claim with paypal? The seller is no longer getting back to me so gotta wait 4 more days (

wealdroam

iliketrainz98 wrote: »

Is it worth taking up a claim with paypal? The seller is no longer getting back to me so gotta wait 4 more days (

Yes. re-read post #7.

Open a case - goods not as described.