Liverpool John Lennon airport

Ralph-y

My interest in this particular case at the present time is ....



"however saying that the IPC/IAS scammers have just applied to become members of an ADR Approved Body

as in the thread below .....

https://forums.moneysavingexpert.com/discussion/5327215
"




"As i only collected the mail yesterday (27/09/15) this 'error' on their part has not only caused the cost to escalate, but also caused me to miss the date for appealing to the IAS. I have checked IAS's website and it states that if my appeal is not sent to them within 21 days of it being rejected by the operator, then I would not be eligible for a 'free' appeal, but would have to pay £15.00 for the privilege AND be bound by the decision !"



they appear to be picking which parts of the ADR that they want to .... and ignoring the rest !

If any of the forum elders have opinions as to if this should be looked at ..... then please say .....

Ralph:cool:

yotmon

Just an update. I decided to make an official complaint to the IPC.

My complaint is that VCS were supplied (as requested by them) my full name, correct address, VRM and reference number. Yet they have failed to act upon this information by not sending any correspondence to me, but preferring to send it to an old address. By taking this action, they have denied me the right to a free further appeal to the IAS as time limits apply. I believe that to appeal after the allotted time would in fact cost me a further £15.00 and their findings would be legally binding, whereas the result of an appeal within the timescale would not be binding.
VCS have also allowed the original charge to escalate from £60.00 to (at the time of writing) £150.00. I believe that this was a deliberate attempt to not only deny me a further appeal, but also to make me appear as if I'm being obstructive and difficult, which would only go against me if this matter was dealt with by the courts. I have also heard of cases where ppc's have used this ploy to obtain a ccj by default seeing as the other party would be totally unaware of any court proceedings.

VCS cannot deny that I supplied them with the correct address as it was placed as a heading on my appeal ( to which they have responded) and also on my second letter to them. I might add that I have not received any reply from them regarding my second letter. Both letters have proof of postage..

Their reply..
I have been in touch with the operator and having read my comments they are now going to write to you and offer you the opportunity to appeal to The Independent Appeals Service.
Regards,

The IAS

All well and good, that's one more complaint registered against VCS.

And so i waited and waited and waited, but no letter was received. Then this afternoon I received a letter from VCS. They apologised for originally sending all correspondence to the wrong address and now offered me two options - 1, PAY !! 2, Appeal to IAS.

So, they are now following a direct order from their governing body - the IPC. Well, not really. The letter is dated the 16th Oct. 2015 and to take advantage of the discounted amount of £60.00 (dropped from £180.00 in R/H debt letter) I must make payment by the 30th October 2015. I now need a time machine to take advantage of this generous offer
As regards to appealing to IAS, they have given me 21 days from the date of their letter which means I have less than 2 days to write my appeal, post it and for them to receive it prior to failing to get it in on time. :mad:
What a complete joke - who do they think they are kidding. I think that the above behaviour just shows what a bunch of cowboys VCS are and what 'punch' the IPC has over its members !!

I will complete another complaint to the IPC regarding the lateness of VCS's replies and basically inform them that as VSC cannot follow a simple instruction from their own governing body, then any 'contract' they believed to have been entered into by me has been made null and void.
Another thing I have only just noticed. The reply to my letter of complaint (e-mail as above) to the IPC was sent from the IAS ??? Now I know that they all lie in bed together but at least get it right when answering a complaint.

yotmon

Hi, does anyone have any idea on how to decipher a 'franking mark' on an envelope. Since my second complaint to the IPC, they are wanting me to send the envelope that came from VCS to prove when it was posted. Their reply to my complaint states - "I can then speak to VCS, who cannot be held responsible for Royal Mail failings". Looks like the blame is already being pointed elsewhere...... I will be photocopying the envelope prior to sending it off, just in case it 'never arrives' and another bit of evidence is lost in the ether !

nigelbb

yotmon wrote: »

Hi, does anyone have any idea on how to decipher a 'franking mark' on an envelope. Since my second complaint to the IPC, they are wanting me to send the envelope that came from VCS to prove when it was posted. Their reply to my complaint states - "I can then speak to VCS, who cannot be held responsible for Royal Mail failings". Looks like the blame is already being pointed elsewhere...... I will be photocopying the envelope prior to sending it off, just in case it 'never arrives' and another bit of evidence is lost in the ether !

I wouldn't send them the original just the photocopy.

toddstar

you're wasting your time with this, forget about it, unless vcs take you to court

yotmon

toddstar wrote: »

you're wasting your time with this, forget about it, unless vcs take you to court

Maybe so, but there is some satisfaction in complaining about VCS, just to see what excuses they can come up with. After all, it's only a game until they find the bottle to flex their muscles in court

toddstar

yotmon wrote: »

Maybe so, but there is some satisfaction in complaining about VCS, just to see what excuses they can come up with. After all, it's only a game until they find the bottle to flex their muscles in court

fair enough mate. i'm also in the middle of one of these with vcs, had my reminder from them since my ias appeal failed, waiting for the debt collector letters now, which i'm tempted to reply to just for the fun of it.

yotmon

Okay, just to recap. I emailed the IPC asking them if they had the technology to read Franking post marks and if so, then I would gladly forward them the envelope. I also re-asked them to confirm what date they received the copy of my letter from VCS to compare dates. That was the 13/11. Not heard owt since !

Funnily enough, I called at my other address this afternoon and found yet another letter from the 'right old hassle' solicitor's office. Just the usual threats etc. But what surprised me was that the letter was dated the 29/10. Now, when I received the letter from VCS allegedly dated 16/10. it stated - " Following your complaint to the IPC, we now accept that the correspondence which was sent to you was not received in time, as it was an empty property, and that subsequently you have not had the opportunity for your representations to be considered by the Independent Appeals service.
We apologise for the oversight of our use of you old address and can confirm that our debt recovery agency has been instructed to stay any action and close their records."
So, VCS are declaring that they informed ZZPS - W/H prior to the 16/10, yet W/H continue to send threatening letters at least 2 weeks later and to the wrong address ! I think a few 'porkies' are being told by VCS. I can't see why a Solicitor would waste their time on such a letter if they already been instructed to lay off.
My next move is to complain to the SRA regarding Wright Hassle sending letters 1. To the wrong address, 2. Continuing sending letters after being instructed by their client to cease. This may force W/H to disclose that they were not instructed until such and such a date, proving VCS's lies and deceit regarding the date on their letter. Let's just hope that W/H drop them in it, rather than taking a bullet for them.

ManxRed

Don't forget to include - if the Wright Hassall letter still states that their client ZZPS is considering court action - that Wright Hassall are seriously misleading you about the threat of court action when they know full well that their client does not have the necessary legal standing to bring an action against you.

yotmon

Hi ManxRed, the letter is headed FORMAL LETTER OF CLAIM in big bold scary capital letters and 'underlined' in an attempt to make it look even more scary :eek:

It's basically saying that if I don't play ball and pay them within 14 days of date of letter then " we will review the matter and may be left with no alternative but to issue County Court proceedings seeking a money Judgement Order which may increase your liability for costs." Lots of ccj threats in it and how it can effect my future credit etc.
Normally they say that they will instruct their client blah blah blah, but as above it sounds as though they want to take the leading role, although ZZPS are mentioned in the table at the beginning of the letter ?? As I say, nothing to worry about, as VSC have told them to quit until the matter is sorted via the IPC.

As I mentioned in my previous post, lets hope that once the SRA investigate my complaint, W/H come up with a later date than VCS, which I can then take back to IPC to prove their skulduggery :T