Liverpool John Lennon airport

yotmon

yotmon wrote: »

This probably would have been my response, unfortunately the vehicle is registered to my 'other' address which i own, (I live at my partners address) so was waiting for my VEL reminder for the beginning of July prior to changing the registration document. I feel that if I don't respond and allow them to keep sending correspondence to my other address I may miss an important letter - such as court proceedings etc. So, I do intend to 'play ball' and go through the motions just to show that I'm not being the unreasonable one. I will place my home address on the letter and also let dvla know as well. However, if they fail to notice the change of address and continue to send letters to the old one, well, that's their fault, not mine..

I sent my letter of appeal to them on the 03/07/15, listing as requested my title, full name and correct address. The letter was sent and a certificate of posting was obtained. However, to date I have not received any further correspondence from VCS ltd. I have a sneaking feeling that they didn't notice that my address is different from where the vehicle is registered. I will be calling at the address next week to see if any post has arrived there.
If this is so, then have they breached any regulations - such as not making contact with me/offering me the chance to appeal within a certain time period ? I noticed that I only had 21 days to appeal from the date of their letter and that they would notify me within 28 days following receipt of my appeal. They have not done so in the time period, so does this make any difference to my appeal or at least is it an other 'string to my bow' to use against them ?
Look forward to hearing from you.

Ralph-y

In the world of private parking , it will make no difference :eek:

infact it is a well known ploy for a PPC to send letters out to an old address in the hope that they can sneak a court case in and win by default :eek:

after winning such they miraculously find your new address so as to present you with your new shinny cjc:eek:

If they have breached IPC regs then it will be nothing new .......

the only upside is that all this shameful business means that a court case is less likely due to the fact that so far they have refused to put it before a judge

Ralph:cool:

yotmon

Thanks for answering. In that case I may send them another letter, still showing my 'correct' address explaining that I have yet to receive a reply from them. I don't think a judge would be happy with them If they continued to send letters to the wrong address. Plus, it's all good for the 'paper trail' showing fairness on my part.
Have a look at this link to the JLA official parking website.

http://www.liverpoolairport.com/car-parking/car-park-options/dropping-picking/

At the bottom right it shows a map on how to get to their drop off 2 (as far as i know, there are no signs at the airport showing 'free' car parking). The JLA map guides you to travel straight ahead on the island to reach D.O.2, but this exit is governed by No Entry signs and is where the cctv van parks. The actual turn off for the 'free car park' is omitted from the map. The instructions on the website contradict their map by saying 'Approach the airport as normal, but get into the right hand lane and turn right at the roundabout. Drop Off 2 is signposted'. This instruction actually leads you to the i-park turn off which is controlled by barriers that prevent further access. The turn off for D.O.2 is at 1 o'clock from your approach, plus the sign for D.O.2 is not pointing towards the turn off, but towards the i-park one. The sign itself has 2 x parts of information - the top part says 'Car rental return'. Below that and at least 50% smaller it shows 'Drop Off 2' (why is it in a smaller font - plenty of room for it to be the same size).

When you reach the correct turn off - which looks like an industrial estate entrance there is a sign with 4 x information. First part 'P-Drop Off 2', then 'Car rental return', then 'Airport training centre' and finally 'Control point 1'. All 4 x parts of info just about cover 60% of the signage and i would guess that the D.O.2 is about a 1/9th of the size of the sign. Anyone would think that they didn't want you to find it and cause you to stop on the road !!
Google Earth street view imagery date: is 05/2015 so is quite relevant to my case.

yotmon

Hello again. As foreseen, VCS ltd have decided to send their replies to the wrong address when I clearly sent my 'correct' details to them in my letter of appeal. They cannot deny receiving this as they have replied and rejected my appeal (no surprise there then).

I have also received a 'final reminder notice' from them, as well as 2 x debt collectors letters from ZZPS with a bill for £150. The second letter states that 'Our next course of action is to pass this account to our client's solicitors. We would prefer to get to the bottom of this with you, without the need to use lawyers. However, we are duty bound to advise you that if this does get passed to our solicitors, Wright Hassalls LLP, the balance owing will increase by a minimum of £25.

Which one is it - their client's solicitors or their own ?

I did send another letter to VCS ltd. on 20/09/15 stating that I had not received any replies from them and as it was 77 days since i posted my appeal i assumed that the matter was now closed, but would have preferred them to have adhered to their governing bodies guidelines and acknowledged my correspondence. I haven't received a reply to date.

As i only collected the mail yesterday (27/09/15) this 'error' on their part has not only caused the cost to escalate, but also caused me to miss the date for appealing to the IAS. I have checked IAS's website and it states that if my appeal is not sent to them within 21 days of it being rejected by the operator, then I would not be eligible for a 'free' appeal, but would have to pay £15.00 for the privilege AND be bound by the decision !

What do I do now. At first i was in two minds whether to appeal to IAS, however, now the decision has been made for me (unscrupulously) by VCS, I now feel damned right i want to appeal ! Do i just go through the motions on their website and state the above as an deliberate obstacle to prevent me from further appealing or will it block me once i enter he dates into the system. If I'm unable to carry out my second appeal with IAS do I re-contact VSC pointing out heir 'skulduggery' and demand a 'new' appeal date ?
Thanks for your time.

Umkomaas

Try a strong complaint to the DVLA and the IPC with a list of the issues you've had with VCS and ZZPS. Copy them in on all correspondence you've sent and everything you've received.

Ralph-y

The advice in the newbies thread is to ignore appeals to the IAS ..

and certainly to ignore ALL letters from debtcrawlers .....

the last thing the debtcrawler wants is for it to go court .... they then get zilch!

You still seam to be under the impression that you are dealing with decent people .... VCS , IPC and IAS all constantly change the rules to suite the occasion ....... even if you find a cast in stone fault / breach ... they will not care .......

however saying that the IPC/IAS scammers have just applied to become members of an ADR Approved Body

as in the thread below .....



https://forums.moneysavingexpert.com/discussion/5327215

all this is new and may well be of interest to some of the forum 'wise owls' ..... so hang on to see what interest it produces .......

have you read through the Parking Pranksters Blog ?

http://parking-prankster.blogspot.co.uk/


http://parking-prankster.blogspot.co.uk/2015/04/vehicle-control-systems-signage-at.html

http://parking-prankster.blogspot.co.uk/2015/08/are-independent-parking-company.html


he may well have an interest in how this unfolds .... consider an email to him .......


this is still unlikely to proceed to court ........

good luck

Ralph:cool:

Coupon-mad

What do I do now. At first i was in two minds whether to appeal to IAS, however, now the decision has been made for me (unscrupulously) by VCS, I now feel damned right i want to appeal !

Nonononononono! DON'T GO THERE. Don't hand VCS the 'advantage' of a nailed on win for them at IAS kangaroo court. No, no and thrice: no.

You can ignore the ZZPS letter and the Wright Hassall letter. Nothing follows it. Sit tight and only come back here for advice if anything else arrives AFTER the stupid Wright Hassall letter. Ignore ignore ignore.

yotmon

Ralph-y wrote: »

You still seam to be under the impression that you are dealing with decent people .... VCS , IPC and IAS all constantly change the rules to suite the occasion ....... even if you find a cast in stone fault / breach ... they will not care .......

good luck

Ralph:cool:

Hi Ralph, thanks for that. I'm well aware of what type of 'skanky' vermin that are at the other end of these money extorting letters. I'm just trying to keep one step ahead of them without appearing to lower myself to their level.
I've been trawling Parking Pranksters blog for quite a while and gleaned quite a bit of good useful info from it. I think it was on there that i read that JLA/VCS had placed their signs at the airport without seeking the necessary planning permission and have had to submit a retrospective request. As VCS rely on these signs to form their contract with the motorist, then surely this makes any 'contract' null and void between the dates of placing the 'illegal' signs and obtaining the planning permission.
Atb Yotmon.

Coupon-mad

Forget all that, you won't be appealing anyway so file it all (in a drawer, not the bin, just in case). The IAS will not agree with you so ignore that 'option'.

yotmon

Coupon-mad wrote: »

Nonononononono! DON'T GO THERE. Don't hand VCS the 'advantage' of a nailed on win for them at IAS kangaroo court. No, no and thrice: no.

You can ignore the ZZPS letter and the Wright Hassall letter. Nothing follows it. Sit tight and only come back here for advice if anything else arrives AFTER the stupid Wright Hassall letter. Ignore ignore ignore.

Perhaps it may be wise for me not to appeal and if asked 'further down the line' why not, then at least I can point the blame at VCS for not replying to me within the given timescales.

All DC letters will be ignored - especially ones from the 'Right Ar$holes' team......;)