Faulty acer laptop from Tescos

batista230_2

Hi
I bough A acer laptop from tescos 9 months ago
The CD driver motor has stopped spinning and hence stopped reading the disk
The laptop has no O/S on it and I need to boot from CD to install O/S

Tescos put me through to the manufacture (acer)
and I have had communication problem with acer
They told me I needed to do a system restart from boot
What they could not and did not want to understand that there is no O/S on the HDD so there is no program to do a system restart
They spoke very poor English over the phone

In the end they told me to return it to them and have sent me a shipping label
what I am worried about is if I send it back to them I will never see the laptop again as I don't trust them as far as I can through them
Tescos will tell you that the O/S is not covered by the warranty b ut I can see how acar can use this as the get out claws

I was under the impression that under the goods of sales act, it is the seller not the manufacture who is responsible to sort this out
So am I right in thinking that Tescos have a legal obligation to take the laptop off me and send it in for inspection them self's
And I should not have to do it myself?

marliepanda

After 6 months they have no legal obligation to inspect it. The legal obligation is for you to have it inspected and provide a report showing an inherent fault.

Out of interest, why is there no os on the laptop?

[Deleted User]

As its over 6 months old, you have to prove its defective I'm afraid unless Tesco's warranty says differently. If it was under 6 months old, it would be assumed it was a defect and you wouldn't have to prove it.

It should be fairly easy to replace the CD drive, if you could consider this as an alternative option. YouTube is usually helpful with instructions to help you decide.

I am unsure why you'd have to jump through the hoops you do to load an OS. This would seem to be a bad choice.

bsod

how did it manage to lose it's O/S and recovery partition within 9 months

how do you know it's not spinning

daytona0

batista230 wrote: »

They spoke very poor English over the phone

As opposed to typing poor English over the internet? :rotfl:

• I bough A acer laptop
• manufacture
• communication problem
• understand that there
• the get out claws :rotfl:
• self's

Not to mention a strange lack of full stops!

To make my post relevant, but your English doesn't seem to be that great so maybe you contributed a bit to the misunderstanding?

marliepanda

daytona0 wrote: »

As opposed to typing poor English over the internet? :rotfl:

• I bough A acer laptop
• manufacture
• communication problem
• understand that there
• the get out claws :rotfl:
• self's

Not to mention a strange lack of full stops!

To make my post relevant, but your English doesn't seem to be that great so maybe you contributed a bit to the misunderstanding?

Maybe the bit about not trusting them as far as they could through them confused them?

agrinnall

daytona0 wrote: »

As opposed to typing poor English over the internet? :rotfl:

• I bough A acer laptop
• manufacture
• communication problem
• understand that there
• the get out claws :rotfl:
• self's

Not to mention a strange lack of full stops!

To make my post relevant, but your English doesn't seem to be that great so maybe you contributed a bit to the misunderstanding?

And also not to mention "Tescos/tescos", although at least it's consistently wrong :T.

batista230_2

this is very childish

I have a virus and no installation disk for the os
so had to put my own on

marliepanda

batista230 wrote: »

this is very childish

I have a virus and no installation disk for the os
so had to put my own on

Will your OS not do a system restart? What happened to the original disk?

bsod

A virus isn't the same as no O/S, so it's not surprising the helpdesk could not understand

Thats when factory restore partitions come in useful, and the recovery disc facility

or virus scanners, or backups.

shaun_from_Africa

Most laptops dont come with installation disks nowadays, instead of which they have a restore partition on the HDD.
Even though you probably won't be able to see it, it is likely to be there.

Try restarting the laptop and hold down the alt and f10 keys once you see the Acer screen.
If that doesn't work, do a Google search putting in the exact model of your laptop and something like "restore to factory settings".