Faulty acer laptop from Tescos

baza52

if you have put your own OS on have you made sure the cd drive is mounted in the OS?


Is BIOS set to boot from the cd drive rather than the hard drive?

stevemLS

OP it was you who considered it necessary to comment on the advisors standard of English in the course of a semi-literate post.

That is probably what has provoked the comments you view as childish.

I wonder, though, why you think it is the job of Tesco, or anyone else for that matter, to sort out your virus infection?

batista230_2

Wow this thread is getting way off topic
I said the CD player is broke not the OS

baza52 wrote: »

Is BIOS set to boot from the cd drive rather than the hard drive?

Yes I don know what I'm doing thankyou and have been running new OS on it for about 6 month

baza52

batista230 wrote: »

Wow this thread is getting way off topic
I said the CD player is broke not the OS


Yes I don know what I'm doing thankyou and have been running new OS on it for about 6 month

But if Bios is not set to boot from the optical drive first it wont spin up.
You have not confirmed if it is or not.
Nor have you said if you have a recovery partition.

batista230_2

baza52 wrote: »

But if Bios is not set to boot from the optical drive first it wont spin up.
You have not confirmed if it is or not.
Nor have you said if you have a recovery partition.

I though this was obviously; but never mind
yes CDrom is set as primary master boot and no there is no recovory partition as the os is over 10 years
I mean how the hell do you think I have managed the new o/s for over 6 month as I said above if it wont boot from CD

baza52

batista230 wrote: »

I though this was obviously; but never mind
yes CDrom is set as primary master boot and no there is no recovory partition as the os is over 10 years
I mean how the hell do you think I have managed the new o/s for over 6 month as I said above if it wont boot from CD

you bought the laptop 9 months ago. how is the OS 10 years old?


What OS were you running
How did it become deleted
Do you have an original installation/recovery disk for the OS
Have you got the option of a USB pen drive you can make bootable and copy the cd/dvd onto it and then boot from the usb drive? using another computer obviously

Fosterdog

So basically you bought it 9 months ago running Windows 8 and downgraded it to XP after 3 main this use, now 6 months later you are having problems.

I'm really not surprised that a modern system (almost certainly a 64bit system) is having issues when you installed an outdated and no longer supported OS that was most commonly run as a 32bit system.

When you bought it you would have had the option to create free backup media and the systems recommend you use a USB pen for it, if you chose not to and now have problems you can't really expect anyone to help.

Have you been using the DVD drive for the last six months or have you just decided to use it for the first time now?

Hoof_Hearted

Is it me, or are people being a bit cruel here? I don't think anybody's standard of English is the issue here and it is true that sometimes foreign accents are hard to pick up on the phone. This is not saying they are illiterate.

I think you have to send the computer back to Acer. Get a receipt. If you don't want to do this, you can buy an external CD/DVD rom for about £10 from Argos.

Le_Kirk

OP, maybe you could extract the technical issues and post them on the "Techie Stuff" site where you should get some technical help as well as/instead of consumer advice.

bris

You voided any warranty you had when you installed a new OS on it.


Tesco will only get Acer to pick it up from them instead of you and take twice as long. The reason you wont trust Acer with this is because they probably will deny your warranty claim for good reason, the system has been changed and not for the better.