NatWest - Documentary BBC 2

stclair

Something for all you NatWest lovers and haters.

http://www.bbc.co.uk/programmes/b060gbpm

Dird

Quite a good watch. Students became the master at the school

veryintrigued

Couple of things surprised me:

The pay of a branch manager
That no-one in Natwest (esp head office who presumably had seen this pre screening) had the courage to 'de-bank' the swearing bully of a customer and protect their staff from fools like this in future - what message does that send out?

shortcrust

What was the pay of the branch manager?

Dird

shortcrust wrote: »

What was the pay of the branch manager?

About £22-24k with a £200-400 bonus (assume monthly) if they hit a customer satisfaction target but they only hit it once in 2 years apparently

shortcrust

Dird wrote: »

About £22-24k with a £200-400 bonus (assume monthly) if they hit a customer satisfaction target but they only hit it once in 2 years apparently

That surprises me too. I'd have guessed at least 10k higher.

stclair

veryintrigued wrote: »

Couple of things surprised me:

The pay of a branch manager
That no-one in Natwest (esp head office who presumably had seen this pre screening) had the courage to 'de-bank' the swearing bully of a customer and protect their staff from fools like this in future - what message does that send out?

That was a good example of when they went above and beyond but the customer still wasn't happy 😀

stclair

shortcrust wrote: »

That surprises me too. I'd have guessed at least 10k higher.

Branch Managers are more than gloried sales people with Management skills.

veryintrigued

stclair wrote: »

That was a good example of when they went above and beyond but the customer still wasn't happy 😀

The issue aside (which seemed to have been dealt with correctly) that guy needs help. Hopefully his son was just as embarrassed as I was and doesn't think that behaviour is acceptable when talking to anyone.

Hopefully Natwest expunge father from their business forthwith.

MABLE

I opened my first account with the National Provisional Bank in Dulverton in 1969 later to become the National Westminster bank. What a difference in style to those days and the way the staff are today.

However sad to read recently the branch is closing in September 2015.

In those days I use to have the greatest respect for the staff who worked in banks but now they are only sales people with the computer the brains behind any decision making.

agrinnall

Dird wrote: »

About £22-24k with a £200-400 bonus (assume monthly) if they hit a customer satisfaction target but they only hit it once in 2 years apparently

I think you'll find that the bonus she mentioned was a one off and happened quite some time before the recording. RBSG used to pay pretty good bonuses to all staff - nowhere near the big money you see for the high flyers, but for a few years we got a guaranteed 10% of salary as profit share and other types of personal bonus, but the crash will have put paid to all that.

I must admit I was surprised at the salary though, I find it hard to believe that somebody with the ability to manage a busy branch and 28 staff couldn't find better paying job than that in another sector (although perhaps not in Huddesfield).