Vodafone - Unable to assist with financial difficulties

d123

maxbrad124 wrote: »

Please tell me how I can avoid defaulting in my current situation - this is why I am looking for help.

The point he is making is nobody forced you to sign the contact, you willingly decided to spend almost £50 a month for 2 years on a mobile phone.

You can't turn around a year or so later and try and blame anyone else for your predicament.

If you can't pay the bill you are the one causing the default, not the network.

Silk

maxbrad124 wrote: »

I've just come off the phone with Vodafone again - they have confirmed that my only action is to default and deal with the late fees that come with it.

I find this totally disgusting - they will be making money from the fact I'm forced to default! This explains the reasoning behind their policy perfectly.

They would only make money if you paid the fees and the balance though.


There's not much point in unlocking the phone if they decide to block the phone, as it's done through the IMEI number.


As has been said earlier you could try getting in touch with the rep one here as he is the one and only person who "may" be able to help if it's possible.


An option you also have is to try and pass the contract over to someone else to use and continue the payments. They would have to go through a credit check though before Vodafone would allow it.

grumbler

Silk wrote: »

...
As has been said earlier you could try getting in touch with the rep one here as he is the one and only person who "may" be able to help if it's possible....

I don't remember they ever really helping in such cases. Typically, just to create some illusion, they offer to contact them . Then the customer either doesn't report anything or reports that they were unable to help.

Silk

grumbler wrote: »

I don't remember they ever really helping in such cases. Typically, just to create some illusion, they offer to contact them . Then the customer either doesn't report anything or reports that they were unable to help.

Maybe not, but it does no harm asking for help.
Lee has shown in the past he's able to get default markers removed (some I wouldn't have removed but he ho)so he must have some influence with the accounts dept.
At least the OP will then have exhausted his approach to Vodafone to offer an alternative to defaulting

mobilejunkie

Given that it's the only option what can they lose by doing that? I am not sure I agree with Grumbler's description of past help either. Each case is taken on its merit and I know the WRT will do their best. If they can't help, no-one else at Vodafone will.

grumbler

Well, I'll be happy to stand corrected if anyone posts an example of a customer reporting back that the reps helped with arranging a payment plan. However, I do remember reports that they were unable to help in such cases.

In other cases customers do often come back to thank the reps.

Vodafone

Hi maxbrad124,

If you'd like me to take a look at your account, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

mobilejunkie

grumbler wrote: »

Well, I'll be happy to stand corrected if anyone posts an example of a customer reporting back that the reps helped with arranging a payment plan. However, I do remember reports that they were unable to help in such cases.

In other cases customers do often come back to thank the reps.

Not everyone reports back. There are sometimes reasons why they don't. I speak from experience (though in different circumstances).

maxbrad124

Vodafone Rep Ref #10717765

llan

Good morning.