Overcharged water bill

4 Posts
in Water bills
Over the weekend my girlfriends other compained about the size of the water bill.
When we looked we were shocked to find out it was over £120 per month.
We quickly chatted to her next door neighbours who said they were on a water meter and their bill came in at about £30 per month.
Girlfriends mother is ninety years old and lives in an old large house by herself. but does not waste water ie she showers rather than has a bath. Never uses a hosepipe.
It appears she has been paying over the odds for ten years when her husband died. Ten years ago she rang up and got bill transferred into her name and gave reason but no one from water company told her she would be better off by having a meter.
Is it likely she could get any money back from the over payments she has made over the years?
Thanks in advance
steve
When we looked we were shocked to find out it was over £120 per month.
We quickly chatted to her next door neighbours who said they were on a water meter and their bill came in at about £30 per month.
Girlfriends mother is ninety years old and lives in an old large house by herself. but does not waste water ie she showers rather than has a bath. Never uses a hosepipe.
It appears she has been paying over the odds for ten years when her husband died. Ten years ago she rang up and got bill transferred into her name and gave reason but no one from water company told her she would be better off by having a meter.
Is it likely she could get any money back from the over payments she has made over the years?
Thanks in advance
steve
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Yes 90 years old is unlikely to take much notice of such as that is the way she has always paid water bills on the rateable value of the property .
They have been paying charges based on the Rateable Value(RV) of the house instead of metered charges.
On every bill will be information about getting a meter.
It is also pertinent to point out that this is the system laid down in Law(the Water Act) and something about which the water companies have no discretion,
It is also pertinent to point out that the water companies do not make any extra profit from RV charges. They are allowed by the regulator to raise a certain amount of revenue, so it doesnt matter how that is raised.
I have filled in a firm which states what she would pay using a water meter. And over estimated everything and it came in at £200 per year. So she has been paying £1000 more per year than she should.
The only bit on bill about meters is along the lines of 'to find out about having a meter fitted visit ....'
If Yorkshire Water wanted to encourage people to pay for what they use then information about potential savings.
English is her second language and she is of the age she trusts all institutions to be acting in her best interests.
A manager from company us suppose to be ringing me tomorrow when I cam hopefully arrange a meter fitting as quickly as possible.
I disagree with the comment that she has been over charged as she has been paying five times more than she should. It's not like the water company have delivered that water and collected and treated it. But I do appreciate the point that you have made with regards to the company have to raise revenue and if everyone who is in similar situation fitted meters then the companies would have to raise the same amount of money and therefore everyone's bills would increase but I do strongly believe that there must be a whole section of people who are paying over the odds. And these people are old, may not have access to Internet, struggle to pay bills not knowing there is a way to reduce.
Thanks
Steve
The RV was the system for 'local taxation' before the poll tax and now council tax. The last general assessment for RV was in 1973.
You are absolutely correct that many people - often old - should have changed to a meter. However it has been calculated that about 40% of properties are better off without a meter.
Supervisor is ringing later on and a water meter had been ordered,
Just needing to placate an upset grandmother (girlsfriends mum) who is stressed as she is realising she has spent more than ten thousand pounds over the last ten years needlessly which could have been spent on herself, children and grand children.