Do I need to tell Sky I'm leaving?

jd87

Can someone confimr for definite whether you have to tell them or not? I didn't tell them, the switch date has come and gone and everything has gone wrong!

I was without phone for 2 days and don't have any broadband at all. BT have said that the problem was at Sky's end but won't tell me anything more. Apparently the broadband will take another week to come back.

A BT manager is supposedly calling me on Saturday.

MataNui

The new ofcom stuff doesnt apply in your case as you are moving to Fibre. So you should have informed Sky. BT should have done but you cant rely on any of these companies.

jem16

jd87 wrote: »

Can someone confimr for definite whether you have to tell them or not? I didn't tell them, the switch date has come and gone and everything has gone wrong!

As a few others have said, it should not be necessary as the new provider should handle all of the transfer.

I was without phone for 2 days and don't have any broadband at all. BT have said that the problem was at Sky's end but won't tell me anything more. Apparently the broadband will take another week to come back.

A BT manager is supposedly calling me on Saturday.

I suspect if you phoned Sky, then they would say that BT have messed it up and not them. To be honest, unless you informed Sky and they put a cancellation on your line, it's most likely to have been BT or Openreach that caused the issue.

jd87

I've been writing in the first person here but this is actually about my parent's phone line. I've just discovered that Sky did send a "sorry you're leaving" text so they did know what was happening.

The BT manager never called today :mad: but apparently BT have said that the problem is with Sky "not releasing the phone line when they were supposed to".

Are there ofcom guidelines detailing any sort of mandatory compensation that I should be aware of?

This is a switch from Sky non-fibre to BT fibre. Is the above poster correct in saying that new ofcom regs don't apply?

jd87

Just to continue this saga:

Mum chased them again today. All she keeps getting is people offering to do line tests, telling her everything looks ok, and giving her a "self help" number to call to fix line problems. Finally a supervisor called back saying they realised there was an issue and that they would speak to the right department tomorrow and get back to her.

We are hoping this supervisor person will finally get things moving. Any words of advice? We are 7 days past the switch date and the phone cannot receive calls (callers always hear an engaged tone) and broadband doesn't work at all.

I'm kind of taking a second approach (alongside mum calling them) by tweeting @BTCare but they've been pretty useless so far. Does anyone know if their twitter account actually has any powers to help?

silvercar

I thought you had to tell sky if you were leaving their TV service. I know the new provider will inform them for the phone, because they are taking the number, but for TV I thought you had to make the call.

Better to be safe, the last thing you want is a sky bill just for their TV package.

jd87

I'm not leaving the TV service.