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Graphics on Laptop

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  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    That was a great help thanks grumpycrab.
    »HP Pavilion dv6-3182ea Entertainment Notebook PC
    Self Employed, Running my Dream Jobs
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I'm checking on the HP page for any updates
    Self Employed, Running my Dream Jobs
  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    I would suggest, as you have Intel+Radeon graphics :-
    1. download http://ftp.hp.com/pub/softpaq/sp50501-51000/sp50640.exe
    (this has both driver sets included)
    2. manually uninstall CCC (Catalyst Control) from Add/Remove programs
    3. restart
    4. Install sp50640 previously downloaded
    5. restart (and cross fingers)
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is CCC the same as ATI catalyst Install manager as the HP website just told me to download that? Other than that I don't have a CCC.
    Self Employed, Running my Dream Jobs
  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Joyful wrote: »
    Is CCC the same as ATI catalyst Install manager as the HP website just told me to download that? Other than that I don't have a CCC.
    Ok, do as site says for now - ATI catalyst Install manager is a good start.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I'm going to close now to let it cool down and will open later and check. thank you for your help today. I spent hours yesterday trying to get the info as to what model I had lol.
    Self Employed, Running my Dream Jobs
  • ptrichardson
    ptrichardson Posts: 240 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    "The graphics are missing large parts of the screen most days now"

    What do you mean by this? Are there black areas on your screen?

    If so, that's a hardware issue - probably the screen. Connect the laptop to a TV via a Blue VGA cable, or with an HDMI cable and see if the problem is the same there.

    The software error you mentioned is comment - usually that manifests with a full screen black out for 5 seconds, followed by a return to normal with a error message on the screen. Rolling back to an OLDER drive can help with that

    Also, you could be overheating - clean the fan vents out.
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just a quick update. The lines across the screen have disappeared although if I see a video link sometimes it is all pixelated so I cannot see the graphics. Sometimes on the desktop I am still getting a few downward black lines usually 2 together and about 5 sets on the desktop.
    Self Employed, Running my Dream Jobs
  • Joyful wrote: »
    Just a quick update. The lines across the screen have disappeared although if I see a video link sometimes it is all pixelated so I cannot see the graphics. Sometimes on the desktop I am still getting a few downward black lines usually 2 together and about 5 sets on the desktop.

    Hook it up to a TV or other monitor and see if the issue goes away.
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