Graphics on Laptop

Joyful

That was a great help thanks grumpycrab.
»HP Pavilion dv6-3182ea Entertainment Notebook PC

Joyful

I'm checking on the HP page for any updates

Fightsback

Drivers etc here, assuming W7.

http://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-dv6-3100-entertainment-notebook-pc-series/4247579/model/5053765#Z7_3054ICK0KGTE30AQO5O3KA3GM3

grumpycrab

I would suggest, as you have Intel+Radeon graphics :-
1. download http://ftp.hp.com/pub/softpaq/sp50501-51000/sp50640.exe
(this has both driver sets included)
2. manually uninstall CCC (Catalyst Control) from Add/Remove programs
3. restart
4. Install sp50640 previously downloaded
5. restart (and cross fingers)

Joyful

Is CCC the same as ATI catalyst Install manager as the HP website just told me to download that? Other than that I don't have a CCC.

grumpycrab

Joyful wrote: »

Is CCC the same as ATI catalyst Install manager as the HP website just told me to download that? Other than that I don't have a CCC.

Ok, do as site says for now - ATI catalyst Install manager is a good start.

Joyful

I'm going to close now to let it cool down and will open later and check. thank you for your help today. I spent hours yesterday trying to get the info as to what model I had lol.

ptrichardson

"The graphics are missing large parts of the screen most days now"

What do you mean by this? Are there black areas on your screen?

If so, that's a hardware issue - probably the screen. Connect the laptop to a TV via a Blue VGA cable, or with an HDMI cable and see if the problem is the same there.

The software error you mentioned is comment - usually that manifests with a full screen black out for 5 seconds, followed by a return to normal with a error message on the screen. Rolling back to an OLDER drive can help with that

Also, you could be overheating - clean the fan vents out.

Joyful

Just a quick update. The lines across the screen have disappeared although if I see a video link sometimes it is all pixelated so I cannot see the graphics. Sometimes on the desktop I am still getting a few downward black lines usually 2 together and about 5 sets on the desktop.

ptrichardson

Joyful wrote: »

Just a quick update. The lines across the screen have disappeared although if I see a video link sometimes it is all pixelated so I cannot see the graphics. Sometimes on the desktop I am still getting a few downward black lines usually 2 together and about 5 sets on the desktop.

Hook it up to a TV or other monitor and see if the issue goes away.