Did O2 steal my money??

thesaint

kiaiki wrote: »

I don't have the money to challenge it, even in a small claims court.

I think you are confusing two uses of 'contract' - mobile jargon and legal jargon differ. The term 'contract' in this case is, technically, my payment to O2 for a service. The term 'contract' bandied about in the mobile world as just convenient shorthand and is very misleading. All transactions where there is a service in return for a consideration (payment) are the basis of a contrct in law, I think. They terminated it, so there is an acceptance that a contract exists on their part as well.
As I have paid them in advance as credit, they are bound to provide a service or refund me the payment, surely. Or does the law now allow a company to keep your cash and not provide you with goods or services? I think not.

Like I said earlier, if you'd kept the paperwork you will find that they honoured their part of your "Contract" by disconnecting you after 6 months of non use.

It costs £30 to file a claim, if you do not have that amount of money, I don't know how you can keep £20 on a phone for over 6 months unused. :undecided

You could "Escalate" your complaint, why would the call centre rep' do it, it is of no benefit to them?

stacey21_2

I would definetely chase it up if it was £20 squiddles! They should be able to transfer it over as they can transfer credit from payg to new contracts. I don't have knowledge of the payg dept but I am pretty sure they have a history of your top ups and available balance.

kiaiki

thesaint: I disagree. I have already said it is not the disconnection I found most irksome, it was the confiscation of my credit, bought and paid for in advance of a service they have denied me. Why do you keep raising the disconnection when the thread is about losing my money. Do you work for them or something? I've stated this already, several times.

I've already said IMHO the contract term they use to confiscate my money may be deemed an 'Unfair Contract Term'. Most mobile companies I have dealt with will escalate to a manager if asked. O2 have done so for me when I was a contract customer. It is of note that energy suppliers are not allowed to disconnect like this, even if money is owed.

In the past I have tried all manner of emails and online forms to reach senior people. You get robot replies that pick up key words in your email and ask you really useful questions like 'is there a simcard in your phone?'
O2 online (previously Genie) are horrific in this respect, which is why I rang.

My finances are my own business.

You do seem to be almost 'trolling' on this thread by asking deliberately provocative questions on matters I have already explained.

stacey21: You are right, she knew all the info, but they point blank refused any help at all, not even a free sim. Maybe she was having a bad time at home or something, or maybe still training and keen not to drift away from the script.

stacey21_2

Kiaki,

I don't know who your reply is directed at but as the last post was mines I'll assume it was me.

I am not 'trolling' on your thread, I am trying to help you? I am not raising the disconnection at all, they are perfectly within their rights to do that, however, I meant that they should be able to transfer over the credit to another one so that you can get the use of your £20 credit.

kiaiki

stacey21: Sorry, no it wasn't directed at you - I put thesaint in bold at the beginning to respond to him, and put your name later to show which bit was my response to your (helpful) comments.

Apologies, perhaps I should have made 2 posts. (:

kiaiki

I'm posting mainly to suggest that this may be worth Martin's attention if the networks are taking our money, cancelling agreements and keeping our money - it must run into tens of thousands of pounds if this is a routine occurrence.

My view is that, like energy companies, they should be unable to disconnect.
However, they are allowed to disconnect at the moment, so as you say it's the money I'm challenging - they are acting as if it is theirs to keep (what arrogance) when in fact it is a pre-payment for a service they have no intention of providing.

before_hollywood

why not just put it down to experience???? it doesn't take much to keep sims active, a quick phone call every couple of months

thesaint

kiaiki wrote: »

thesaint: I disagree. I have already said it is not the disconnection I found most irksome, it was the confiscation of my credit, bought and paid for in advance of a service they have denied me. Why do you keep raising the disconnection when the thread is about losing my money.

I raised the disconnection as that is what led you to lose your £20
Furthermore, you brought up "Vulnerable" people and emergencies.

kiaiki wrote: »

Do you work for them or something? I've stated this already, several times.

No, on the contrary, I phoned them up today(On their request) about a retention deal, there offer was laughable. :rotfl:

kiaiki wrote: »

I've already said IMHO the contract term they use to confiscate my money may be deemed an 'Unfair Contract Term'. Most mobile companies I have dealt with will escalate to a manager if asked. O2 have done so for me when I was a contract customer.

If you asked, they should have a recording of the conversation, call back and ask them to review it. Once they've reviewed it, speak to a manager. I'm sure they would be pleased to deal with your complaint and 'retrain' the call centre advisor.

kiaiki wrote: »

It is of note that energy suppliers are not allowed to disconnect like this, even if money is owed.

Quite.

kiaiki wrote: »

My finances are my own business.

Then best not post them on a public forum

kiaiki wrote: »

You do seem to be almost 'trolling' on this thread by asking deliberately provocative questions on matters I have already explained.

Yes, because I disagree with your view this could be seen as "Almost" trolling.

I asked only one question in my previous posts.;)

I'm sure you are more than capable of writing a letter or two without Martin's help.

I doubt that this problem is as widespread as you believe, most people send a text or make a call every few months to avoid it.

I bid you 'good day'.

:A

kiaiki

Guess I'll have to. Maybe I'll put my MP on the case to address the law- believe it or not he's a useful guy!

before_hollywood

kiaiki wrote: »

My view is that, like energy companies, they should be unable to disconnect.
However, they are allowed to disconnect at the moment, so as you say it's the money I'm challenging - they are acting as if it is theirs to keep (what arrogance) when in fact it is a pre-payment for a service they have no intention of providing.

hang on, the service is there for you to use whenever you want, and you don't use it, how is that no intention of providing a service