collection only but buyer wants it delivered

soolin

blue_monkey wrote: »

Or Parcel2gp pr Postvan.com as they collect from your door. I have bought a buggy on eBay and it has come to me wrapped in black bin liners. The couriers are more reliable and you'll get a set price for the postage. if you buyer is happy to pay the postage then why not if they come to your door and collect it.

Whilst I am at home quite a lot during the day I am never ever here all day, that's why I don't use couriers. Also don't forget that if buyer is paying by paypal rather than cash on colelction there will be another fee to build into it, so just charging an extra say £3.99 for payperdrop will lose the seller money.

Lastly...maybe the item is unpacked? In which case the seller also has to get a box, or wrap in bin liners or whatever...no, OP stick to your guns. If you wanted it collected then offer the buyer a selection of times you will be at home, maybe three or four 1 hour slots and ask them politely to collect.

Refund_Queen

I have just received another message from the buyer asking me to send it as a favour to him as he is out of the country till November and his wife does not drive!

I have sent one back saying that I have tried to be as helpful as poss by offering most evenings (think id like hubbie here just in case) for him to collect and that what he is asking me to do is not an option (to be honest why should i go out of my way for him?) I said that with all due respect it isnt my fault that his wife doesnt drive and he is overseas, and that he shouldnt have bidded on something if he couldnt agree to the clearly stated listing. I said i am going to have to offer it to another bidder as he has said that he cannot collect.

I now would just like to drop it as i dont really want him to come to my house anyway!

Have I done the right thing??

Dave_Brooker

Refund_Queen wrote: »

I have just received another message from the buyer asking me to send it as a favour to him as he is out of the country till November and his wife does not drive!

I have sent one back saying that I have tried to be as helpful as poss by offering most evenings (think id like hubbie here just in case) for him to collect and that what he is asking me to do is not an option (to be honest why should i go out of my way for him?) I said that with all due respect it isnt my fault that his wife doesnt drive and he is overseas, and that he shouldnt have bidded on something if he couldnt agree to the clearly stated listing. I said i am going to have to offer it to another bidder as he has said that he cannot collect.

I now would just like to drop it as i dont really want him to come to my house anyway!

Have I done the right thing??

Yes.

Your buyer is starting to sound a bit dodgy now...

greenstreetprince

out of the country? just sounds like an excuse to try and get you to deliver.

mike230652

Blimey.....just be firm yet polite...and tell the buyer they either arrange to collect as per your auction...or you'll have to start a NPB with eBay.
Only other alternative is to get them to agree to pay your fees and re-list.

You've been more than patient and fair with them....why should you have to go to any hassle with delivery / collections from couriers / blah blah when you clearly state collection only? It's so annoying when people try and change the terms of the auction to suit themselves! gggrrrrrrrrrrr

mike

gromituk

alant1000 wrote: »

I have mailed the 2 people who contacted me and out them off with tales of how high the postage charges will be and that i cant be responsible for damage in delivery etc.

Oh but you can. AFAIK it is your responsibility in law to get the goods to the buyer as described, whether they are persuaded to pay extra for "insurance" or not.

Refund_Queen

Thought I'd update. I've just had another message from him:

"You are probably right, I shouldn't have bid for the item in the first place, But I tried to get clarification from you before the bid ended, unfortunately u didn't get my message early enough.It is a sometimes the practice on eBay that bid winners arrange postage with the sellers instead of a pick up especially when it is extremely difficult to do a pick up.

In the circumstance, I guess I will have to abide by your decision to offer the item to the second highest bidder.
I hope we are able to do good business sometime in the future.
Thank you and best regards"

Guess he genuinely made a mistake. I am going to have to try and recover my fees though, so am going to send another message telling him that I have to file a non payment thingy.

Thanks everyone for all your help, love this forum!

blue_monkey_2

You can file a mutal end agreement so you get the fees back on the sale (but not the listing ) and the buyer does not get a non paying bidder strike. He obviosuly wanted it - it is possible he is out of the country, my friends hubby works abroad quite a lot and uses his eBay account to buy and have sent to his house. He was obviously trying to help his wife who is clearly a pregnant non-driver so can't get to the shops like the rest of us drivers can (my mum and sister can't drive so they would be in the same boat).

Anyhow, go to the dispute console, click on Report an Unpaid item, enter the item number, on the next page choose 'we have both chosen not to complete the transaction'. And then from the other box choose 'The buyer and Seller disagreed over terms' and then send the message on the next page. Email the buyer and tell him that you are filing because it will a) keep on requesting money from him (especially if he has the toolbar on his desktop) and b) you need to get the fees back on the sale you paid and you thought it better to do it this way so the buyer did not get a non-payment strike after winning the item. Keep it polite, I think it was a deliberate mistake in all honesty but if he does not reply after 7 days and the item remains unpaid you get your fees back anyhow (not sure if the buyer gets a strike but this is what has happened to me when the buyer does not respond to the message).

HTH.

gromituk

It was pretty naive of him - you can't go asking questions and then assuming the answer you are looking for because you didn't get a reply. That way leads to chaos!

banvilles

greenstreetprince wrote: »

but there's no harm in posting if the buyer agrees to pay extra, after all, it'll save the hassle of a dispute and claiming fee's back and the re-listing

As you stated in your advert it was collection only though, you are totally within your rights to refuse the sale and relist the item.

If you do post to this buyer however make sure that he pays for either a courier or special delivery as if he pays you by Paypal and you don't have a tracking number and he claims the item as not received they will refund him the money from your Paypal account no questions asked.