Will all providers comply with Ofcom's new rules from 1 July 2015?

Graham1

Lebara Mobile have now updated their site. 25p/min access charge for 084/087 and free for 0800/0808.

derrick

Ian011 wrote: »

A number of landline and mobile providers appear to have failed to comply with the new rules.

Access Charges do NOT appear to have been declared on these websites:
Vodafone Home Phone
Sainsbury Mobile
Lebara
The People's Operator
White Mobile
Delight Mobile
Family Mobile
GT Mobile
Kingdom Mobile
Vectone
Eclipse
18185
1899

They still list old style prices, including charges for calls to 080 numbers.

This afternoon I made a call to an 0808 number via Lebara mobile and was charged 19ppm, this being the charge they have on their website and despite them sending me a text on 29th June saying that from 01st July 080 numbers would be free!

.

derrick

Graham1 wrote: »

Lebara Mobile have now updated their site. 25p/min access charge for 084/087 and free for 0800/0808.

They have changed that since 3.30 p.m. when I sent them a message re my post above, it did say 19ppm for 080 numbers.

.

Ian011

Sainsbury's Mobile still has ...

0500, 08080 - 8p per minute
0843, 0844, 0845, 080, 084 - 15p per minute Access Charge
0871, 0873 - 20p per minute
118 - all numbers £4 per minute.

So, 08080 still charged, an Access Charge for 080, variable rates for 084, 087 and 09 numbers, no price for 0872 and bundled pricing for 118. This does not comply with the new rules.

Numbers starting 080 should now be free.
There should be a single Access Charge for all 084, 087, 09 and 118 numbers.
0500 can be free or chargeable.

Ian011

Lebara appear to have set five different Access Charges. This is not permitted.

The highest is £5 per minute.

thewinelake

So people charged for making calls to 080 from mobiles can claim a refund, despite what it says in the tariff? I guess if they get a lot of claims, they'll change the tariff.

Graham1

Lebara have now refunded the incorrect charge made yesterday for calling an 0800 number. I wonder how many customers were affected.

thewinelake

Result! What about calls made since then? Are they getting it right now?

Ian011

A number of landline and mobile providers appear to still be failing to comply with the new rules.

Access Charges do NOT appear to have been declared on these websites:
White Mobile
Delight Mobile
Family Mobile
GT Mobile
Kingdom Mobile
Vectone
Eclipse
18185
1899

They still list old style prices, including charges for calls to 080 numbers.

Sainsbury Mobile has a mix of old and new style prices on their website.

Lebara has set five different Access Charges depending on the number called. This is not permitted. The highest rate is £5 per minute.

Ian011

Almost two weeks after the change in the rules, most of the telecoms providers listed above have still not complied.

Additionally, a number of other smaller operators appear to have also done nothing towards compliance.

http://www.allpaymobile.net/standard-rates
http://secure.callandgive.com/CallAndGive/rates.jsp
http://www2.talkhomemobile.com/rates
http://www.ctexcel.com/rates.jsp - not listed/link not working
http://www.greenmobile.co.uk/rates.html
http://www.icardmobile.co.uk/rates - old rates/still charging for freefone
https://www.kontaktmobile.co.uk/rates - not listed
http://www.lomomobile.com/rate/roamingrates/ - old rates under more link
http://www.talkxtramobile.co.uk/rates#collapseTwo
https://www.ukglobetel.com/tariffs-new/uk-sim/domestic/ - no access charge/old rates

If you're a customer of one of these networks now is the time to complain.