Not Impressed With Evans Halshaw

tony6403

arcon5 wrote: »

Buy a bloody glove box off ebay or a scrap yard and be done with it. It's a used car, components don't last forever, it's a very immaterial issue and frankly your expectations are unrealistic if you think a car dealer should be expected to be responsible for every defect, however small. Wear and tear is not a statutory right.

I'm glad that I did not take your very poor advice.
EH have now agreed that the glove box lid should have been in working order and have a new one for my daughter which they will fit.
I wonder if you dismiss any faults with items which you have bought or supplied with an equivalent degree of rationality?

OnanTheBarbarian

I am currently in litigation with EH concerning a brand new vehicle which had numerous defects and was formally rejected by the punter. They just stall and stall and pull out their pet engineer to write reports favouring their cause.

Legal costs for each side are estimated to be £60k by the time it gets to trial later this year.

Tinks74

OnanTheBarbarian: I bought an ex demonstrator from EH, so virtually a brand new car. Prior to the purchase I pointed out a severe paint defect on the roof and made an agreement that if the paint damage was repaired I would take the car.

Long story short, they agreed however I made the mistake of taking the car before the repair had been completed on the basis that the repair would be arranged shortly afterwards. I know that is not the way I should have done it and I will not do it that way again - lesson learned so no comments required regarding that!

Cut to 6 months later and there is no repair completed and I am getting brushed off/ignored when I tried to contact them about it.
I wrote one letter and sent it to several places -
1 - The dealership I bought it from
2 - The EH head office
3 - All except one of the directors of EH at their HOME addresses (All available online in the public domain should you care to look)
4 - The other companies within the group Pendragon et al.
5 - Ford Motor Company re their Franchisee status.

In the letter everything was explained fully as to what had occurred. What was also outlined was the step by step method by which I would instigate a Winding Up order against the company if they failed to address the issue. (As advised by my partner who is a Licensed Insolvency Practitioner and knows about these things).

I posted the letters recorded signed for on a Thursday, on Friday afternoon I got a phone call from the Dealership from a representative who said he had been given the authority to "Do whatever it takes to get this matter resolved", on the Monday I received a letter of apology from one of the Directors and by the following Friday my car had been repaired!

As a side note, I had one further run in with EH, at the time of purchased I also bought a service package, at the final service the valeter "Lost" my car keys and I had to take in my spare to make a copy. I get that accidents happen and to be honest the situation was handled well they gave me courtesy car and delivered the car back to me at work. But their helpfulness was soured by the fact that when I eventually got my car back it had obviously not been within six foot of a vacuum cleaner and that I had to call out the AA on the way home because the engine management light came on and the car went into limp mode did tick me off a little.

Needless to say I shall not be using EH again.