Barclays Pingit

Master_Wayne

Not sure if I'm posting this in the right place, but basically it's regarding Barclays Pingit.

I sent my partner a payment via Barclays Pingit on Tuesday. She went to 'withdraw' the funds to her own bank account but she got a message saying her account had reached its limit and has been frozen and she'd need to go into a Barclays branch with some ID (she doesn't bank with Barclays).

So we went to a branch yesterday with her ID (provisional licence and a passport which is out of date).

The guy in the branch spent about 40 minutes trying to get the account unfrozen so she could withdraw the funds. Eventually he said he wasn't able to and we would need to go to a bigger branch where someone more senior would be able to help us.

So we went to a larger branch in town today hoping we would get it sorted. The woman in the branch basically said that she won't be able to accept her ID to unfreeze her account.

We asked if they were able to just reverse the payment back to where it came from and they said they can't do anything until the account is unfrozen.

Effectively they've got our money and are refusing to give it back. It's in their own 'virtual account' so I don't understand how hard it can be to simply reverse the payment?

we've been using pingit since last July without any issues.

We'll be going back to branch with 'correct' ID but this won't be until next week and the branch is out of town.

Is there any one I could complain to to sort this out?

I'm just confused as to why they froze the account after I sent the payment without even sending her any notification that she wouldn't be able to use it.

wealdroam

Master_Wayne wrote: »

Not sure if I'm posting this in the right place, but basically it's regarding Barclays Pingit.

I sent my partner a payment via Barclays Pingit on Tuesday. She went to 'withdraw' the funds to her own bank account but she got a message saying her account had reached its limit and has been frozen and she'd need to go into a Barclays branch with some ID (she doesn't bank with Barclays).

So we went to a branch yesterday with her ID (provisional licence and a passport which is out of date).

The guy in the branch spent about 40 minutes trying to get the account unfrozen so she could withdraw the funds. Eventually he said he wasn't able to and we would need to go to a bigger branch where someone more senior would be able to help us.

So we went to a larger branch in town today hoping we would get it sorted. The woman in the branch basically said that she won't be able to accept her ID to unfreeze her account.

We asked if they were able to just reverse the payment back to where it came from and they said they can't do anything until the account is unfrozen.

Effectively they've got our money and are refusing to give it back. It's in their own 'virtual account' so I don't understand how hard it can be to simply reverse the payment?

we've been using pingit since last July without any issues.

We'll be going back to branch with 'correct' ID but this won't be until next week and the branch is out of town.

Is there any one I could complain to to sort this out?

I'm just confused as to why they froze the account after I sent the payment without even sending her any notification that she wouldn't be able to use it.

Surely this will all be resolved when you show them suitable ID.
I cannot imagine anyone being able to fix this just because you complain somewhere else.

I have no idea about these bank account issues... perhaps any questions on that would be better asked on the banking board.