Retrieving old bank statements

bengal-stripe

20th May 15 at 7:45 PM

mydogberyl wrote: »

Today I received a letter saying that they can only go back six years.

21st May 15, 2:14 PM

mydogberyl wrote: »

Following my letter of complaint, Barclays have just called and they have access to ALL my bank statements going back to when I first opened the account and are in the process of sending all that I require

22nd May 15, 5:41 PM

mydogberyl wrote: »

They arrived today along with my £50 cheque.

Admirable fast service by the bank and the postal/courier service.

jonesMUFCforever

I still don't believe that they can go back to 2004.

stclair

jonesMUFCforever wrote: »

I still don't believe that they can go back to 2004.

I'm on the fence as in reality it was only 11 years ago.

RBS/NatWest can go back 10/11 years.

mydogberyl

Like I've said before. I hope that someone reads this thread who finds themselves in the same position as me and not feel they have to give up after one call to customer services or by negative comments posted.
I have never said ALL banks as I have no idea what other banks will or won't do unlike some people on here who are clearly armchair experts.

Westie983

Halifax branch can go back to 2012, (this is when the systems changed) before this you will need to contact Head office archive records, to get any other dates but the maximum records that are archived is six years so can go back to 2009.

I can assume this would be the case for all LBG banks as they use the same systems but cant comment on other banks but I would be surprised that there would be records kept from the beginning of account opening for every customer!! FCA rules only require statements and any documentations to be kept for six years, in the branch then they are destroyed securely... I would assume that this would be the same for online statements and head office records, otherwise where would the space come from for all the new account that are opened....

I have logged onto my internet banking and i can only see my statements going back to 2011, and my account was opened in 2005.

stclair

mydogberyl wrote: »

Like I've said before. I hope that someone reads this thread who finds themselves in the same position as me and not feel they have to give up after one call to customer services or by negative comments posted.
I have never said ALL banks as I have no idea what other banks will or won't do unlike some people on here who are clearly armchair experts.

I think the issue is you said at one point they can provide statements from account opening. If a customer has held an account with said bank for 40 odd years that's clearly not possible.

mydogberyl

I was a young child 40 years ago. I was relaying what I was told regarding my account.
I could have got six years of statements from phoning, any further back needed an appointment with a branch advisor which I did. Somewhere along the line a mistake was made, hence the letter about the six year rule.

At the end of the day, I got all the information I required by post the following day, will now be able to prove my case in court. In fact, I doubt it will even get to court with the evidence Barclays have provided, so all in all I'm a happy bunny ��

jonesMUFCforever

Not Judge Reinhold is it?

ffacoffipawb

jonesMUFCforever wrote: »

Not Judge Reinhold is it?

The actor?

Don't you mean Judge Rinder?