Ebuyer refusing to honour 3 year warranty

beasty54

I purchased a Motherboard with a 3 year warranty from Ebuyer 2.5 Years ago but recently it developed a fault. I sent it back and today they have confirmed it's faulty and have issued a part refund under the SOGA. My issue with this is that I understand the SOGA to an extent and I also understand the part refund thing based on the amount of use I've had. What I don't understand is that ebuyer are saying the SOGA supersedes the warranty i was sold if it's not viable for the company to provide either a repair or replacement. After spending 45 mins on the phone to Ebuyer they wont budge, and have already issued me about 60% of the original purchase price because they no longer stock the exact model, and even if they did they wouldn't replace after 2.5 years anyway so I've been told.
I asked for the motherboard to be returned if it cant be replaced and I've also been refused this as well as they have likely thrown it away already.

My question is, Does the SOGA really supersede the warranty I was sold when I originally purchased this item?

Thanks for your time

Mike

chickendipperbabe

This is what ebuyer do, google "ebuyer proportionate refund"

Your not the first.

beasty54

chickendipperbabe wrote: »

This is what ebuyer do, google "ebuyer proportionate refund"

Your not the first.

Yeah I already have done, is it legal though when they've sold me an item with a 3 year warranty ?

And can they refuse to return my board and just bin it without asking?

chickendipperbabe

beasty54 wrote: »

Yeah I already have done, is it legal though when they've sold me an item with a 3 year warranty ?

And can they refuse to return my board and just bin it without asking?

Yup, they can do it. You should have gone direct to the manufacturer if you could have but a lot of companies have retailers deal with RMA's these days.

They wont bin the board, they'll return it back to the manufacturer for replacement/stock credit/refund which they can then sell on again at full price. They're a lovely bunch to deal with when it comes to returns after six months.

wealdroam

Have a read of your three year warranty documentation.

Does it state that they will offer a replacement of full refund within the warranty term?

As a warrant is in addition to your statutory rights, they can include restrictive terms.

chickendipperbabe

The main issue here is ebuyer already have the item back and they are notoriously difficult to deal with on issues such as this, even more so if the item is over six months old. The OP already has a refund so getting anything more will be like pulling teeth. The best thing would be to complain on social media, Twitter, Facebook and write a factual review on Trust pilot, thats pretty much all you can do at this point.

Even though its bad practice I have no problem with the policy itself as long as they *make it clear* when you're arranging the return and not hit you with it out of the blue after they receive your return back. Anyone who has had this happen to them will know that they don't mention this policy in e-notes or on the phone when you're prompted to phone them as part of the process. They'll blatantly lie to you, "yes sir we'll be sending you a replacement, we'll be sending it off for repair, you'll receive a full refund" etc but they know fine well once they have it back all you'll be getting is a pro-rata refund (processed super quick so you have no time to argue) and an e-mail linking you to their T&C's.

beasty54

So they can sell a 3 year warranty with a product but then refuse to honour that 3 year warranty?

wealdroam

beasty54 wrote: »

So they can sell a 3 year warranty with a product but then refuse to honour that 3 year warranty?

I'll ask again: have you read your warranty documentation?

beasty54

wealdroam wrote: »

I'll ask again: have you read your warranty documentation?

No because its in the box with the board that ebuyer have refused to return

George_Michael

beasty54 wrote: »

No because its in the box with the board that ebuyer have refused to return

In which case, you have no option but to accept the partial refund.
It would have made far more sense to read the warranty documentation before sending the board and associated paperwork back to see exactly what you were entitled to as without knowing this, you can't insist on a replacement or full refund.

beasty54

George_Michael wrote: »

In which case, you have no option but to accept the partial refund.
It would have made far more sense to read the warranty documentation before sending the board and associated paperwork back to see exactly what you were entitled to as without knowing this, you can't insist on a replacement or full refund.

Just like any normal person would, I expected a repair or replacement since its still within it's warranty period! While the guarantee may have specific conditions in regards to returning the item or waiting for it to be repaired etc. I would still expect that the outcome would be the same, and that is after a period of time I would either have a repaired board or a replacement.